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Called them two weeks ago for a test drive, then used online contact form twice and even popped in yesterday. Waiting email no reply. Called today apparently busy. The staff clearly doesn’t give a s*** with their sales. One of the worse dealerships I’ve ever visited. I pretty much visit all manufacturers apart from top of the range. Ford is the worse. Matt Hunter might need to find a job he’s interested in. Shame!!!!
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Avoid the commercial sales team! Was sold a faulty ranger that had a major gear box issue 10 days after sale! . I also taxed my car as usual with any sale however I had to return my car as the gear box failed!!! so I returned it. I'm still waiting for my tax v5 to arrive in the post 2.5 months later!!! so I can claim back my tax! All I get is fobbed off with a load of nonsense each time.
We have written and audio evidence to demonstrate that this company blatantly lies to avoid taking responsibility for their failures and for the impact upon trusting customers. It really is the worst dealership we have ever come across. Ford UK should be ashamed and worried by the behaviour of their official franchise staff. Allen Ford supplied a brand new vehicle which had faults. Rather than get it sorted quickly and professionally, they decided to delay, fob-off and bodge the problems and then try to cover up the damage they caused in the process! When we discovered what they had done (and not done), they had it back for a whole week, but still failed to sort it properly. Extremely poor workmanship. Lots of hassle. To add insult to injury, whoever washed it, used a dirty brush and scratched the exterior paintwork. It wasn't checked over before being delivered back to us, but the driver could clearly see what had happened. Absolutely shocking to see the conditiion it was brought back in. We were naturally upset, because our trust in the company was completely broken. Yet when we complained, we were met by heavy-handed solicitors letters, saying the only option was for us to let them take the vehicle back to their garage AGAIN! Consumer law supposedly gives a company one or two chances to put things right, so this was not an appropriate solution. Unfortunately The Motor Ombudsman (TMO) were absolutely no help whatsoever and just made the situation worse by taking forever (69 weeks!) to deal with the case. They chose to believe the lies told by the dealership. Many people seriously doubt the impartiality of the industry-funded ombudsman and we have come to this conclusion too. They made us jump through hoops and we still ended up with a totally pathetic, inadequate result. Our advice would be don't waste time expecting TMO to help you. Look at the reviews. Just head straight to the small claims court. This is what we should have done from the start. Even more importantly: We strongly advise that you don't walk into an Allen Ford showroom or service centre and place your trust in them. They are not trustworthy or competent.
On my annual service report stated front tyres were half worn, had brand new tyres 4 weeks prior to service did not even get brand correct on health check sheet. Also did not lubricate door hinges latches etc as ticked in sheet. Furthermore the next day took my daughters car for service health sheet suggested front tyres below 3mm urgent action required. Were replaced 6 months prior and had 5mm plus on tread. Confronted staff sales manager and director all I got was bring car back for recheck. Not acceptable also contacted by email Rob Barrett ford CEO and director who also could not help. I believe that Allen Ford in Swindon mislead people based off of my experience- do not go any where near them.
I was charged over two hundred pounds by Allen Ford Swindon for two hours labour to diagnose what I told them was a diesel knock on a Ford Focus tdci. After paying the bill I read the report. It said " inconclusive fault possibly with the injectors, 2 & 4 injectors have been recently replaced so possibly 1 & 3 injectors may need replacing. A new timing belt has also recently been fitted so it is unlikely to be the problem. Injector coding has been done". "Done"?? What does that mean? Checked or rectified? What kind of idiot do I appear, yes I know the timing belt was changed because I looked unlike the tech who read it in my service book. I know for certain that the belt cover had not been touched. I had the injectors pulled and tested (elsewhere) to be told that all the injectors were reasonably new 2&4 were very new but they were operating outside the diesel knock sensor parameters. A recode is required. I went back to Allen Ford for a complementary recheck to confirm the second opinion, they of course are not interested. The only reason I went to this dealership is because they had the diagnostics and I didn't.
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Manufacturers: Sells a variety of makes and models
Allen Ford Swindon
Euroway 3 Drakes Meadow
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