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Put a deposit of £1000 pounds on a factory order Vignale Estate, was requested to go in of Friday 26/01/18 at 12.00 to sign the paperwork and part with another £4000 arrived waited 55 mins' in the end walked out went home as I had another appointment, later had a text from the sales man, saying sorry I missed you ! shell I come to your house tonight; I asked if the car had been ordered, he said yes’ I said I wanted to check the specifications, at 16.05 he replied he would call me in 10 mins at 5.30 I replied 10min!! and then again I sent another text saying this is not what I call customer service, I have now cancelled the car. I have just ordered the exact same car from SKY Ford worth the extra travelling I will not be giving Alan ford another chance, and will ensure that I pass my experience on this occasion to all I encounter that might be thinking of buying a car from them.
A great place to buy a car up until they have to deliver on their promises. Let me explain... In the past 5 years I have purchased 5 vehicles from them, some new, some nearly new. I thought I would be classed as a good customer - how wrong could I be? My latest purchase was a 1 year old Focus RS, with 1,700 miles. At the time of purchase we discussed that I preferred the black alloys. The car that I bought had silver, but I signed on the dotted line as they promised that they would supply a full set of black alloys at cost. Subsequently, the price had increased from 960 to 1400. I have been back several times but they are not interested in keeping the promises that they made. It would appear that they are all about sales but don't care about customer service or loyalty!. I have been offered a free service, which does not compensate in the least for the 500 excess that I have had to pay elsewhere to obtain the black alloys that I wanted. I have learned my lesson and will no longer be lining the pockets of Allen Ford Warwick. Anyone else considering buying a vehicle from them should take heed and believe nothing they tell you.
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