Deceiving sellers. They will sell you an old car for a new one. Booked my EV Soul at the beginning of August 2021. At the beginning of September 2021 I went to pick up my "brand new" car to then discover that a new model had just been announced at the end of August 2021 (it was when I tried to purchase the car insurance that I discovered that there were two models on the market). This just made my model old and discontinued! For sure they knew about the imminent release of a new model when I booked the car at the beginning of August 2021 and more so before they finalised the contract with me at the beginning of September 2021. Nonetheless, these Sirs took the (unauthorised) liberty to decide on my behalf and dispose of my £35,000 as they wanted. It was my first new car ever (always owned second hand cars) and what a disappointment to learn that it was already old and discontinued when I bought it "brand new". Had been they completely honest and transparent, they would have given me the opportunity to choose what to do with my own money (again £35,000, not a small amount); instead, they happily dodged the deal and didn't discuss any option. It was clear that I wanted to buy a NEW car and, of course, I relied on an official reseller to get what I wanted. But, not even an official reseller can be trusted. I am enraged! Updates: I have now received the Certification of Conformity for my "new" car and it says it was manufactured in October 2020. When I asked the Sales Executive, Duncan, how long the car had been in stock, he said 'it is fresh!'. Yes, 1- year-old fresh! Now I understand why it was encrusted under the bonnet and the keys showed a label saying 'Demo' on it.... Be aware when you approach this branch!

Not sure about buying an automatic XCeed but with the help and expertise of Mr Lyndon Jackson I changed my mind. I’m glad I did.

Allen Kia Solihull. Just completed a trade in and purchase of a new to me Kia Xceed. Throughout the whole process Lyndon Jackson and Ian Thomas were extremely helpful in finding the right vehicle, sorting out the admin and the finance. Excellent level of service all round, which is one of the reasons I have just collected my 6th Kia from them.