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I have had an unfortunate experience with Alpha Motors and I’m writing this review to warn all potential customers to please fully check over your vehicles and paperwork (ie online gov website for mot history etc) before the 30 day period runs out where you can hand the car back for a full refund. I bought a Mercedes’ c class in December 2021 and was very pleased with the service I initially received, very friendly and helpful. I dealt with Lee who was and is very friendly and I don’t blame him for anything. Only the actual company who I believe do not care about the vehicles they sell at all. The engine light come on within the first week to which I took it back into alpha where the light was switched off and I was sent on my way and told it was just a sensor. It come on again within a week or so and I took it back once again. They told me I was low on fuel and it had knocked a sensor and I was sent on my way. Of course the engine light come on again and this time I was furious. I took it back and contacted my finance company who got in contact with Alpha and surprisingly alpha finally did some work on the car. I got it back but it was still having issues (extremely smoky exhaust, trouble starting etc) I took it to my own personal garage to have it looked over to which he discovered the car had the wrong engine! The serial number on the engine did not match the serial number on my logbook! I also discovered that the tyre had wires exposed. This car had apparently passed its MOT and had a full check before being sold. I further discovered the mileage had been clocked back when I did my HPI check/mot history. The mileage was lower the year after the previous MOT. I trusted Alpha and therefore didn’t do my own HPI check which I definitely regret now. How alpha could sell a vehicle like this is beyond me and I would be seriously petrified to purchase another from them. I luckily got a full refund from my finance company but I doubt that would have been the case if I didn’t have my finance company looking after me. When trying to liaise with Alpha when I first started having issues (before the wrong engine was discovered) they knocked £1000 off the vehicle price if I was to return it to them which I refused. PLEASE check over your vehicles and documents before the 30 period runs out where you can return for a full refund.
I bought a BMW 1 series from Alpha Motors. Within 28 days the car developed a major fault. The dashboard was lit up with red warnings! I phone alpha motors and explained the problem to them. They point blank refused to look at it. I was basically left with a broken car. I took the car to Bowker Preston BMW. They examined it and diagnosed a fault with the DPF and the repair bill was £1,250. I went back to Alpha Motors and I as expected they weren’t interested. Alpha Motors temporarily cleared the DPF fault and they knowing and dishonestly sold the vehicle to me. You are possibly here reading reviews about this garage because you either have doubts or want reassurance. From my personal experience with this rogue motor trader, I could not recommend doing business with these and if you must, do it with caution because if something goes wrong, you are on your own!
I can't recommend Alpha Motors enough. Lee and the team were absolutely brilliant. They went above and beyond, meaning we could drive away in our gorgeous new car on the same day. They made the experience so easy for us from start to finish, after driving 2 hours to get to them. I wouldn't be surprised if they see us again in the future. Thank you again Lee and the Alpha Motors team, we love our new car.
Bought a car. Agreed to collect on first of month. Phoned 30 min before arrival. Arrived to find missing staff member had taken key home and left it there. One hour later finally got car. Useless staff and service. No answer why my car key was removed from premises and car not ready for collection.
2nd car from alpha in ,3years great service again from Adam spot on and very efficient also dealt with will friendly bunch of guys .made up with the car 👍
Had a few cars from alpha now and every time go above and beyond to help
Awful. spent a number of days speaking with the rudest & most unhelpful 'sales rep' L ee ive ever had the displeasure of dealing with. finally, enquired on a car - sent the link to him - to confirm if it was still available, spent 2 hours going back and forth clarifying the 'deal to finally ask for a CitNOW vid & he sends me a completely different car. Save your time - go somewhere where the salesman knows what car you're actually trying to buy. FML....
Alpha Motors from Alpha Motors Ltd in response to Joke of a company
Dear Mr Smudge, May I take this opportunity to apologise for the innocent mistake Lee made in correspondence with you yesterday. I have read all the email correspondence between yourself and him from Monday 25th January. You initially enquired on a 16 plate Mercedes C220 manual Coupe priced at £16990. Lee worked on the finance figures for you and tried to get the monthly payment you had asked for. In your correspondence on Thursday 28th January, you enquired on the availability of a different vehicle a 17 plate C220 Premium Automatic Coupe. That vehicle had been previously reserved by a different customer. The reason for your question was in the link you sent Lee it clearly showed that the 17-plate car was reserved. Lee opened the link but failed to notice the vehicle had changed and was not the original enquiry as he had that one open on his desktop too. This is where the mistake happened. I understand your frustration in the crossed wires and can see the chat you and Lee had discussing the vehicle. Putting myself in your shoes I can see how you thought a good deal was being discussed on a newer higher specification vehicle with lower mileage than the one you originally enquired on at the same monthly payment. It was only when you asked for a video and he looked at the link you had sent more closely that he realised you had been discussing two different vehicles. He immediately apologised for the confusion and confirmed to you that the vehicle was reserved. May I take this opportunity myself to apologise for any disappointment caused. Having read all the correspondence over the past four days you have stated in your reviews on various platforms that Lee was the rudest & most unhelpful sales rep you had come across. To this I must disagree! In the correspondence there is nothing that makes me think Lee has in any way being rude. He answered all your question’s promptly. His language was polite and business like. He tried his best to get the monthly payment you asked for. The sentiment in the correspondence is that of two parties discussing a vehicle via email. A genuine mistake took place which was apologised for on the day. Please accept as the owner of the business our apology. If you would like to call me and discuss this further please do so, my number is 01942 231123.
Hi, never trust them, I speck to buy a car, I travel 2 hours and after they tell me the car is sold. I try to call them and don't answer. Alpha Motors is a bad company
Shambolic service from Alpha Motors. We saw a car advertised on their website and agreed a sale and paid a deposit. We even arranged a day to pay the balance and collect the car. This company is run by liars and dishonest dealers, we received a phone call a few days later with a nonsense story saying we had called to cancel the sale?? They then advised us the car has now been sold to another buyer and they were refunding our money. Lee and Gary, hold your heads in shame . You are an embarrassment to your industry..
Alpha Motors are a very open honest dealer, i hate buying a new car, but the experience I had there was very pleasurable. I dealt with both Lee and Graham, who got the car prepared to a high standard. Thanks lads, i will be returning with more trade. When a salesman says he's worked at the dealers for 15 years, that was enough for me, to make the purchase with confidence.
Established as one of Wigan's premier independent used car retailers for over 35 years, and still retains the same family ownership and values.
Alpha Motors have been established as one of Wigan's premier independent used car retailers for over 35 years, and still retains the same family ownership and values.
All our stock is meticulously selected and presented to the highest standards and we welcome any independent inspections. All our team are warm, friendly and polite making your purchase a pleasure from the start.
We don't stop at helping you purchase the right car, all our team are trained to find the right finance package to suit your budget, whatever your circumstances may be.
If you are travelling a distance, we can provide a comprehensive vehicle report, including interior / exterior images along with accurate descriptions before you travel. We will also arrange collection from our local train or bus station, where you will be met by a member of our team. Come and visit us and we are sure you will agree that our service and vehicles are second to none.
Alpha Motors are specialists in used car sales for Wigan, Leigh, St Helens, Lancashire and Merseyside. For used cars from; Ford (Focus, Mondeo), Audi (A4, A3, A6), BMW (3 / 5 Series, X5), Alpha Motors is the place to come.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
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