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3 reviews from our car dealer reviews community
Leave a review for Ancaster Alfa Romeo Welling

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3 reviews from our car dealer reviews community

Leave a review for Ancaster Alfa Romeo Welling
Click on the stars to start your review
"Poor, complacent dealership"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an Alfa Romeo Giulietta from Ancaster Alfa Romeo Welling. The car itself was fine and good value but I found the dealership and the customer service really poor. There were multiple errors made by them throughout the process. An example is they told me the car had an alarm (so I got insurance based on having an alarm) When I got the car, it didn't have an alarm. I pointed this out and their attitude was 'oh yeah, we made a mistake' and that was it. So not only did I not have a car alarm, I have to pay extra on my car insurance. The key to good customer service is sorting out problems quickly especially when it is your error. Ancaster repeatedly provided poor customer service to me. I'm surprised they are still in business.

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"Alfa driver"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales team are good, but when you return for a service, the service team are dreadful, one person in particular is VERY rude. Both myself and my daughter have had numerous issues with the service team and the lies regarding delays sourcing parts, and when the car is returned is has never been checked, and the job has been bodged. The latest issue that drove me to write a review is they are unable to look at why the LED brake lights on my Giulietta are not working because their diagnostic machine has been out of order for two weeks.

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"John"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The customer service from Ancaster Alfa Romeo was excellent, the whole process was stress free and I'm very happy with the car.

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Dealership Information

Ancaster Alfa Romeo Welling is an Franchise dealership that is based in Welling. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Alfa Romeo, Fiat
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews3.1 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
2
Poor
0
Terrible
0

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Contact Information

Address

Ancaster Alfa Romeo Welling
Park View Road
Welling
Kent
DA16 1SJ

Get in touch

http://www.ancaster.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

33%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Ancaster Alfa Romeo Welling

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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