29 reviews from our car dealer reviews community
Leave a review for Anchor Vans
Leave a review

29 reviews from our car dealer reviews community

Leave a review for Anchor Vans
Leave a review
"Van from Anchor vans"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Really great service from miles from start to finish. Will deffiantley recomend and use again

Reviewer has confirmed their email address

+0 Found this review helpful
"Worst customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very bad attitude of guy name Mathew. Stay away from him if is dealing with you.

+0 Found this review helpful
"Be very careful with their sales tactics"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Be very careful with their sales tactics. I was waiting for the paperwork via email for payment and confirm delivery, when they sold the car to somebody else without communications. Also a lot of misrepresentation on their after sales package. It made us feel very uncomfortable, so maybe we dodged a bullet by loosing the car. Last comms we had was confirming waiting for an email with paperwork to finalse sale.... then you sell it to someone else.... so yes I called your sales man a slimely sales man...pretty fair words to be honest. And thankfully I now have a gorgeous Ranger from an honest garage for a better value and a legal after-sales package. Bullet dodged so thank you for having such a poor business agreement philosophy in your sales team.

Reviewer has confirmed their email address

+1 Found this review helpful
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Jamie Blowes from Anchor Vans in response to Be very careful with their sales tactics

It appears you're on a review purge. Like we've said on both Trustpilot and Google reviews... Vanessa, We're really sorry you missed out on our Ranger, you visited us on Friday evening and left without putting a deposit on the vehicle. We also, have an online deposit reservation function on our website open to everyone to reserve vehicles 24 hours a day which you could have used. Unfortunately for you, someone else purchased the vehicle on Saturday. We did call you and left a voice message on Saturday 10:49am to advise of other interest in the vehicle, you did not call us back until Sunday 11:37am which was too late. However, I would like to point out verbally abusing our staff and name calling will not be tolerated and we hope you find your next vehicle elsewhere to suit your needs .

"BAD SERV DOGGE ANDY AND ASTON "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Advertising cars not ready don’t even have them in stock, when values asked why not ready start shouting and sweating Andy in he manager , rude misleading customers , will report to trading standards

Reviewer has confirmed their email address

+2 Found this review helpful
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"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

AVOID! The worst vehicle sales centre by a long way!!!!!! Paid £20k via bank transfer £20 in transfer fees and £500 from the business account for a Caddy van. First off I could not Insure the van as they could not provide the correct details for it. Then the van broke down while it was being delivered to me ( so much for the thorough checks before sale etc) so Anchor vans cancelled the sale which was fine. However despite having all my bank details they still have not processed a refund and have said they won't pay the £20 bank transfer fee. I have asked numerous times to speak to a manager but to no avail. I have been left with no van, no refund and bank changes! Small claims court here we come! AVOID Anchor vans AT ALL COST!

Reviewer has confirmed their email address

+3 Found this review helpful
"Dissatisfied "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I purchased a vehicle in January. My previous van was used in part exchange and the value was much more than they offered. I saw what they sold it for. I also purchased it from Anchor. My new van has been disappointing from the start and I won’t buy here again.

Reviewer has confirmed their email address

+1 Found this review helpful
"Van collection "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Faultless service. Punctual and polite. Thank you.

+0 Found this review helpful
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"Very good process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Sold my car via Motorway to Anchor Vans, a very painless experience, excellent communication with Anchor vans, John B turned up when he said he would, very polite and professional and the money was in my account and the vehicle was gone within twenty minutes of his arrival. Nice people to do business with.

Reviewer has confirmed their email address

+0 Found this review helpful
"Great service by John"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

John collected the van from ourselves, he was a nice guy and very easy to deal with.

+0 Found this review helpful
"Sold my Van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very easy and friendly service, John B the collection driver was excellent. All the best for the future, i would be happy to do business with you again.

Reviewer has confirmed their email address

+0 Found this review helpful
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Dealership Information

Ahoy there! Welcome aboard THE GOOD SHIP ANCHOR!

For over 35 years, we've been navigating the waters of van sales, proudly serving as the biggest dealer of used vans in the UK. We're not just about selling vans; we're about building relationships and ensuring that each customer finds their perfect match.

Here at Anchor Vans, we've hoisted the Motor Trader UK Van Dealer of the Year award for two years running, and we're not about to lower our sails anytime soon. Most recently winning the 2024 Motor Trader Van Dealer of the Year

When you sail with us, you're not just buying a van; you're gaining peace of mind. Our Remote Care Pack ensures that purchasing your dream van is as easy as a gentle breeze. With options for national delivery and even jokes about being the biggest van dealer in Scotland, we aim to make your journey smooth sailing from start to finish. Every pre-owned vessel in our fleet undergoes a rigorous inspection and refurbishment by our team of seasoned sailors—ahem, technicians—so you can trust that your van is seaworthy before it ever sets foot on your dock.

But wait, there's more! With our Remote Packs, you're protected by our money-back promise. If your van doesn't meet your expectations upon delivery, simply send it back with our trusted delivery crew, and we'll refund your deposit, no questions asked.

So, if you're ready to set sail on your next adventure, give us a call, request a callback on our website, or drop anchor at our showroom in Padworth. Let's make your next van an Anchor Van!

Deals in: Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
29 reviews3.1 out of 5 stars — Rated Average
Excellent
14
Very Good
1
Average
1
Poor
2
Terrible
11

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  • Contact Information

    Address

    Anchor Vans
    Bath Road
    Reading
    RG7 5JF

    Get in touch

    0118 971 0230
    http://www.anchorvans.co.uk

    Opening times
    Mon 9am - 6pm
    Tue 9am - 6pm
    Wed 9am - 6pm
    Thu 9am - 6pm
    Fri 9am - 6pm
    Sat 9am - 5pm
    Sun 10am - 4pm

    Dealership Statistics

    51%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Anchor Vans

    Company Formed: XXXXXXXXXX
    Company Registration: 02446355
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: 662602.
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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