57% Reviews
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71% Recommend
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14 reviews from our car dealer reviews community
Leave a review for Arena Cars Ltd

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14 reviews from our car dealer reviews community

Leave a review for Arena Cars Ltd
Click on the stars to start your review
"Great service "
5 out of 5 stars See
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Arena Cars were very helpful and friendly helped every step of the way will definitely be coming here for all future cars I buy in the future can not recommend highly enough.

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"Honest family run delight"
5 out of 5 stars See
Dealer's knowledgeable
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Bought my Nissan GTR from Tony at Arena Cars and couldn't of been a nicer experience. Honest, easy to do business with a nothing was too much trouble. Cannot recommend enough.

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"Amazing Dealership "
5 out of 5 stars See
Dealer's knowledgeable
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I bought my car from Tony just over a year ago and absolutely love it. Tony and Arena cars have looked after me ever since. I highly recommend Arena Cars :)

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Tony from Arena Cars Ltd in response to Amazing Dealership

Hi Sarah, Thanks so much for your review and we are glad you’re still enjoying your Mini. I can’t believe it’s been a year already! Thanks Again, Tony & The Arena Team.

"So happy with my new car"
5 out of 5 stars See
Dealer's knowledgeable
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Purchased a car from Arena from Tony and his sweet mum. They were so friendly and I felt like they had all the time in the world for me. I test drove 3 cars and decided on a little Vauxhall Mokka diesel. I did have a problem with the car. However it was a just a air con regas I called up and Tony booked me in to see one of their trained technicians. I turned up on time and they offered me tea and coffee while they fix my car. Within an hour it was all sorted. Its so reasuring to be delt with so politely, their aftercare service is impeccable. Thankyou so much! Will be back in for a new car in 3-4 years time :)

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"Amazing Dealership!!!"
5 out of 5 stars See
Dealer's knowledgeable
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The service I received from Arena cars was exceptional right from when I walked into the shop. Every one there was so welcoming, friendly and helpful when it came to buying my new car. Tony and the rest of the team all helped the process be really easy and simple which can be quite daunting when it comes to purchasing a new car. I highly recommend this dealership to anyone looking to purchase a new car. Thanks again arena cars for all of your help and for delivering me my dream car.

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Tony Anderson from Arena Cars Ltd in response to Amazing Dealership!!!

Hi Tyler, Thanks for your kind words and review means a lot, glad you’re enjoying the Golf GT looks great in white with the black alloys. Once again thanks for your business and this review. From Tony & The Arena Team

Tony from Arena Cars Ltd in response to Amazing Dealership!!!

Thanks for the review hope You & Charlie and your 2 little ones enjoy the new car. Still surprised about the car having a 3 pin plug in it, never seen that in another make car well handy! Thanks for discovering it lol. You’re very welcome on the air con repair, was a nice quick fix. Again thanks for your review and yes hope to see you in the future for the next car. Kind Regards Tony & The Arena Team

"They will wipe their hand of you ASAP"
1.2 out of 5 stars See
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Resolving issues

Arena Cars waited for me to be out of warranty despite knowing they sold a car to me with many faults. Out of warranty the car broke down and cost £1200. Despite the fact I took the car into them on 2 occasions to try to get them to fix the car (whilst under warranty), they refuse to accept they had any fault in the breakdown, which they failed twice to identify as a fault in the car. I took the car to a mechanic who told me that they had not serviced the car. The Vauxhall garage then had to update the car's computer as it was out of date. Arena called both of these companies liars who both used me for finical gain, then called me a liar. The male owner then invited me in to Arena to "work something out" and proceeded to call me a liar, shout at me and slam paperwork on the table. Funnily, 2 customers came in whilst he was being aggressive, he instantly calmed down and went on telling a story to me making me out to be a bad customer so the other customers would blame me not Arena. I myself will not be able to trust them as they aggressively and repeatedly called me a liar.

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Staff from Arena Cars Ltd in response to They will wipe their hand of you ASAP

Hi Alex, Following your review there is two sides to every story. You came into our showroom today and informed us that we had lied to you about servicing your car. We service all of our cars before collection, today I phoned the parts company Whoppee Motor Factors in Frimley Green quoted your registration number in front of you and they confirmed the parts that had been ordered and fitted to your Vauxhall Corsa. They faxed over the invoice for the Oil Filter, Air Filter, Front Brake Discs and Brake Pads and I handed you this copy today and also showed you physically the new brakes we fitted on the service through your alloy wheels which can be visibly seen. I would be more than happy again to show anybody who wished to see evidence of this. In regards to Vauxhall commenting about the oil that now looks contiminated 7 months after the service from us, this was caused by the car not being able to complete its diesel particular filter regeneration and vehicle still continually being used. You phoned us and we booked in the car on 6th June good will gesture (2 months out of warranty) to fix the reason why the car wasn’t doing the regeneration, today I even showed you in our diary the date that you never turned up. You didn’t bring the car in for any repairs and continued to drive the car 4/5 months regardless of it needing a repair. I’ve also spoke to your own mechanic in Ash who also confirms the damaged dpf filter was caused by the car being driven months after it should of come into us for repair. I know the reason you couldn’t get into us for a repair was because you found it hard to get time off work and our mechanics are only available to inspect Mon-Friday. Unfortunately not turning up on the 6th June and continuing to drive the car into october has caused this issue for you. Even after you took the car to a alternative mechanic I did mention the parts replaced were expensive and had you of spoken to us we could of sourced you parts at a lower price using our trade discounts. It was very hard to explain all of this earlier when you were in the offfice accusing us of not servicing your car. I wasn’t in anyway violent towards you and the customers waiting to pickup their new car even commented how well I handed what you were saying. The end of the day if you had dropped the car to us on the 6th June for any repairs this whole situation wouldn’t of snowballed to this level. We can’t fix cars when customers don’t bring them to us when booked in, and I believe are not responsible for damaged caused by ignoring warning lights on your dashboard for months and months. In regards to Vauxhall updating or being due safety recalls they usually write to the registered keeper, today with you I checked on the dvla website using the mot history your car is not showing any outstanding recalls. I’m very passionate about my company and good service we deliver and have done as a family business of 19 years. I will defend it when it’s being unreasonably reviewed.

"Really nice service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't praise this family run business enough. Before finding them I had looked in numerous garages and it was mostly the staff that put me off. Arena Cars provided nothing but excellent service and I am really pleased with my new car. They are very helpful and did everything that they could to make sure I was happy. I would highly recommend Arena Cars.

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+1 Found this review helpful
"Terrible"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a 7 year old car from Arena cars last December for around £7500. It came with a 1 month warrantee. They did mention that we could purchase longer warrantee but then said "actually you probably wouldn't want to drive the car all the way here and that you can get warrantee from other places". I drove the car for a week then went on a 2 week holiday and a few days after I returned the car started having problems. We were a few days out of warrantee. I called Arena Cars but they said sorry you're not covered, We ended up spending £2000 on the car fixing it. We are now having problems with it again only a couple of months after getting it fixed. The car keeps breaking down. It spent more time in the garage than on the road.

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+1 Found this review helpful

Tony Anderson from Arena Cars Ltd in response to Terrible

Hi There, I’m sorry you’ve had a problem with your vehicle, if you’d like to call us on 01252-323244 we will always look to help a customer out. With regards to our warranties we offer a 30 day or 1000 mile warranty whichever comes soonest, we also heavily subsidise Autoguard warranties which are available 6 or 12 months. With that warranty we would of mentioned it can be used nationwide, So if you’re not local to our dealership you can use it at a repairer nearer to home. Again sorry you’ve had a problem but please get in touch and we’ll try our best to restore happiness to owning the car.

Alex Gover in response to Terrible

I had a very similar problem that cost me £1200. Tony was very aggressive with me when I came down to Arena. According to them, every other dealer and mechanic is a liar if it means they made any kind of mistake. I asked Tony for a copy of the security footage of our meeting. He told me no but never gave a reason as to why. I am currently looking into legal action.

"Brilliant customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were driving about looking for a new car when we came upon Arena Cars at Ash Vale. From the moment of arriving, we were put at ease and made welcome. After looking at several vehicles, we settled on a Ford Fiesta Titanium, and having discussed it with Tony and Angela, we were given a great deal in part-ex on our old car. When we arrived to pick up the new car, paperwork and all transfer details were quickly and easily sorted, even the road tax was done for us - couldn't ask for a better service, and far more personal than the main dealers, who treat you like a number, not a person

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Tony Anderson from Arena Cars Ltd in response to Brilliant customer service

Thank you so much for the kind review and we’re glad you’re happy and enjoying the car. Kind regards the Arena Team.

Tony Anderson from Arena Cars Ltd in response to Brilliant customer service

Thank you so much for the kind review and we’re glad you’re happy and enjoying the car. Kind regards the Arena Team.

"Friendly and fantastic service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As soon as we turned up at Arena Cars for our test drive we were welcomed straightaway and I was put at ease about test driving the car .... absolutely loved the car and was rang within a few days to say my car was ready to pick up ... the pick up was really smooth and everything I asked was answered and I was even shown what everything in the car did ...... fantastic service from start to finish would definitely recommend using arena cars to anyone.

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+2 Found this review helpful

Tony Anderson from Arena Cars Ltd in response to Friendly and fantastic service

Thank you for your positive review it’s really appreciated. Big Thanks from all of the Arena Team

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Dealership Information

Arena Cars Ltd is an Independent dealership that is based in Aldershot. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
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Used Car Sales
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Ratings
14 reviews4 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
2
Poor
1
Terrible
1

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Contact Information

Address

Arena Cars Ltd
Vale Road
Ash Vale
Aldershot
Hampshire
GU12 5LN

Get in touch

01252 323244
http://www.arenacars.co.uk

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Dealership Statistics

71%
Would recommend this dealer to family and friends
57%
Percent of reviews responded to by this dealer

Additional Information About Arena Cars Ltd

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