Arnold Clark Glasgow (North) Volkswagen

4.3
19 reviews Ranked #12 of 103 dealerships in Glasgow
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19 reviews from our car dealer reviews community
Leave a review for Arnold Clark Glasgow (North) Volkswagen
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19 reviews from our car dealer reviews community

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"Servicing - Totally useless and clueless"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service area is staffed by a bunch of clueless monkeys who don't have one neuron between them. This is not my first bad experience, it happens time after time. Car, VW Polo had a faulty drivers window switch which need replacing under warranty. Upon contacting them the receptionist stated that perhaps I should try VW as they were Ford, really? After two further days of trying to talk to someone the car was booked in for repair. Their booking procedure is antiquated and outdated and nobody calls you back. Car went in for repair but upon collection it was noticed that a large part of the door card was dented and badly marked! The service monkey must have taken a crow bar to the door instead of a trim tool!!!! Yet another lengthy process to get it re-booked!!! Customer service is non existent and I doubt very few technicians are fully trained. Plenty of good local independents about who care and are authorised to carry out repairs and servicing using genuine VW parts.

"Avoid"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Will never buy from arnold clark again bought car from crow road branch 18 months ago witch cost me 13k and after 18 months it's laying in a garage with timing chain gone had 3 years service and mot with arnold clark (ment to be piece of Mind )and they couldn't even pick up the fault when it was serviced and mot .made number of calls about it not interested just interested in taking your money at the start then after that don't care about you sold me car without service history and told me to take it up with bmw witch I did but cause no service history bmw would entertain it been robbed and will never step foot anywhere near this place.Avoid aviod

"Sold car to another customer!"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited the dealership and after some negotiations decided To buy it, but the lockdown came in and I couldn’t get in to pick it up. When they opened again I was told that it had been sold to someone else, without a call to me.

"Exceptional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently our purchased a car at the VW Arnold Clark on crow road. The service from James Turner from the moment I walked through the door was excellent. He had my every need in mind and answered any question I may have had! Even after the point of sale, James made sure I was happy with my purchase and making sure I had made the correct choice. It’s for this reason I’ll happily be back. Thank you James

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"Last car I’ll buy "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely sick to the back teeth of Arnold Clark VW Glasgow. Told one thing and the rest don’t add up from getting no where with sales person to then going to James galbrieth to then Chris henshaw who I have got to say shouldn’t be a manager of a garage his attitude, his language his customer service skills absolutely disgraceful. 3rd car I’ve bought and rest assured the last one I will ever buy. If the problem that I’ve been chasing up for 14 weeks I will be getting trading standards involved. Car was disgusting when left the garage through mot and service, window wipers not working right, 2 chunks out tyres one of which suppose to be brand new, one key when told there was 2 14 weeks to actually get a key still waiting to get it programmed to which I was told it was booked In phoned garage that’s suppose to be programming it and nothing booked in. Honestly worse customer service ever

"5 Star Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a VW Tiguan from this Arnold Clark branch in Glasgow and I can not recommend them highly enough. My experience was top class and James turner, the salesman, was very friendly, attentive and put us at ease throughout the whole process. Will be back in the future for our next purchase.

"Purchase of Volkswagen"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a VW from Arnold Clark Crow Road and picked up the car on Sunday 03 March. It was a very smooth transaction, very professional staff, helpful and friendly. The car was extremely clean. I would like to thank our customer service individual Stuart Craig for a very good experience, and even though we test drove a couple of VW's, he was very accommodating. Stuart was very knowledgeable with our many questions. What a good purchase! Our thanks to the entire staff at this particular Arnold Clark as everyone was so friendly and helpful.

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"Great service from Tony and James"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spoke with James Galbraith at Arnold Clark Volkwagen Glasgow North about getting a new car as my end of deal was coming up. He put me in touch with Tony Borland who was excellent and made the process very easy and stress free. All the staff I dealt with were extremely professional and helpful and will definitely use their services again when this deal comes to an end. Big thank you to everyone but especially James and Tony. Very much appreciate the efforts you went to for me. Thanks James

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James Green in response to Great service from Tony and James

Apologies for the misspelling in my review, it was Tony Boland who gave great assistance to me during the purchase of my new car. He was a pleasure to deal with and helped everything go smoothly. Thanks again

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say about Arnold Clark Volkwagen (Glasgow North).... was an absolute pleasure too deal with. Received a 5 star service as always. A big thanks to James Galbraith and too scott Robertson.

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"great salesman service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My salesman at Arnold Clark Volkwagen Glasgow who sold me the car was very helpful in selling me my new car.

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Dealership Information

Whether you are looking for a new or a used Volkswagen in Glasgow, Arnold Clark Glasgow on Crow Road can help. Not only do they have some of the most popular models within the Volkswagen range but they also offer an onsite parts shop as well as servicing and repairs too. 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews4.3 out of 5 stars — Rated Very Good
Excellent
15
Very Good
0
Average
1
Poor
1
Terrible
2

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  • Contact Information

    Address

    Arnold Clark Glasgow (North) Volkswagen
    459 Crow Road
    Glasgow
    Glasgow City
    G11 7DN

    Get in touch

    0141 954 1577
    https://www.arnoldclark.com/find-a-dealer/glasgow-volkswagen-north/ref/arncn

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    Dealership Statistics

    78%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Arnold Clark Glasgow (North) Volkswagen

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