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22 reviews from our car dealer reviews community
Leave a review for Arnold Clark Glasgow South Street Motorstore
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22 reviews from our car dealer reviews community

Leave a review for Arnold Clark Glasgow South Street Motorstore
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"Damage my car by Paul Mora"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID THOSE ------------ don't even trust them specifically when they give you the welcome smile here you should know the RP START , there is no different between the stuff and manger all same covering each other thought when come to management will be different in dealing , but unfortunately the big virus spread from the head. and this review just preparing , will follow it up with more details and on Facebook with images some videos and voice recordings. After having car for not less the. 3 months and charging me over £700 just and have in 3 months still gassing and don't know what is the fault , just guessing (We thinking , we believe maybe , ....) all this time they don't know what is the fault and can't sort it . £700 and they tell you come take your car as it is or extra hours which is means extra £----to £-----? And same not we can say what the problem and can't fix it I still have to pay and take it as it is . ANYBODY CAN BELIEVE THEY CALL THEMSELVES SPECIALIST IN THIS CAR AND THEY ARE THE ELECTRIC CENTER THE HAVE THE VEHICLE OVER 3 MONTHS NOT ABLE TO AORT IT OR FINALISED THE ISSUE??? MMORE OVER ONE OF THE SMART STUFF HE TOLD ME IRL TOLD YOU FROM BEGINNING DO IT THROUGH INSURANCE !?!? (After paying £700 and waiting 3 months). MAX THEY ARE SPECIALIST IN CHANGING OIL . after all waiting nearly 6 months i have to collect it to take it direct to dealer when the recovery collect was all damage from inside have look at the picture how I handed and how they give it back . DAMAGE BY MANGER Paul MORA

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"Poor customer service "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So seen a car we liked online drove to this showroom to see the car looked for a good half hour but couldn’t find it and the sales people didn’t seem interested in helping all to busy talking among themselves then when we approached then they told us the car was at a different branch and they think it was sold but have emailed said branch and will call me when they get back to them (not sure why you wouldn’t just lift the phone and call ) anyway surprise surprise no phone call I’m guessing someone made a mistake when pricing the car and this was noticed when I enquired about it but just tell me that instead of lies I have been a customer at Arnold clark for years and bought so many cars at their Hamilton road branches the sales people know us but this has to be the worst branch ever no one offers to help and then just lie to you when they do deal with you and the guy could’ve had the sale of a car had he just been honest I’m also assuming the managers have the same attitude as they were strolling about laughing too

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"Worst Customer service "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I phone to book my car for MOT and Service. I paid for a 3 years service plan nearly a year ago. I was under the impression Arnold Clark will send me a reminder to bring my car for MOT but I received nothing. This meant my MOT expired without me realising. When I bought my previous car they put the MOT on the month of purchase. With my new car the MOT expired before the car was 12 months old with me as the current owner. Fast forwarding I called to book MOT and mentioned my service plan include getting courtesy car whilst they service my car, I was told there was no car available on that day. I didn't want to argue over the phone but thought I'd address this issue in person. On the day of the MOT I arrived with my 4 year old daughter. I was told to leave the keys and come collect the car before 5:30pm. Noone ever cared to ask if I was OK to spend the day without a car considering I had a 4 year old. I tried to walk out of the place with daughter but only to realise we were in the middle of nowhere. I lived 3hrs away therefore was not familiar with this place. This was the closest Arnold Clark I could bring my car for service. I then returned back to argue why I had to struggle without my car when I was entitled to a courtesy car which I paid for through my service plan. Finally, I had to push to get a car which was manual. I was not happy to drive a manual car considering I have not driven a manual car for more than 10 years. The girls at the service desk had no customer service skills at all. When I asked to speak to the Manager I was told there was no Manager on duty. 24hrs later noone has been in touch with me to address my disappointment with their customer service. I felt unwelcome in this place and was so stressed. They obviously don't need my business. I surely won't be going back there nor recommend this place to anyone. Please note I had bought my BMW from Arnold Clark in England, Their customer service was excellent.

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"Bad service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited south street Glasgow had seen car I really liked. Paid reservation fee and went in to see car. Noticed some scratches they agreed to fix all scratches and a couple of tiny dents. Went back in 2 days later expecting to complete the deal. They had done nothing,then my son-in-law noticed a puddle of water under the car. Salesman tried to say this was a result of them washing it but the rest of the car was dry it was obvious to my son-in-law that the car was leaking from somewhere inside.Was called this morning 10am to say the car is now in the workshop and he would call me in a couple of hours. Still waiting!! 5pm now. Will be looking elsewhere would never go back how can they give you an MOT when the car is leaking so badly. 😡😡 Wasting my time!!!

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"My new car "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently came in to south street through a member of family and was very easy to get the car I wanted . Alan Sharpe is the man your wanting . Top class and made it so stress free to get you the car . Brilliant from him and thanks again

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"Customer service terrible "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son bought a Ford c max Arnold clark Aberdeen broke down 3 months ago they won't fix it his partner has cancer and he has 4 kids she can't get to hospital as they need a 6 seater it's terrible and theve cheek to raise money for charity joke only had it 4 months he can't afford to put it in big garage theve no compassion what's so ever

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+3 Found this review helpful
"Rubbish and lazy"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Arnold Clark in November 2020 along with £249 service package. I realised recently in April 2021 that I had never received the paperwork for the service package and enquired. I had to chase the branch, they didn’t return calls, then asked me to prove I had bought the service package by sending in proof, then never heard back from them, then asked for my money back and was told no, kept pestering them and eventually am expecting my money to be transferred back. Avoid avoid at all costs. They were not interested once they got the sale of the car. I had to chase them for second set of keys that they told me would be personally delivered to my house in a few days but after chasing them again, they were posted out a month later

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"Car not checked properly"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was checked in in January. I asked specifically for a break fluid and oil check. I was told all level were filled and my oil was fine for another year. In February my car broke down and I discovered the oil tank was bone dry, possible engine damage now. Arnold Clark would not help and were not interested. Very obnoxious and rude service. Never trusting this place in future. And will take this issue further legally.

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"Go to Evans Halshaw. "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car here trouble free, no issues, same can’t be said for service Manager and his team, they are a joke, worst Iv ever experienced, my advice is go elsewhere.

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+2 Found this review helpful
"Great experience "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Delighted with my car Scott Wilson was a gem to deal helpful and courteous.

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Dealership Information

The Arnold Clark Glasgow on the South Street site, specialises in the sales of Nissan, Ford and Mazda as well as other makes and models. They are also able to offer advice and guidance on purchasing a Motability vehicle and provide an onsite MOT and servicing centre too. 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews2.7 out of 5 stars — Rated Average
Excellent
7
Very Good
2
Average
0
Poor
8
Terrible
5

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  • Contact Information

    Address

    Arnold Clark Glasgow South Street Motorstore
    226 South Street
    Glasgow
    Glasgow City
    G11 6JY

    Get in touch

    0141 435 5555
    https://www.arnoldclark.com/find-a-dealer/glasgow-south-street-motorstore-ford-mazda/ref/arnbj

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Arnold Clark Glasgow South Street Motorstore

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