Arnold Clark Glasgow Springburn Road

12 reviews3.9 out of 5 stars — Rated Very Good
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12 reviews from our car dealer reviews community
Leave a review for Arnold Clark Glasgow Springburn Road

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12 reviews from our car dealer reviews community

Leave a review for Arnold Clark Glasgow Springburn Road
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"SPRINGBURN KIA BRANCH- DISGUSTING "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a brand new Kia Rio pulse ( limited edition) White with red vinyl roof in January 2018 from this branch . Ended up I raised a merchandise dispute through my pcp finance company ( Northridge finance) as branch member damaged the red vinyl on my roof as he scraped the car when I was collecting it ( as we had bad snow in Glasgow at that time ). When I noticed the damage I contacted the salesman from the branch straight away. I took car back in next day for them to take photos & get it repaired . 3 weeks later car still hadn’t been repaired constantly having to phone the branch , failed promise after promise from them to return any of my calls or any updates of car repair. I lost faith in branch so logged a formal complaint with Arnold Clark head office. He said that I couldn’t prove that it was branch staff that caused the damage & laughed down the phone at me, also told me I had no rights to reject the car & it was only cosmetic damage !! I tried to hand the car back to the branch under my consumer rights act 2015 ( as I do have rights ) but the manager was very aggressive towards me & my fiancé he actually threw us out the branch & refused to take the car back , he also refused to give me anything in writing to confirm this as I was taking the case to court. Absolutely unacceptable behaviour from a branch manager. Wasn’t interested in me after I drove the car out the showroom in January. Well I am happy to say that I won my case at start of March 2018 for right to reject through my finance company So after all that I got to hand the car back to the Springburn Kia branch, the finance got settled & I got my deposit & monthly payment back . I would definitely NOT recommend this branch to anyone Arnold Clark head office we’re also very unhelpful regarding the situation. I feel that they took the branch managers side over mine.

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"Rubish"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Promises not kept after 6 phone calls no joy. Arnold Clark Springburn branch nothing but liars in my opinion.

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"Lovely staff."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking for a car can be a daunting exercise but the staff, here, at Arnold Clark were really lovely to us. I have mobility problems and they couldn't do enough to help me and make me comfortable.

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"excellent service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

sales rep Anthony Gilligan was excellent, car delivered on the date stated. I recommend.

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"Poor customer service"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had my car for 5 days for a seized back brake, replaced the rear discs, pads, shoes at a cost of £330. Got the car back it still had a seized back brake do they not road test after repair? Had it inspected independently and was told the rear brake calipe had seized. Told Arnold Clark who took the car in for a further 2 days to do this despite having 3 estimates who all said this would be 1 hour labour. The brake caliper was replaced problem solved. No charge. For this at £170 but this leaves me £160 out of pocket, service manager refused to refund me or offer anything to offset the extra cost I incurred for work that wasn't needed. Shocking customer service, they have lost a long time customer and I would advise you to avoid Arnold Clark Galsgow due to poor service!

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"Feeling let down"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from this Arnold Clark branch branch seven weeks ago, had to make a few long journeys to view/test drive and then collect due to paperwork and having to sign in branch which I did. Today the clutch has totally gone, the car having now to be returned for repair, which there was no argument about, what I am disappointed in is the fact I live 150 miles from the branch they wish to return my car to and refuse to give me a courtesy car. I live in a rural area with a child and have no transport to get her to school or myself to work being told that this car dealership has no cars and again I'm not available to sign in branch, for a company who wish for their reputation to be of high customer satisfaction I find this extremely poor towards myself, a paying customer!

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"Wouldnt use again"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Kuga in August. I have had issues with the CD player and Radio since I got the car. It has been in for repair 4 times and has come back with issues every time. There have been numerous complications and the service is pretty bad. I wouldn't use this dealership again.

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"Wouldnt recommend"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Fusion from Arnold Clarke in Glasgow. After only one week the shock absorbers completely went on it so I took it to my local Arnold Clark Dealership who said they would sort it and contact the Glasgow branch for payment but they refused to pay out stating it was wear and tear. Eventually they managed to get the funds and did the repair. A few days later the engine was leaking fuel so I had to take it back to them again and after a couple of attempts its bee sorted. The after care from the Huddersfield branch has been great but i would not recommend the glasgow branch.

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"Very disappointed poor service"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very keen to make the sale but after that they don't seem to care. They agreed to do various thing which they simply did not follow through and after we paid for the car we had to wait for almost 2 weeks before we could take it away. The car also had a scratch on the front that had been covered with polish. They did agree to take it back and sort it but scuffed one of the alloys whilst doing that so they had to take it in again which was a huge inconvenience. They also didn't mention anything about GAP insurance until we had left with the car which I feel they should have disused with us before hand. Very poor experience to be honest and I would not recommend.

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"Mrs Forrester Community Nurse"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's not just about getting the sale at this Arnold Clark branch in Glasgow! My car is still under warranty, thanks to Charlene and the team at servicing and repair for their high standards, efficiency and attention to detail, always made to feel like a valued customer THANK YOU!

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Dealership Information

Arnold Clark Glasgow Springburn Road is an Franchise dealership that is based in Glasgow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Fiat, Abarth, Kia
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
1
Poor
1
Terrible
1

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Contact Information

Address

Arnold Clark Glasgow Springburn Road
915 Springburn Road
Glasgow
Lanarkshire
G21 1LZ

Get in touch

0141 309 9391
https://www.arnoldclark.com/find-a-dealer/glasgow-fiat-kia-abarth-north/ref/arneh

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Dealership Statistics

58%
Would recommend this dealer to family and friends
75%
Thought the dealer was knowledgeable and helpful
70%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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