I am writing to provide an in-depth account of my experiences with Arnold Clark Huddersfield, which began with the purchase of a vehicle in October 2023 and continued through subsequent service interactions. Initial Purchase Experience: My journey commenced on 3rd October 2023, under the guidance of Sales Assistant Nicholas Court. Throughout our interactions, Nicholas's approach was noticeably forceful and appeared primarily driven by sales targets rather than customer satisfaction. This sales-centric attitude detracted significantly from the professional and respectful customer experience I expected. An incident that particularly stood out involved another staff member's handling of my driving licence. The dismissive manner in which my licence was treated – tossed carelessly onto a desk – was not only unprofessional but also disrespectful. This behaviour is indicative of a broader issue at the dealership: a concerning lack of professionalism and courtesy amongst some members of the staff. Service and Post-Purchase Vehicle Issues: Following the discovery of several issues with my recently purchased 2020 model, I anticipated a prompt and professional response from Arnold Clark. However, the handling of the service process, initially overseen by Sales Manager Simon Murphy, was riddled with inefficiency and poor communication. The responsibility was later shifted to another Sales Manager, Sunny Walia, who promised a courtesy car comparable to my own during the repair period. This promise was not fulfilled; instead, I was provided with a Renault Clio, which was substantially inferior to my own vehicle in terms of comfort and specifications. Courtesy Car Concerns and Service Challenges: The Renault Clio, whilst functional, failed to meet my professional and personal needs. The situation worsened with a tyre puncture on 2nd January 2024. Despite the 'Loan Car Indemnity Form' not explicitly stating my financial responsibility for such repairs, I was faced with confusion and misinformation regarding who would cover the repair costs. A particularly disheartening aspect of this experience has been the customer service, or the lack thereof. Promised updates and follow-ups from Sunny Walia were consistently not delivered, showcasing a disappointing lack of commitment to effectively resolving customer issues. Lack of Professional Oversight: The cumulative experiences with Nicholas, his colleague, Simon, and Sunny point towards a dealership where professional standards and customer satisfaction are not diligently supervised. The attitudes and behaviours exhibited suggest a deeper issue within Arnold Clark Huddersfield – a notable absence of effective oversight and management. Conclusion: In conclusion, my experiences at Arnold Clark Huddersfield have been predominantly negative, marked by a lack of professionalism, mismanagement, and disregard for customer satisfaction. These issues highlight serious concerns about the dealership's commitment to maintaining industry standards. Regrettably, based on my experiences, I am unable to recommend Arnold Clark Huddersfield for either vehicle purchases or servicing requirements. It is my sincere hope that this feedback will be used constructively to implement significant improvements in customer service and professional conduct at the dealership.

It was very easy to sell my car to Arnold Clark. I was dealing with Nick McQueen who was very professional from start to finish and I got a very good price for my car I would deal with him again Thanks