A really uncomfortable experience with an oddly aggressive salesman. We reserved an electric car online and were phoned the night before our visit to say that although it hadn't been publicly advertised, the car had a battery lease on it, which the dealer would be able to do a deal on. They asked if we'd still like to come, to which we said yes. The car was nice to drive, clean etc., and we were genuinely interested in negotiating on it, but the whole process was beyond awkward. As soon as we asked about the price we were told "I phoned you last night and told you about the battery lease so we didn't have to have this conversation" - a phrase he repeated again and again. We asked what the deal on the lease would be and were told he had no idea, that was above his pay grade, he didn't do the advertising, he didn't do the pricing, and we'd have to speak to the manager etc. etc. The manager that wasn't available, so we'd driven a very long way to negotiate on a car they could never have sold us that day, apparently. When we asked about the price of the car itself, we were mockingly laughed at. Is it really the case you can't negotiate on a vehicle these days, especially if the car has been on their forecourt for 3 months? I actually felt I had to diffuse the situation and get the salesman to calm down - the same salesman who didn't get off his chair to shake our hand and say goodbye. Call me old fashioned, but that's a basic courtesy. My dad, who had been quietly listening to the whole thing, left the building saying he'd never, ever heard a salesman be quite so rude and no matter what, we shouldn't buy a car from that dealership, which we won't! Good luck selling a car that isn't accurately advertised, that you don't know the offer on, and that is represented by people not interested in maintaining basic customer relations.

Today I was in your showroom, what excellent customer service I received from Efam Demirel and I think it was Darren he lives in Kinloss,I wasn't actually going to buy a car today but just have a look at cars as I was very nervous as I was in a serious RTA afew weeks ago , I usually go to Fiat but oh my the 2 lads made me feel so welcome ,Efam went through all the details like a fine tooth comb explained everything to the last detail ,it definitely made me reassuring also made me so comfortable ,I actually test drive a car, this is the first time I drove since the accident, with all their help, and esp Efam making me feel like a worthwhile customer n not been pushy I actually ended up buying a car,not the one 1 first liked that I had my heart set on that I saw online but the one that caught my eye, You definitely have two amazing guys in your company, they are an asset to you

Stay well clear of this Arnold Clark dealership in Inverness. We purchased a brand new electric car on a hire purchase agreement. Part of the contract included installation of an electric charge point at our home address. Six months on and our charge point has yet to be installed making charging the car quite inconvenient (they can take several hours to charge). Once they have sold you a car, Inverness Renault simply ignore your phone calls. We have taken our complaint to Renault, who are just as useless. Stay clear of both outfits is our advice! The customer service has been utterly hopeless on every level and even though they have not fulfilled their contract, there seems very little we can do about it, other than warn other people.