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This has to go down as one of the worst experiences of my life. The purchase of a new car is suppose to be a pleasant experience, however this was so far from the case. I was told I could collect my new car on a Friday afternoon and the following Friday I am still waiting to collect my car which has all been paid for. I was never informed/contacted as to what the delay was until I contacted them, only to be told they were waiting for parts and no indication as to how much longer I would need to wait. As far as I am aware car parts such as brake pads can be delivered within an hour, so god knows why I have to wait an additional 3 days for them to be delivered and fitted. I can safely I will never be using Arnold Clark ever again to purchase a vehicle, in addition I would certainly advise anyone reading this never to purchase a vehicle from them either. They just tell constant lies.
Reviewer has confirmed their email address
I have just bought a used car from here. Right from the beginning they couldn't do enough to help, and did so respectfully and politely. Neither were they pushy in the slightest. Thanks very much to Gordon for making the whole process quick and easy.
Lewis was such a great salesman. He had all the time in the world for me and not in the slightest way pushy. He is a real credit to your company. He was very helpful, kind, knowledgeable, efficient, friendly, well mannered and just a delight..
PLEASE AVOID THIS DEALERSHIP AT ALL COSTS! On 15/9/22 I purchased a car from the Leyland Branch, to 10 days later notice 2 faults on the car, squeaking brakes and a faulty fuel tank reader. I would drive on to the petrol station with 10 miles, and leave with still 10 miles showing after placing £50 in the car. I rang the dealer and told them of the issues. I requested a service car due to being self employed and had to wait 10 days. When taking the car in, I was told they had no cars for me and to find an alternative route home. The car was return and they found no fault with the fuel reader. I then rang at a later date informing the branch these fault were still happening. To then my Filter Light came on and the car would not go faster than 20mph. Due to being self employed I need my car to go to jobs, and this day I lost work and could not get to Manchester via the motorway. I rang the branch explaining the 3rd issue, were I spoke to 3 different managers explaining myself again each time. Which they that on there customer guarantee ‘an efficient and simple experience’- this doesn’t happen. After speaking to a manager i told them I wanted to reject this vehicle as it’s not fit for purpose or as described- failing to meet the Customers Act 2015. I brought the vehicle in to be approached by Chris Fish the head of business. This man is rude, disrespectful and a bully. To top it off this man has 2 other reviews and the page describing how he is rude to younger females- seems like a recurring theme? He is a bully but unfortunately is the site manager. This man told me he makes decisions of rejection and he has the final say- yet the finance is actually via Black Horse. It has now been 33 days and I’m still paying for my vehicle I do not have. I have never been offered a service car, instead I’ve spent hundreds of pounds on buses , taxis to get to and from work- sometimes I finish at 9pm at night. The branch offers no customer service we’re they quote ‘pleasant environments for customers’ and ‘customer service being there core principles’. This does not exist at this branch. The stress, upset I’ve dealt with through this branch is now unbearable and if I can help any person out, it’s please never ever use this branch! I wouldn’t want another person to experience the stress I have had! I want to reject this car and be done with this company as I’m at my wits end. But they keep saying they are doing everything they can but it always seems to be a barrel of excuses. Just stay away. PLEASE READ!
Reviewer has confirmed their email address
Heard mixed things about Arnold Clark’s,but due to the range they carry I thought I’d check them out. Picked out my car on Saturday after a test drive put £100 deposit down. Returned on Monday to pay balance and drove my very smart Audi away🚘 whole process was very smooth and hassle free. Thank you Oli B , great customer service skills and a pleasure doing business with you. ⭐️⭐️⭐️⭐️⭐️From me👍
I was lured into taking a test drive because I was told my reserve would run out and other people were on a waiting list to see the car and it would get sold if I didn’t come. So, I came to Leyland Arnold Clark from Birmingham hoping to test drive and take away the car. Customer assistant (Adam Lamb) and manager (Mike) both told me the car was in need of work, cambelt needed changing amongst other things and it would take a few days to get that sorted first before a deal could be made. We eventually agreed to wait after test driving the car, although not 100% happy. We said we didn't want to travel again so we asked if it could be a click and collect process. They then said it may not be eligible for click and collect. Click and collect was clearly stated in the advert. They took my reserve and promised to ring me back with further information about the car but they failed to. I waited an extra day and they still hadn’t got back to me. I rang them on the third day asking them for my reserve back but they said they will ring me back later. Later they rang and shifted blame. They then said manager will ring me but he failed to again. I then got an email to say the reserve is on its way back to me. I was so disappointed I had travelled to see a car that they showed me a preview video of but did not tell me it required work?! I thought Arnold Clarke were a reputable company but clearly these workers have no respect for the brand.
A deposit was put down during the covid19 lockdown. As soon as the dealership opened the deal made over the phone had gone past the allotted time. However as they were closed during lockdown they extended the deal for us. They wouldn't allow us to test drive the car and wouldn't deliver it so that I too could see the car. They consequently sent us a video to review online. The girl who presented the video informed the alloys where in 'very good condition'. The guy who did the deal told us it hadn't been a smokers car which was a deal breaker for us as we are all non smokers. BOTH LIED and cheated us to get a deal. my husband picked the car up from the garage drove it home and contacted them straight away to say all the alloys where scrapped all the way around each alloy which he had not noticed when he collected the car and as the staff had all the car doors open the car smelt like something he couldn't put his finger on. My husband then had to drive all the way home with the windows down because the smell of smoke was so bad with the windows closed. When he took the documents out of the car, all our hands smelt of smoke. Yet the guy from Arnold Clark informed us that same morning we collected the car late afternoon before the deal was made that the guy whom valets the cars had confirmed it had definitely not been a smokers car. Even though we contacted them just shy of an hour later the same day they have refused to take the car back. They lied to us and cheated us of £7000. DO NOT believe or trust anything they say. The staff will say anything to get a deal. The car was bought on the trust of Arnold Clarks reputation as we had previously bought a car from the Preston branch, with what they had promised i.e. alloys in 'very good condition' and the fact it wasn't a smokers car. I would not recommend using these lying cheats. Be warned if you buy a car from them.
Reviewer has confirmed their email address
As above plus good deal nice motor and excellent service from James Best and Michael Russell thanks
Every time I have contacted or been contacted by the staff at Arnold Clark Leyland Motorstore I have always felt valued. Very knowledgeable and super friendly staff
Kyle at Arnold Clark Leyland Motorstore was great helping us to find the perfect car. I was kept up to date with what was happening and recieved excellent customer service. I liked the fact when we purchased the car and was ready to take it home the manager thanked us and was very friendly and helpful. When leaving with our car we had another friendly member from the team who talked us through the inside of the car.
Reviewer has confirmed their email address
Arnold Clark Leyland Motorstore is an Franchise dealership that is based in Leyland. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Arnold Clark Leyland Motorstore
Farington Business Park Golden Hill Lane
Leyland
Lancashire
PR25 3GG
01772 422222
https://www.arnoldclark.com/find-a-dealer/leyland-motorstore/ref/arnbh
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