Arnold Clark Linwood Phoenix Retail Park

15 reviews3.5 out of 5 stars — Rated Very Good
0% Reviews
replied to
60% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


15 reviews from our car dealer reviews community
Leave a review for Arnold Clark Linwood Phoenix Retail Park

Click on the stars to start your review

15 reviews from our car dealer reviews community

Leave a review for Arnold Clark Linwood Phoenix Retail Park
Click on the stars to start your review
"spammers"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not under any circumstances give this mob your email address, they will spam you to death begging for feedback, surveys and the likes. They are a nightmare.

Respond to this review

+0 Found this review helpful
"Terrible sales tactics"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the aim to trade in my 59 Insignia some time ago but had to sort out paperwork and in that time the MOT had expired but I didn't think it would make a huge difference on the trade in value, at the very worst it would be the difference in whatever a service and MOT would cost. My father and I went into Arnold Clark Citroen in Linwood, Paisley to see about a Ford Focus. Met with the sales guy and we talked about the Focus and then I explained the situation with my car and lack of MOT. Him and his boss inspected the car and said normally this car would trade in for between £2500-£2800 but with the MOT and other bits needing fixed they would offer me £2200. I was fine with this as it would cost me about that to fix it myself so why not let them do it. From there we went through finance details etc which was all looking good. At this point my dad piped up and said rather than paying over £1100 pounds extra in finance over the term my dad would be happy to pay for the car and I would pay him back, at a much better rate of course. After I took that info in and we talked about it the sales guy said that wouldn't be a problem to buy the car outright and do away with the finance. This is where it all goes wrong. He said he had to go and run that past his boss who has been sitting across the showroom in his office. After his talk he comes back and says that is all fine but he introduces the fact that as the car has no MOT we will have to leave it with the to go through a "health check" to make sure there's nothing massively wrong with it. Had never heard of this before, in the past I've traded a car in with a month or so MOT on it and never had any question but never no MOT so I agreed to leaving it. The next strange thing I notice was that when he asked me how many miles I had on the car I stated 78600 miles and when he inspected the car he mentioned that it just had a wee but more but not that much. My v5 also stated that it had 2 previous owners but when he filled out the contract for the deal he put down it had done 79001 miles, it had done 78661, and he put down it had 3 previous owners. It was only when I got home it suddenly dawned on me that they wouldn't like to conclude this deal as they don't stand to make as much selling the car without a finance deal. In my head I thought they'll try and find something on the car that means they can low ball me on the trade in so that they either get my car for alot less or hope that I'll walk away from the deal and they can hope someone comes in take the focus on a nice big fat finance deal. Low and behold sales guy from Arnold Clark calls me back and says that the pads on the front brakes are down the metal, which I was aware of but aren't expensive to fit new ones. He then went on to say that the front right shocker was leaking and the PAS pump was leaking. He claimed that because all of these things would need to be fixed to make it "MOT'able" and because of the low value they would now not put it on their forecourt but simply punt it to trade they could only offer me £1500. Without going into any discussion as I had anticipated this, I simply called him out on it and said this all comes down to the fact I wasn't taking finance and you don't want to sell me the car. He proclaimed his innocence and I said I would be down for my car the next day. My father and I picked up my car and my dad picked him up again on the poor way he has went about this and again pointed out the fact that it was only after we changed our mind on the finance that the "health check" came into play. He claims the health check was mentioned earlier which was blatantly not the case but by now the damage is done. I also point out to him that I notice his slight increases in his paperwork to make my car look slightly worse than it was and that there was no way a car of that age was ever going to your forecourt as there's not an Arnold Clark in the country with a car of my make and model on they forecourt, it was always going to trade. Once we returned home my father received a timely call from his own Arnold Clark as his car was coming up to 3 years and wondered if he was looking to change it. My dad took the chance and explained that whilst he had using Arnold Clark for 15+ years he would never step foot in one of their showrooms ever again. The sale man was surprised and asked why at which point my dad told him the whole story. The sales man was surprised and annoyed as he stated this was not common practice in Arnold Clark and should not have happened. He said it makes other sales man look bad and has now clearly cost him a long term customer. He suggested we write to Customer Services to complain which we have done. My dad received a call from the manager at Arnold Clark today spouting more lies. He claimed to have overheard the whole discussion that day, somehow from his office, and that the health check was mentioned way before the talk of finance. My dad then explained to him that we have since taken the car to get MOT'd and serviced at a cost of £200 and no more. There was no talk of the issues they had raised and in fact the one thing that did need done was new front discs and one of them had warped. Arnold Clarks "health check" didn't mention any of that which from the state of the old disc a mechanic would have spotted straight away if it had been anywhere near a ramp. His only excuse was that some mechanics see some things others don't. He asked that now it has MOT and service would I like to bring it back in and we can do a deal and which point my dad nearly spat his tea out. My dad explained that we would never step foot in his showroom due the severe lack of trust so no there is nothing he can do. At this point he merely offered an apology and that was it. My dad then received call from customer services to say that they knew he had received a call from the Manager and that the Manager told them we were considering bringing the car in to look at a deal again. Yet more tea spat out as the lies keep coming. My dad furiously explained that there was no such agreement and that the man is clearly telling lies. Is he telling head office that so it looks like he's sorting the situation because he most definitely has not sorted anything. This showroom has shown itself to be downright despicable in the lies they tell and the lengths they will go to. It's clearly worked out for them as they still have the focus and will talk someone into some finance and all they had to say was "sorry". Well that's not good enough and I will make a point of letting as many people as I can know about the shambles that is Arnold Clark (Linwood Branch)

Respond to this review

+1 Found this review helpful
"Let down"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had booked a test drive for a brand new vw sirocco. Had to cancel but rearranged and was told someone would phone if there were any issues. Arrived today after an hours journey to be advised that the car I had asked to test drive wasn't available. Sense of indifference especially from Rachel, car manager, who could barely get my name right. Had to ask for them to check local stock. Thankfully the young guy who was clearly dispatched by Rachel to tell us the search results was helpful and genuinely wanted to help. He was pleasant in what was an unpleasant experience. Safe to say we won't be going back to this Arnold dealership in Linwood.

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Car was spotless "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience with Arnold Clark Linwood. I got my Corsa from them a few months back. I am really pleased with it! The value for money is great and I haven't had a single issue with it up to now. It was in perfect condition and the staff at the dealership were friendly and helpful and always kept in touch.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very happy"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Golf from here back in August. I have had no issues with the car at all up to now and the dealers were very helpful throughout the whole process. The car is pretty good value and I would recommend this dealership to my family and friends.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very good"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Focus back in June and up to now I am really happy with it. I part exchanged it and got a reasonable price. The Ford was in perfect condition and was an excellent price. The dealers were very helpful and knowledgeable and I would happily recommend them.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Okay experience"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford Focus from Arnold Clarke in Linwood in May. The service was pretty average I guess but the car was in very good condition other than a few small scuffs and it was good value for money. I have had no issues at all apart from some complications with the finance which was prearranged through a third party finance company. Overall I would recommend.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"not good enough"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mitsubishi Trojan from this dealership. The service was not great, there was a delay on the car being valeted and the car was not the cheapest. I would not recommend.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Arnold clark customer"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything at Arnold Clark Linwood went very well, buying the car was a nice and easy process, I've had the car since September and it's not missed a beat.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"very helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arnold Clark were wonderful I 100% recommend them, they were very helpful from start to finish and I'm very happy with how everything went.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Dealership Information

Linwood based Arnold Clark are situated on the Lindwood Phoenix Retail Park and are Vauxhall specialists that have everything you need under one roof. Not only do they provide a chance to view a wide range of makes and models at their showroom but they also have parts & accessories as well as a service centre too. 

Deals in: Cars
Manufacturers: Ford, Toyota, Vauxhall, Volkswagen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.5 out of 5 stars — Rated Very Good
Excellent
7
Very Good
3
Average
1
Poor
1
Terrible
3

Add Review


Contact Information

Address

Arnold Clark Linwood Phoenix Retail Park
Phoenix Retail Park Linwood Road
Paisley
Renfrewshire
PA1 2BH

Get in touch

0141 305 9925
http://www.arnoldclark.com/find-a-dealer-search/linwood-vauxhall/ref/arnay/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

60%
Would recommend this dealer to family and friends
60%
Thought the dealer was knowledgeable and helpful
69%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Are you the business owner?
Find out about improving your rating by Clicking here

Additional Information About Arnold Clark Linwood Phoenix Retail Park

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

Your business page on Car Dealer Reviews presents your business with the ideal opportunity to establish trust with your potential customers who are researching what people are saying about you.

Give your potential customers what they are looking for by working with Car Dealer Reviews who will collect reviews on your behalf. We offer a FREE trial to prove that we get results.

Find out more