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A shocking example of poor customer service and lack of professionalism from sales management. I recently made a purchase from Arnold Clark Linwood Vauxhall and irrespective of my spend, the after care service I received (one week later) was less than poor. Allow me to explain. I purchased the car remotely and picked it up early evening in the dark. The salesman that I conducted the transaction with was accommodating I looked around the car from the outside, in the dark and then left the showroom. After returning home and looking over the car in more detail I began to notice the poor interior finish. Little or no effort was made to valet a car. I took it upon myself to have the car professionally valeted and asked for a detailed report and their findings are listed below Please note: Other opinions are available The car had only been wiped over and hoovered. There was women's make up residue down the door pilers, indicator arms, gear knob and steering wheel. The seat has similar marks and additional chocolate related stains were found. All of the door hinging had not been touched and the engine bay looked as if the car had been driven through a dust storm. So, with that in mind, I wrote directly to Mark Currie at Arnold Clark, Sales Manger, underlining just some of the issues. Here is his response and I quote part of his less than profession response "The interior should have been perfect.,and we don’t clean under bonnets because of engine immobilisers and water getting into electrics but that doesn’t stop us from taking a brush or dry cloth around the metal areas and clean up" You'll note from his tone and response that "The interior should have been perfect", but it wasn't Mark. Neither was your email Those of you that have taken the time to read my review will also notice that there are a larger number of EX Arnold Clark customers that have had poor customer service reviews followed with a standard on line response along the lines of "we are sorry to hear blah blah blah ......" etc etc. On this occasion, Mark Currie should, in my opinion, of admitted short failings by Arnold Clark and offered to rectify it. He chose to be short in his response, unprofessional in his approach. A very disappointed and unsatisfied ex customer
WOULD NEVER CONSIDER BUYING A CAR FROM ARNOLD CLARK LINWOOD AGAIN! My car is now in a garage with so many problems. I got told before i baught the car that they had done a full service, everything is repaired and up to good standards and checked over. My car doesnt even have a spare wheel which i got told it is in the boot. My front 2 tyres are loosing air due to a problem with the valves. The brake discs and service brakes need fixing and my mechanic doesnt understand how the car has even being able to come to a safe stop due to the illegal state the brakes are in. I will be putting in for an official complaint.
It was a great service from Arnold Clark Linwood, Andrew took care of me and was very helpful with everything. Thanks
If you want to pay a decent price for your car avoid Arnold Clark Linwood at all cost. Just ordered a new car £10, 500 cheaper than their BEST PRICE. Yes that’s right £ 10,500 saving.
AVOID ARNOLD CLARK VAUXHALL LINWOOD. Absolute joke! On Monday morning i was driving to college when my car broke down in the car park with loads of smoke coming from the engine and the car temperature gauge going crazy! Managed to get the car into a space and call AA who informed me that 17days early when arnold clark vauxhall Linwood were fixing a crack on my crankshaft (which is a manufacturing fault but as my warranty was 6hrs over they wouldnt fix) they had left a black cable tie round my cooling fan so the fan was blocked and couldnt cool the engine down so thats why it over heated! I took the car back to arnold clark who then said that they dont tie cable ties round fans even though the AA driver who worked use to work for that branch told me they did but they fixed it anyway! I had to phone the next day to find out what was wrong with the fan they didnt even have courtesy to phone me or ofer a courtesy! car The car does not feel right and is only a 15 plate with 38k miles on the clock and has far too many problems with it! I asked for a new car as they had broken mines or compensation for all the hassle and money i had lost for this car they said they would get back to me then 2 days later i phone them for them to say we will fix your brakes for free (which my breaks dont need fixed they are fine) or a could get a free service! The customer service has been absolutely terrible this car has had too many faults and no doubt will have a whole lot more now the fan was burnt out for 17days
Booked my car in for a service for the 4th year running at Arnold Clark Toyota Linwood now obviously the previous 3 years went better than this visit!! So the car which was booked in for first thing Monday morning so I could get the car back early as I had a four hour journey home with my 3 yo son! My girlfriend had left the car in as I was working in a location with very poor or no phone signal on my mobile now you wouldn’t have thought it would have made a difference who booked the car in but it does according to Stuart brown the general manager now if anyone else can get they’re head around this please can they let me know as when a car is booked in it is via it’s number plate. My girlfriend left the key and phone number on the Sunday night when the car was left in....so on the Monday at 2.30pm she hadn’t heard a peep and phoned Arnold Clark for an update to be told that the car wasn’t left in this morning! Explained that the car was left in Sunday night they said they would find out where it was when the line went dead so finally after 20 minutes when she got back through asked to speak to a manager and got the service manager who assured her he would find out what went wrong and as he went on his journey to find my missing car he left the phone down at the service desk for my girlfriend to hear the service desk staff saying “it’s that woaman that’s been on the phone for 20 minutes”with the reply “who cares forget about it” once the service manager came back on the phone he was confronted with what had been overheard and said he would sort it out assuring there would have been no mallice meant by it 🤔 eventually my girlfriend phoned back at 5 o’clock for another update to be told we have text scott...what part of leaving her own phone number as a contact number was not understood here! Got the car back at 5.30 and didn’t even receive an apology when picking my car up! The next day I phoned up the general manager to voice my concerns about the lack of service I had received after all a Toyota service by a company that says it is always striving to do better has failed so drastically and I can assure you that after both of us speaking to Stuart brown the general mananger we both ageeed he was not helpful in the least sometimes holding your hands up and admit there was a failure is the hardest but best thing to do to move a problem forward instead he said I find that very hard to believe! So my girlfriend then phoned up to speak to him the next day and she honestly still thinks she was speaking to a salesman / comedian and not a general mananger by this time he admitted to her that something was said and there was no mallice intended! As a mananger surely you need to understand that weather there was mallice intended or not that was so unprofessional and should never have happened. If you want a chance of this happening to you then get booked up but an alternative is use Toyota in Helensburgh which is actually a premium service you receive and not just playing at it
Picked up our new Kuga ST line X today. What fabulous service we received from Darby Gallagher at Arnold Clark Linwood. He is an asset to Arnold Clarke......wouldn’t go anywhere else 😀
Took my car to Arnold Clark Vauxhall’s dealer in Linwood today thought I had a leak turned out it was air con drain. They did a free health check while car was there also got it back shiny and hoovered couldn’t believe it. Thank you so much amazing service.
Great service from Scott Brown and Michael Hutton. Fast, prompt and exactly as required
My first car purchase from arnold clark ,can only say they made everything go very smooth ,from sales very relaxed and no pressure ,to after sales and customer service,all issues after testing and viewing the car i bought were fixed after purchase . Hugely impressed and cant recommend them highly enough,will definitely use them again as they seem to put customer satisfaction before everything. Top team . Joe mcenroe .
Linwood based Arnold Clark are situated on the Lindwood Phoenix Retail Park and are Vauxhall specialists that have everything you need under one roof. Not only do they provide a chance to view a wide range of makes and models at their showroom but they also have parts & accessories as well as a service centre too.
Manufacturers: Sells a variety of makes and models
Arnold Clark Linwood Vauxhall / Jeep / Alfa Romeo
Phoenix Retail Park Linwood Road
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