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If you want to pay a decent price for your car avoid Arnold Clark Linwood at all cost. Just ordered a new car £10, 500 cheaper than their BEST PRICE. Yes that’s right £ 10,500 saving.
AVOID ARNOLD CLARK VAUXHALL LINWOOD. Absolute joke! On Monday morning i was driving to college when my car broke down in the car park with loads of smoke coming from the engine and the car temperature gauge going crazy! Managed to get the car into a space and call AA who informed me that 17days early when arnold clark vauxhall Linwood were fixing a crack on my crankshaft (which is a manufacturing fault but as my warranty was 6hrs over they wouldnt fix) they had left a black cable tie round my cooling fan so the fan was blocked and couldnt cool the engine down so thats why it over heated! I took the car back to arnold clark who then said that they dont tie cable ties round fans even though the AA driver who worked use to work for that branch told me they did but they fixed it anyway! I had to phone the next day to find out what was wrong with the fan they didnt even have courtesy to phone me or ofer a courtesy! car The car does not feel right and is only a 15 plate with 38k miles on the clock and has far too many problems with it! I asked for a new car as they had broken mines or compensation for all the hassle and money i had lost for this car they said they would get back to me then 2 days later i phone them for them to say we will fix your brakes for free (which my breaks dont need fixed they are fine) or a could get a free service! The customer service has been absolutely terrible this car has had too many faults and no doubt will have a whole lot more now the fan was burnt out for 17days
Booked my car in for a service for the 4th year running at Arnold Clark Toyota Linwood now obviously the previous 3 years went better than this visit!! So the car which was booked in for first thing Monday morning so I could get the car back early as I had a four hour journey home with my 3 yo son! My girlfriend had left the car in as I was working in a location with very poor or no phone signal on my mobile now you wouldn’t have thought it would have made a difference who booked the car in but it does according to Stuart brown the general manager now if anyone else can get they’re head around this please can they let me know as when a car is booked in it is via it’s number plate. My girlfriend left the key and phone number on the Sunday night when the car was left in....so on the Monday at 2.30pm she hadn’t heard a peep and phoned Arnold Clark for an update to be told that the car wasn’t left in this morning! Explained that the car was left in Sunday night they said they would find out where it was when the line went dead so finally after 20 minutes when she got back through asked to speak to a manager and got the service manager who assured her he would find out what went wrong and as he went on his journey to find my missing car he left the phone down at the service desk for my girlfriend to hear the service desk staff saying “it’s that woaman that’s been on the phone for 20 minutes”with the reply “who cares forget about it” once the service manager came back on the phone he was confronted with what had been overheard and said he would sort it out assuring there would have been no mallice meant by it 🤔 eventually my girlfriend phoned back at 5 o’clock for another update to be told we have text scott...what part of leaving her own phone number as a contact number was not understood here! Got the car back at 5.30 and didn’t even receive an apology when picking my car up! The next day I phoned up the general manager to voice my concerns about the lack of service I had received after all a Toyota service by a company that says it is always striving to do better has failed so drastically and I can assure you that after both of us speaking to Stuart brown the general mananger we both ageeed he was not helpful in the least sometimes holding your hands up and admit there was a failure is the hardest but best thing to do to move a problem forward instead he said I find that very hard to believe! So my girlfriend then phoned up to speak to him the next day and she honestly still thinks she was speaking to a salesman / comedian and not a general mananger by this time he admitted to her that something was said and there was no mallice intended! As a mananger surely you need to understand that weather there was mallice intended or not that was so unprofessional and should never have happened. If you want a chance of this happening to you then get booked up but an alternative is use Toyota in Helensburgh which is actually a premium service you receive and not just playing at it
Picked up our new Kuga ST line X today. What fabulous service we received from Darby Gallagher at Arnold Clark Linwood. He is an asset to Arnold Clarke......wouldn’t go anywhere else 😀
Took my car to Arnold Clark Vauxhall’s dealer in Linwood today thought I had a leak turned out it was air con drain. They did a free health check while car was there also got it back shiny and hoovered couldn’t believe it. Thank you so much amazing service.
Great service from Scott Brown and Michael Hutton. Fast, prompt and exactly as required
My first car purchase from arnold clark ,can only say they made everything go very smooth ,from sales very relaxed and no pressure ,to after sales and customer service,all issues after testing and viewing the car i bought were fixed after purchase . Hugely impressed and cant recommend them highly enough,will definitely use them again as they seem to put customer satisfaction before everything. Top team . Joe mcenroe .
Bought my 15 plate renault clio from here 2 weeks ago now and on the first week I had to take it back as ALL my alloy valves had been corroded. I used a full tank of petrol in just 5 days and received nothing back as compensation. Anyway so I took my car to the garage and when I dropped my car off I had no transport back up the road or to work tomorrow morning and asked for a courtesy car and i was told we have none left! So i then had to walk home which took me 40mins. You'd think if they had no cars left they would pay for a taxi? Anyway so now have to take it back to arnold Clark again as my break pads need replaced. I was told once I had purchased the car it had been M.O.T'd just before leaving the garage for me as it was due and i had paid for it! Cleanly not been M.O.T'd by someone with a brain! They ought to sort their mechanics out or get new ones. Not happy at all with over all service and will never buy from Arnold Clark again.
Bought my car from Arnold Clark Linwood 6 months ago and had to take it in yesterday cause I have a rattling noise from engine and breaks binding on but the warranty that they give u does not cover the things that are causing the noises think it is a disgrace that after just six month I am having to replace break pads.
Do not under any circumstances give this mob your email address, they will spam you to death begging for feedback, surveys and the likes. They are a nightmare.
Linwood based Arnold Clark are situated on the Lindwood Phoenix Retail Park and are Vauxhall specialists that have everything you need under one roof. Not only do they provide a chance to view a wide range of makes and models at their showroom but they also have parts & accessories as well as a service centre too.
Deals in: Cars
Manufacturers: Ford, Toyota, Vauxhall, Volkswagen
Arnold Clark Linwood Vauxhall / Jeep / Alfa Romeo
Phoenix Retail Park Linwood Road
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