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World Class Service from World Class Staff. I took a relative to collect his car and browsed the Stretford showroom whilst waiting. Sat with my relative and met his Salesman Abdul who was very likeable person, most helpful, and a good listener. Most of all his Customer Service was First Class. The spec on the car I fancied wasn't on site so needed to be brought to Stretford. The car I liked was delivered and available the following day. What a test drive!!!!! Great car!!!!! Grandland x "Test drive Friday, collected Saturday". The whole experience was simple with no stress. The atmosphere in the branch was cheerful with a well managed happy staff.
wanted to say thank you. Became ill yesterday, they dropped car of, did everything I asked, even washed it fantastic service!
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My review is about the car serving procedure that I have just experienced not my purchasing experience at Arnold Clark Strerford which was last year and was very good. Arnold Clark Stretford contacted us to arrange a service. I had bought my Corsa from them last year. Firstly I had emailed them to get more information for how much the service would cost. I naturally wanted to know the cost before booking. I didn't hear anything back from them but received several reminders to book the service before the end of the month. I booked the service online and was received a telephone call from a rude receptionist who initially didnt introduce herself or that she was calling from Arnold clark. She asked if I paid for my service? I asked how much it would cost and what the service entailed. The receptionist said it would be £150 for an oil and filter change! Seems like a lot of money to pay just to change the oil and filter especially as the car has done barely 1000 miles since I've had it. I have to say that when I bought the car last year Arnold Clarke stretford were very nice. Unfortunately a year on I'm not feeling the same love from them.
Please never use Arnold Clark Vauxhall in Manchester for repairs. We were told over the phone the van needed new parts. It didn't and they charged us an extortionate amount of labour to clean existing parts that's all they did. When we complained they then lied to their head office and said we knew there was no new parts gong in the van. DO NOT TRUST THIS BRANCH!!! If you do have to go to Arnold Clark in Manchester I'd suggest getting an itemised quote. I really wish we'd asked for that it would have saved us a lot of money.
They dont respond to any calls after selling you the car. car warranties are not dealt at all. Sales agent does know anything about the car he is selling and giving false information abou the car he is selling.
Have seen lots of negative comments but we personally have to say pretty good service all round. Car not quite as advertised and there was some minor damage on rear bumper also milage not as advertised was told this was clerical error. We complained to sales person who sold car we was asked what we wanted them to do about it. We asked for damage to be fixed and a reduction in price won't say how much. We got everything we asked for. Will add that we bought a car from carcraft Trafford park once would never go to carcraft again ever. Would I go back to Arnold Clark I would say yes we would would like to thank Keith Bedson for help and professionalism thanks Kieth.
To be honest my hubby dealt with Arnold Clark in Stretford when we got our Vauxhall Corsa.A couple of things they have done are worth my leaving a review for them.Firstly everything was as advertised. The exceptional part of the service was that they had to order us a spare key,when they called to let us know it would be ready they actually washed our car,this we thought was really good of them. No complaints from myself or hubby
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Searching for a Motability or Vauxhall car in Manchester, this is now made easier thanks to the Arnold Clark Manchester Vauxhall branch. Not only providing a great range of different models to choose from they are dedicated to keeping you on the road too. With servicing and repairs on site as well as a well stocked parts and accessories centre, you will find everything you need here under one roof.
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Arnold Clark Manchester Vauxhall
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