I have been dealing with Arnold Clark for a number of years, even sending business their way. From my latest experience, and reading recent reviews it has unfortunately gone downhill. Staff credibility, honesty, respect and ooodwill has gone out the window. Their dishonesty has cost me money and I now have to think about getting my next car elsewhere.

My family and I recently visited Arnold Clark in Stretford, Manchester, with the intention of viewing a manual transmission Toyota CHR. Despite the rainy weather, we were eager to see the car. Upon arrival, we were assisted by a tall, bearded guy. When we expressed our interest in the Toyota CHR, he informed us that the car was outside and locked due to the rain. After some time, we asked him for the exact location of the car outside. He vaguely pointed in a direction, but we were unable to locate the car in the rain. When we returned and informed him that we couldn’t find the car, he casually mentioned that it might be in the depot and locked, and that they couldn’t bring the car to us. This was quite shocking to us. Despite our disappointment, we insisted on seeing the car. Eventually, he brought the car into the showroom. However, his demeanor was visibly unhappy and he seemed irritated. In his haste, he even crashed the car into another vehicle in front of us, which was a shocking sight. Without explaining what he was going to do, he left the car doors open and left. While we were inspecting the car suddenly he sat in the car drove away. Our experience at Arnold Clark in Stretford was far from satisfactory. The staff member’s attitude was unprofessional and his lack of assistance was disappointing. I would not recommend this dealership due to the poor customer service we received.

I came here for a service and mot I was told on the phone expect two for it too take. I’m not from the area and don’t get many days off so 2 hours was ok. However on arrival I was told it will take 7 hours witch has just spoil all my plans for the day. When I arrived I got told I could of had a pick up drop of service witch would of suited me but I was told it was too late for this. While in the waiting room staff was shouting at each other in-front of customers as well. Shocking

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Please do not buy your car from Arnold Clark Vauxhall in Manchester! We bought Vauxhall Astra 2015 plate in June 2019 and had problem after problem. the car is not roadworthy and they sold us car knowing that the brake pads were 95% worn and with a nail in tyre letting us drive on motorway . They have zero concern about anybody’s safety as the car had problems with clutch, loss of power, water leak, both back tyres and break pads very badly worn ! Spent hours on telephone to there head office as branch ignoring us , passed between them and our local branch who are more concerned about who is paying for repairs ! The autocare warranty is not worth paper it’s writtennon as they said not all repairs are covered !! We are now fighting with finance company to reject the car as we had legal advice who said under consumer rights act 2015 we can pursue our final right to reject under our statutory rights!! Also complained to the CEO of Arnold Clark !!!!! No after care at all and appalling disgusting behaviour by these dodgy sales managers !! Do not be fooled by them like we were !!! Stay clear !!!!

Arnold Clark Vauxhall in Manchester is the worse company i have ever had the misfortune of dealing with - NEVER EVER buy a vehicle off these guys or even let them near your car - absolutely terrible. They don't deserve 1 star but i wasn't allowed to leave none Zain he is a bad Sales advisor.

You ring for hours then they will "ring you back" (that's a laugh) - poor quality work done on the vehicle, 2 weeks to even get an initial assessment of the van - all round Arnold Clark Vauxhall in Manchester is the worse company I've ever dealt with - i now because of this have a Renault (thankfully).