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I feel cheated and conned after purchase of used Renault from Arnold Clark Manchester. Initial overheating was never adequately addressed despite radiator, battery and spark plug replacement – each time being assured by Clarks that problem was COMPLETELY fixed. Overheating managed by constant coolant replacement until head gasket failure and WRITE-OFF! Arnold Clark washed their hands despite longstanding issues. No money back. No willingness to help ... UNTIL I posted a review when I very quickly received an empty (sarcastic??) apology claiming “WE HOPE YOU'LL GET AN OUTCOME SOON”. This comes after Company previously threatened “TO AVOID FURTHER DAILY STORAGE FEES, WE WOULD ASK YOUR VEHICLE IS REMOVED FROM ARNOLD CLARK PREMISES”! Arnold Clark are more interested in protecting their image than assisting customers who placed their trust in money in the company to have it written off a short time later. I will never purchase from them and would urge others to think very carefully before buying.
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We put a 2 year old Vivaro van in for warranty repairs. Nearly 3 weeks to get the parts and still today (6/08) we do not have our van back!!! Phoned twice this morning, on hold phone ringing in service, first time 9 minutes then went dead, second time 8 minutes then went dear. STEER CLEAR!!!!! Never ever, going back to Arnold Clark Vauxhall Manchester again.
Have been ringing Arnold Clark Vauxhall in Manchester for over 1 hour but no one available.
Arnold Clark Manchester Pick up and drop off and up me dropping it off and the vehicle never been serviced it in with the Plan vehicle come back with 90mile More airfields are never got change in the engine compartment Full of oil when somebody spilled our outside not put it inside engine nobody wants to give me any explanation where the miles come from Absolutely a joke the worst service I’ve ever had in my life customer service is rubbish
A real relaxing car purchase, no sales push just a good chat about what we wanted and needed. Recommended have purchased 3 cars from them now and I'm sure we will be back again.
2.5 hour wait for them to change a fuse, terrible service not impressed!!
I've had my car 2 years and have had 2 services at Arnold Clark Vauxhall Stretford First service, didn't put the sump plug back in correctly - it fell out while I was driving on the motorway and lost all of the oil in the car. Had to have it towed to them, where I was asked if I'd been fiddling with it (why on earth would someone get under their car to sabotage their own sump plug that holds in the oil that keeps their car running?). After exam, they admitted it was their error and corrected. I never did receive any paperwork for their repair, claiming it is "in their system". I'd (unfortunately) bought a two service plan when I got the car (which was brand new...), so when it came time for service, I reluctantly booked it in with Arnold Clark, again in Stretford, Manchester (same branch as purchased and first service). I'd told them when I booked the appointment of two issues which should be under warranty that I wanted them to look in to - the handbrake had been stuck once, and the windows randomly would not have the one touch up/down work. I utilised their drop off and pick up service, as I work a couple of miles from the dealership. The car was not picked up until 11.45 in the morning. I told the driver it had to be back no later than 5, our business closes shortly after that and I would be stranded without my car. He said "no problem" and assured me it would be back long before then,. Shortly after the car was picked up, someone from the service department rang me to tell me there was a £75 charge - each - to look at and diagnose the two issues I brought up if they were not under warranty. I told them not to bother with the windows (I'll take it to another dealer when it happens next), but the brake needed to be looked at - but do not do any work if it isn't under warranty (and with both I questioned how could they NOT be under warranty for a two year old car...) Having heard nothing, at 4.30 I rang. I was told it was done and being prepared for return. At 4.56, I received a text message saying "your vehicle isn't quite ready yet...here's a report" I called back at 5.15 and sat on hold for 4 minutes before the call was disconnected. I called again straight away - and that call was disconnected (nobody answered, you could hear them pick up the phone and hang it back up again quietly) Between 5.32 and 6pm, I called 6 times. SIX. I was kept on hold for a total of 26 minutes during those six times. I was hung up on or disconnected twice more. Each time I asked to speak with a manager. Each time I told them I had no way to get home, where is my car At 5.40, I was told it was "on the way" At 5.48 (if it was on the road at 5.40, it should have been there by then), I was told "any minute now" At 6pm, I was told it was by the university. The universities are absolutely nowhere near the dealership or my office - they are in completely different directions. Nobody knew why my car was allegedly near the university. They told me it would be another hour or so. This is after telling me just 10 minutes prior "any minute now" I was chastised by staff for being angry and daring to let them know I was angry and frustrated by how I was being treated. They also kept speaking over me, trying to get me to just accept whatever they were saying, rather than listening to my rather valid concerns. I'd repeatedly told them my office was now closed, that I would be stranded outside in the rain by myself soon. Eventually during the last call, despite being told no manager was there (he was there), I was told to take a taxi home (and back to work the following morning) and they'd reimburse me. (they kept their word on that, no quibble reimbursement, but I had to go to the dealer on my lunch hour to make that happen) My car was finally returned to me at 10.30am the following day. The driver left my car with the window open about an inch (and it was raining), the radio playing - loudly - some sports talk radio station (most definitely not what it was left on), the drivers seat had the back reclined severely and the air conditioning blowing at full blast. Most definitely not anywhere near the settings where I left it. I understand and expect the seat to be moved forward/backward for the driver and the mirrors to be adjusted, but aside from that, the car should be returned with the settings the customer left them with. The entire time I was made to feel like I was the problem. I wasn't. It was them. And I wasn't the only customer impacted on the day, there were others (as acknowledged by them the following day when I went in to get my taxi fares reimbursed). Nobody took ownership of the problem. Nobody acknowledged it was a problem of THEIRS, rather, they made it feel like it was my problem. In fact, had someone simply been HONEST with me, told me it didn't look like it would be getting back to me that day before I my office closed, I'd not be 1/10th as angry about the whole situation. I'd have grabbed a lift with a coworker home, and a taxi in the next morning. No problem. But they dragged it out, refused to tell me the truth about what was actually going on, etc... And this may be petty to some, but adding insult to injury was their continual insistence on calling me Miss when all of my paperwork says Ms, I corrected them each time after being called Miss - but nope, I'm apparently a Miss to them. It just adds to the lack of respect I felt by the staff at Arnold Clark Vauxhall Stretford. Abysmal service. Lack of respect. Avoid The customer is always wrong. Lies to the customer
World Class Service from World Class Staff. I took a relative to collect his car and browsed the Stretford showroom whilst waiting. Sat with my relative and met his Salesman Abdul who was very likeable person, most helpful, and a good listener. Most of all his Customer Service was First Class. The spec on the car I fancied wasn't on site so needed to be brought to Stretford. The car I liked was delivered and available the following day. What a test drive!!!!! Great car!!!!! Grandland x "Test drive Friday, collected Saturday". The whole experience was simple with no stress. The atmosphere in the branch was cheerful with a well managed happy staff.
wanted to say thank you. Became ill yesterday, they dropped car of, did everything I asked, even washed it fantastic service!
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My review is about the car serving procedure that I have just experienced not my purchasing experience at Arnold Clark Strerford which was last year and was very good. Arnold Clark Stretford contacted us to arrange a service. I had bought my Corsa from them last year. Firstly I had emailed them to get more information for how much the service would cost. I naturally wanted to know the cost before booking. I didn't hear anything back from them but received several reminders to book the service before the end of the month. I booked the service online and was received a telephone call from a rude receptionist who initially didnt introduce herself or that she was calling from Arnold clark. She asked if I paid for my service? I asked how much it would cost and what the service entailed. The receptionist said it would be £150 for an oil and filter change! Seems like a lot of money to pay just to change the oil and filter especially as the car has done barely 1000 miles since I've had it. I have to say that when I bought the car last year Arnold Clarke stretford were very nice. Unfortunately a year on I'm not feeling the same love from them.
Searching for a Motability or Vauxhall car in Manchester, this is now made easier thanks to the Arnold Clark Manchester Vauxhall branch. Not only providing a great range of different models to choose from they are dedicated to keeping you on the road too. With servicing and repairs on site as well as a well stocked parts and accessories centre, you will find everything you need here under one roof.
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Arnold Clark Manchester Vauxhall
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