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Whole experience at Arnold Clark Motorstore in Motherwell was brilliant! Followed suit after my aunt and sis got a car from Mark Kyle, guy is a legend, made everything simple and had no trouble at all, would go back.
Bought a VW Passat off Arnold Clark Motherwell Motorstore on the 23rd June, was dealing with Jim, i got it on HP which was sorted through Arnold Clark and Barclays, the engine management light was on, so I agreed to the sale of the car on the provision that the cause of the EML being on was solved, picked the car up a few days later and took it for a quick test drive only for the EML to come back on and the tyre pressure light came on as well, however I was left with no choice at the time but to take the car with me as i had no other vehicle to get me home but was told to bring it back in and they would sort it out, brought it back in a couple of days later and wasn't even provided with a courtesy car to keep me on the road so I had to get home at my own expense with taxis and trains. got the car back about 5 days later, EML was off, driving the car home and en route the EML comes back on again! yet again i was told to bring the car in again to fix it once and for all, the car was in for a week this time, i managed to get a courtesy car this time although it must be said it wasn't offered to me up front i had to put my foot down to ensure i got one, the courtesy car given to me had damage to the wheel arch on the back of the vehicle on the driver side, when i brought it back in to collect my car, Jim accused me of causing the damage to the courtesy car even though he himself had drove the car to my house but claimed to not see the damage on it. i got the Passat back home fine, en route to work the next morning the EML comes on AGAIN! called up and told Jim that i didn't want the car no more as it is proving to be a disaster. in the mean time i had found another Passat which i really liked from their Stirling store so they got it transferred over to the Motherwell branch, i was to keep the first Passat for commuting in the mean time until the finance was sorted for the new car, with me having the first car on HP i was looking to get the 2nd one on PCP due it being a bit more expensive. i decided to source my own finance this time through car finance 247, got myself a great deal and had everything sorted on my side i just needed Arnold Clark to keep to their side of the deal however they started adding on mystery figures onto the final price this despite the fact me and Jim had agreed the final price, so i was told by him that he would call me the next morning first thing after he had spoke with his manager, he didn't bother himself, i had to ring up twice the next day before i got a callback midway through the afternoon only for him to tell me his manager wanted to cancel deal and that i was to leave the other car back into them asap for me to get my deposit back, what an absolute joke this company is, rest assured i will NEVER have any dealings with Arnold Clark ever again and will be telling everyone i can to avoid using them at all costs, bunch of crooks. terrible customer service, terrible attitude, terrible company top to bottom, Arnold Clark himself will be turning in his grave if he seen how his employees treat their customers, disgraceful.
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Greg in response to awful
I believe this to be true having dealt with this branch in the past
Don’t touch Arnold Clark Motorstore in Motherwell for a car I had a sales person phone me I was really interested in doing a deal for my car but this guy just wasn’t interested got the impression it was to much of a bother for him. I have bought my last 3cars from Arnold clark all with good service shame this sales person spoils it as I won’t be buying from them again.
Greg in response to Sales
There is no doubt in my mind this is the truth had many a bad experience with Motherwell
Would like to thank Ralph the manager & Alex the trainer at Arnold Clark Motherwell Motorstore for the help they gave me today when my Mokka broke down recovered and repaired same day many thanks to Dougie the mechanic ten out of ten for service.
Went to Motherwell motorstore with something in mind. The sales executive was extremely helpful showed us all the cars we wanted to see. We eventually picked one the sale went very smooth we wanted the car as soon as possible and the very next day drove away with a new car. Couldn't be more pleased with the service and also received a couple of messages the week after from the sales executive making sure we were happy and the car is what we expected
Reviewer has confirmed their email address
I visited Arnold Clark Motorstore in Motherwell on Monday 30th Oct picked out car in forecourt then a sale's agent appears,Fraser can I get key's you can look inside while he's away I noticed that door unlocked so I sat in Fraser arrives with keys I start car and put in reverse and reverse camera shows on dash console after this I take photos of car to show my wife,we go into the office to do deal Fraser arrives with the order forms but he's changed the car to one with a lower spec and I haven't noticed different registration and signed. I collect car next evening go home. Next morning I got to reverse out driveway no reverse camera I check photos I took of car and it's different car to the one they gave me I phoned right away I'm told this is car i have signed for so basically tough luck.after one week i plan to put this on social media.
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Chris from Arnold Clark Motherwell Motorstore in response to Worst ever beware before you sign
This is clearly made up because I have bought more than one car from Fraser and he goes well above and beyond what is asked of him, could not be any nicer and is as honest as they come! Would definitely recommend!! Please take reviews with a pinch of salt!
Greg in response to Worst ever beware before you sign
I believe this to be true of course the company themselves are going to say it’s made up I’ve dealt with them before and look at cars sales people are very unprofessional
Hi just recently bought a Peugeot from Arnold Clark Motherwell Motorstore, had a good idea what I want etc, but still got taken through the usual buy this buy that crap, avoid the protect and care as it's a waste of time and money, I made the mistake of falling for the service but found out later you can not scotch guard leather and as for the wax protect 😂😂😂 bloody joke, was was basic crap that they managed to leave on most of the vehicle, so £246 down the drain, so next thing ! I was asked if I had bought a car previously from ac Saidudi yes, ok I can get you great finance of 4.1% sound ok so agreed, the 4.1 turned into 8.1 at the end so be careful, after service ! Car had a few issues even though basically new, managed to get it booked in for repairs etc, got a phone call from James (guy who did the sale) a few weeks later asking how I was enjoying the car ? Explained (again) that it had issues and he had booked it in for repair his answer "oh ! I was not aware there was issues" ?... eh your the guy that booked it in for repair ? Ahoy well it will get fixed and I have emailed you with a survey and I hope it does not effect the way you feel I had served you, basically had no idea who he was talking to and was fishing for a good review, shock no chance, so avoid Arnold Clark Motherwell Motorstore if you can if not be very very careful of what they offer you, 😳
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Greg in response to Poor service avoid if you can
I agree terrible service and cars poorly presented
I went In here to look at a Peugeot was approached by Robert who I must say was actually a decent nice guy and new at his Job but then was approached by Dario when Robert Required some help his attitude was terrible I think he thought himself as sir Arnold Clark himself couldn't offer a test drive without a driving licence I do have one actually walked and had about had about 4 phone calls afterwards first one i missed from Dario after leaving to view a car at Evans Halshaw Livingston who again couldn't be any nicer I then Went to Arnold Clark Citroen/DS Armadale much more pleasant experience actually did the deal got £250 more for my car and saved £600 on a similar model with slightly more miles over the whole deal and got a test drive no questions asked Katie was Great and not one pressure sales phone call from anyone at the branch will give them a 5 star review and buy all my cars from Katie from now on after telling Robert at Motherwell I would view Tuesday got a call from Dario to say the sale ended Sunday in me opinion he was only trying to steal Roberts deal save your self hassle and go to Armadale much more pleasant experience.
John Smith in response to Very poor service
Please note, the above is nonsense, i've bought all my cars from motherwell and never had a problem.
Greg in response to Very poor service
I wrote this review and it's all true unfortunately I don't write fake reviews JOHN SMITH also note how John Smith is the name the comes us as example in review box.
I bought a Peugeot 208 from Arnold Clark in may and I have had a lot of bother with it. There are scratches and on it and The was also broken glass in the car. I have contacted them more than 20 times for them to resolve the issues but nothing has been done. No aftercare at all.
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Greg in response to Not happy with service
I do believe u having seen a lot of cars on there forecourt poorly presented and received terrible service myself wish u good luck no doubt John smith with be along in a minute to correct us though like he did my review
Sold us a major defective 64 plate Zetec S. Wasn't even fit to drive. Another garage said it was dangerous to drive. Thank god our local dealership bought it off us and got it repaired. They sold it and we have a decent car from ford.
Greg in response to Anigail
Terrible what more can you say from such a big dealership
With a variety of models in stock including Honda and Toyota, the Arnold Clark Motherwell Motorstore is more than a car dealership. They also have an onsite MOT, service and repair centre as well as car and van rental for when you need a short term solution. No matter which day of the week, you can be assured that this dealer has what you are looking for in their motorstore.
Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 13 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 3 | |
| Terrible | 4 |
Arnold Clark Motherwell Motorstore
Shields Road
Motherwell
Lanarkshire
ML1 2LD
01698 507701
http://www.arnoldclark.com/find-a-dealer-search/motherwell-motorstore/ref/arnbe/
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