Arnold Clark Motherwell Motorstore

27 reviews3.7 out of 5 stars — Rated Very Good
3% Reviews
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66% Recommend
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27 reviews from our car dealer reviews community
Leave a review for Arnold Clark Motherwell Motorstore

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27 reviews from our car dealer reviews community

Leave a review for Arnold Clark Motherwell Motorstore
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"Derek was brilliant!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Derek, great guy explained everything and answered every question, helped me choose a service plan and went the extra mile, great guy to deal with, highly recommend Arnold Clark Motherwell Motorstore.

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"Got my Vauxhall viva today "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got my Vauxhall viva today from your showroom, my sales rep (Richard) was a complete gentleman and could not do enough to help us, this is my second car and won’t be my last, complete professionals, would recommend them to all my family and friends. Thanks again Arnold Clark Motherwell Motorstore.

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"great experience"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saleswoman Joanna Lipowicz was very helpful and made me feel comfortable. She was very professional and didn't pressurise me at all. Would recommend Arnold Clark Motorstore Motherwell to anyone who is considering buying a car.

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"Terrible experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Arnold Clark Motherwell Motorstore are happy to take your money and pile on the charm until you walk out the door but the minute there is any after sales issues they deny any responsibility.

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"Total satisfaction "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Great selection at Arnold Clark Motherwell Motorstore,first class service provided by my sales advisor Tom Kirk as always,he makes sure I’m totally sure in my choice of car to suit everything that’s needed for my comfort and enjoyment ,thanks so much Tom.

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"5 star"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service from Kevin Muir can’t recommend him enough. Great guy to deal with didn’t Feel pressured into anything at all. Sorted all my issues with a previous branch. If you want a car go to this guy I will definitely be buying my next car from Arnold Clark Motherwell Motorstore.

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"Mark Kyle Is A Legend"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whole experience at Arnold Clark Motorstore in Motherwell was brilliant! Followed suit after my aunt and sis got a car from Mark Kyle, guy is a legend, made everything simple and had no trouble at all, would go back.

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"awful"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Bought a VW Passat off Arnold Clark Motherwell Motorstore on the 23rd June, was dealing with Jim, i got it on HP which was sorted through Arnold Clark and Barclays, the engine management light was on, so I agreed to the sale of the car on the provision that the cause of the EML being on was solved, picked the car up a few days later and took it for a quick test drive only for the EML to come back on and the tyre pressure light came on as well, however I was left with no choice at the time but to take the car with me as i had no other vehicle to get me home but was told to bring it back in and they would sort it out, brought it back in a couple of days later and wasn't even provided with a courtesy car to keep me on the road so I had to get home at my own expense with taxis and trains. got the car back about 5 days later, EML was off, driving the car home and en route the EML comes back on again! yet again i was told to bring the car in again to fix it once and for all, the car was in for a week this time, i managed to get a courtesy car this time although it must be said it wasn't offered to me up front i had to put my foot down to ensure i got one, the courtesy car given to me had damage to the wheel arch on the back of the vehicle on the driver side, when i brought it back in to collect my car, Jim accused me of causing the damage to the courtesy car even though he himself had drove the car to my house but claimed to not see the damage on it. i got the Passat back home fine, en route to work the next morning the EML comes on AGAIN! called up and told Jim that i didn't want the car no more as it is proving to be a disaster. in the mean time i had found another Passat which i really liked from their Stirling store so they got it transferred over to the Motherwell branch, i was to keep the first Passat for commuting in the mean time until the finance was sorted for the new car, with me having the first car on HP i was looking to get the 2nd one on PCP due it being a bit more expensive. i decided to source my own finance this time through car finance 247, got myself a great deal and had everything sorted on my side i just needed Arnold Clark to keep to their side of the deal however they started adding on mystery figures onto the final price this despite the fact me and Jim had agreed the final price, so i was told by him that he would call me the next morning first thing after he had spoke with his manager, he didn't bother himself, i had to ring up twice the next day before i got a callback midway through the afternoon only for him to tell me his manager wanted to cancel deal and that i was to leave the other car back into them asap for me to get my deposit back, what an absolute joke this company is, rest assured i will NEVER have any dealings with Arnold Clark ever again and will be telling everyone i can to avoid using them at all costs, bunch of crooks. terrible customer service, terrible attitude, terrible company top to bottom, Arnold Clark himself will be turning in his grave if he seen how his employees treat their customers, disgraceful.

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Greg in response to awful

I believe this to be true having dealt with this branch in the past

"Sales"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t touch Arnold Clark Motorstore in Motherwell for a car I had a sales person phone me I was really interested in doing a deal for my car but this guy just wasn’t interested got the impression it was to much of a bother for him. I have bought my last 3cars from Arnold clark all with good service shame this sales person spoils it as I won’t be buying from them again.

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Greg in response to Sales

There is no doubt in my mind this is the truth had many a bad experience with Motherwell

"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would like to thank Ralph the manager & Alex the trainer at Arnold Clark Motherwell Motorstore for the help they gave me today when my Mokka broke down recovered and repaired same day many thanks to Dougie the mechanic ten out of ten for service.

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Dealership Information

With a variety of models in stock including Honda and Toyota, the Arnold Clark Motherwell Motorstore is more than a car dealership. They also have an onsite MOT, service and repair centre as well as car and van rental for when you need a short term solution. No matter which day of the week, you can be assured that this dealer has what you are looking for in their motorstore.

Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews3.7 out of 5 stars — Rated Very Good
Excellent
18
Very Good
0
Average
1
Poor
3
Terrible
5

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Contact Information

Address

Arnold Clark Motherwell Motorstore
Shields Road
Motherwell
Lanarkshire
ML1 2LD

Get in touch

01698 507701
http://www.arnoldclark.com/find-a-dealer-search/motherwell-motorstore/ref/arnbe/

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Dealership Statistics

66%
Would recommend this dealer to family and friends
3%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Motherwell Motorstore

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