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2 reviews from our car dealer reviews community
Leave a review for Arnold Clark Newcastle Ford
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Arnold Clark Newcastle Ford
Leave a review
"Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shocking experience, just arrived home after a 40 mile wasted return journey for a pre arranged service on my mobility car, which was booked weeks in advance with Arnold Clark with whom I got the car off. Only to be told on arrival, they couldn't do it (even though I had confirmation having check in online), as my car was a SEAT and not a FORD, although I was told my Arnold Clark any dealership could do it, and was booked in by them, CONFIRMATION EMAIL FROM THEM!! Why didn't they warn me? I was told they tried my phone once 2 days earlier, there was no reply..... so that was it, wait until I turn up, no text, no email, absolute joke and no remorse, shocking service, was made to feel it was all my fault, wasted day, time and cost, very, very poor

"Steer Clear - Rip off! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I put my car into Arnold Clark following a no-fault insurance claim. I was given a hire car which had a blowout. I wasn't allowed to use my own recovery company, which I have of course paid for to cover me in the event of this happening, and instead had to use the company they recommended. The tyre was repaired and I was told at the time there was no charge for this which I was very happy about. I then received a bill for £85, which was frustrating given I was told no charge, however I paid this and assumed that would be the end of it. I then received another bill for £67.20 and then another for £50 as an admin fee, so in total I have now paid over £200 for a tyre on a car I don't even own. I'm extremely upset and disappointed, especially given that I could have had this covered myself but wasn't allowed to use my own company. Steer well clear!

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Dealership Information

Arnold Clark Newcastle Ford is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews1 out of 5 stars — Rated Terrible
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  • Contact Information

    Address

    Arnold Clark Newcastle Ford
    Scotswood Road
    Newcastle upon Tyne
    Tyne and Wear
    NE4 7BP

    Get in touch

    0191 273 9161
    https://www.arnoldclark.com/find-a-dealer/newcastle-ford/ref/arnam

    Opening times

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    Additional Information About Arnold Clark Newcastle Ford

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