After two weeks our 18K from Arnold Clark Oldbury Motorstore car broke down completely and couldn’t move. I called the reception desk about the situation who were incredibly unhelpful. They had no idea who could help and put me through to parts team. I explained the situation and they said I need to book in service. I spoke to service who said I would need to speak to parts as it was the battery – instead I asked to be put back to the reception desk to speak to customer service. The lady said I would need to speak to customer service HQ as there was no customer service dept in Oldbury branch. After ringing the premium HQ number I was on hold for ten minutes, then I was told only the branch can help and they would put me back through – another 10 minutes (this is a premium line) I was finally told there was breakdown cover (why was I not told this an hour ago?). AA came and said it was the battery, they didn’t have a spare buy could jump start and get me back to Oldbury. I cleared it with a manager there. When we got to service, the blonde lady behind the desk was incredibly rude and condescending to me. She seemed in a bad mood and was angry that we have brought a car in without booking. She made it clear it would take a week at best, implying we should take it elsewhere. When I finally explained the situation she told the bloke behind desk to sort it and walked out without even looking at me. Really rude, really poor service. Obviously they hadn’t been told, but she made no attempt to find out the reason why. I have been incredibly disappointed with the lack of helpfulness at the Oldbury branch and by the reception desk. The treatment at the service desk was unacceptable, treating us like idiots who had just turned up. Both need better training on what happens with cars under warranty break down.
Reviewer has confirmed their email address
We chose our ideal car and then told retailer we would collect on Thursday, however the manager Steve rang my husband and said if you don't collect today (Monday) we will put it back on sale! The car was fine but the customer service from Arnold Clark Motorstore in Oldbury was really poor! Please watch out for how they sell cars.
Reviewer has confirmed their email address
I've read reviews for Oldbury Arnold Clark but fail to agree. I bought an Audi A7 and though therewas a major issue the management pulled out all the stops and i mean all the stops to sort my concerns. Arnold Clark offer a free puncture repair and oil top up. The later has saved me a small fortune. What's your complaints honestly unless. Your buying a new car what do you expect.... new cars are guaranteed and A.C. will honour their responsibilities if it's second hand they will still honour their responsibilities to a degree. I love my car and have just booked it in for a service and MOT without any issues.
Reviewer has confirmed their email address
I am disappointed, peeved, cheesed off and amazed at the Customer Service at Arnold Clark Oldbury Motorstore and how I as treated tonight by sale manager Mark. I was supposed to pick up my new car on Monday July 23rd. I was promised by Deepak that my car WOULD be ready for my collection on Monday, since I BOUGHT the car on Tuesday night. It was coming in from Leeds. Or so we thought. No one bothered to find where the actually was until yesterday. 4pm, I get a call from Deepak, so sorry, but the car won't be in Oldbury on Monday, and NO explanation. Here is the problem. My husband, even though Deepak and my self warned him NOT to,...he cancelled the insurance on my green Fiat for midnight July 23rd. Ok this is where we accept responsibility. However, Mark decided to thrwh that blame back on me and would not accept any blame for his sales rep to actually contact Fiat to find out oh my god my car IS NOT IN LEEDS but sitting on some DOCK and it might take 10 days. As I said I accept responsibility for my mistake with the insurance, but NOT ONCE DID THIS MAN accept ANY responsibility on his end. He blamed ME and FIAT. he never said he was SORRY and just gave excuse after excuse and even said Deepak called me at 3:34 on Friday. Why didn't he ring earlier? NO CLUE. (he actually, called at 3:58 but who is being picky).I I have NEVER been treated like I was tonight EVER by a sales man. He said 3 times if you want to cancel the deal, we can, I don't blame you. I said no I want to be compensated for your screwed up. The tone he too was like I was poop on his shoe and said YOU WILL NOT GET ANY COMPENSATION. Would you like to cancel the deal. He asked 3 times, and I had at this point no intention of cancelling. I wanted £120 I had to pay to cancelled my car insurance then put 10 days worth of temporary insurance on it. It was quite apparent he didn't want to sell me the car. He never apologised, Blamed Fiat (wait isn't his dealer a Fiat dealership!?) blamed me....I will never return to Arnold Clark, Ever.
Reviewer has confirmed their email address
Jonathan Bennet at Arnold Clark Oldbury Superstore served us yesterday with a corsa,what I liked about this young gentleman was his polite manner and his honesty, I appreciated him not pouncing on us as we walked in the door,we approached him,which is what we liked.For such a young gentleman his knowledge of the cars was very good,keep up the good work!!
Reviewer has confirmed their email address
Jonathan B was more than helpful with his advise and good knowledge of the car and details that came with it. At first I saw a grey car and after I explained what I was looking for I was show a white Vauxhall Corsa car and found it match exactly what I was looking for. My day started just looking for another car, I never expected to find my Ideal car that day.This is the second car I have bought from Arnold Clark so I'm looking forward to another future with this Great car.I would highly recommended buying a car from Arnold Clark and Jonathan B
Reviewer has confirmed their email address
Very pleased with all the help given to us in choosing our new car. Steve Lelli went out of his way to show us all cars which had the required space & facilities that we required for the price we were looking for. Excellent service thank you
Reviewer has confirmed their email address
I picked up my ford smax yesterday and I’m so happy gurminder went above and beyond and couldn’t have been more helpful I would highly recommended buying a car from him and will again in future
Poor service, car was not clean and they were reluctant to do repairs until I threatened to gave the car back. The one salesman who dealt with us was okay but everything else was shocking. I would not recommend.
Reviewer has confirmed their email address
We guarantee the best used car deals in the UK, and we make buying cars easy. Simply visit http://www.ArnoldClark.com to browse over 20,000 vehicles and value your part exchange. Build and reserve your deal online and then Click & Collect to a branch near you.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth
Oldbury Ringway
Oldbury
B69 4JW
0121 544 0990
https://www.arnoldclark.com/find-a-dealer/oldbury-fiat-motorstore-jeep-abarth/ref/arnbu
| Mon | 9 am–8 pm |
| Tue | 9 am–8 pm |
| Wed | 9 am–8 pm |
| Thu | 9 am–8 pm |
| Fri | 9 am–8 pm |
| Sat | 9 am–6 pm |
| Sun | 11 am–5 pm |
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