Arnold Clark Edinburgh Seafield Motorstore

23 reviews3.8 out of 5 stars — Rated Very Good
0% Reviews
replied to
65% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


23 reviews from our car dealer reviews community
Leave a review for Arnold Clark Edinburgh Seafield Motorstore

Click on the stars to start your review

23 reviews from our car dealer reviews community

Leave a review for Arnold Clark Edinburgh Seafield Motorstore
Click on the stars to start your review
"not even worth the 1 star "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arnold Clark are not even worth 1 star! Worst experience for us dealing with Kevin Clark at the Edinburgh Seafield motorstore! Not only did they sell us a faulty dangerous car they have also scammed us out of our deposit totalling nearly £1100. Ask for a manager and told no managers work in the branch! When we do find out who the manager is still can’t speak with him or get a phone call back! Called at least 5 times to speak with the manger Paul brown and was told he would call us back. A month down the line and still waiting on that phone call. Terrible service and absolutely no aftersales care whatsoever! absoute bunch of liars. Happy to take your money! Kevin told us multiple lies about the figures on the car we purchased. No choice but to take our complaint up with head office and also raised a case with trading standards. Sending our to story to national newspapers! Don’t want anyone else to go through what we have went through. I am actually pregnant and I have never been so stressed in my life with this whole episode and still having to deal with it. PLEASE AVIOD AT ALL COSTS!

Respond to this review

+0 Found this review helpful
"No proper customer service. "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Arnold Clark Edinburgh Seafield Motorstore with auto care plan for 2 years spending over £400 pounds extra, when I did it been told would have been included so many item for peace of mind and I had not paid anything in case of problems on my car, but unfortunately was not true! Got a problem with a noise in the engine and hand break, booked for diagnostic been told I would be charged £52??? When I ask about the breaks been told at the desk that would not be included any wear an tear problem which sounds fair, but my car had a problem with the hand break switch, which I don’t think is wear and tear!!??? Any way got my car diagnosed got charged £62 pounds no one told me was £52 plus £10 vat!! Ok just go over this, but the funny thing is that since a took my car back I got my dashboard that looks like a Xmas tree!!! Lots of warning lights and plus the car stereo display went all black. Phone back just after 4 days and they told me they could check my car again an charge me again£52 pound , still no mention plus £10 vat. This looks not that fair and professional for me. Looks like they are just trying to take as much money they could. Eventually I manage to speak with one MANGER his name is Gary Dokerty and I found is attitude very wrong, he sounded very unprofessional an unpleasant just talking over and over no listening at all. At the end I decided to go somewhere else to fix my car and think about my £400 odd pound paid for the auto care scheme throw in the bin. Well I just would suggest don’t get a car in this place. Customer service is equals to ZERO.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"Outstanding customer engagement"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I have today completed the purchase of our new car from Arnold Clark Edinburgh Seafield Motorstore and could not be happier. The car is great but what really stood out was the brilliant, friendly, helpful and really engaging interactions we have enjoyed with Mhairi. She is super professional, patient, resourceful, consultative and really knows her stuff. She answered all our questions over the past few days and made the whole experience so relaxed. From the first meeting with her we knew that we were buying a car from her it was just about getting the right one.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"wouldn't ever buy from them"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman at Arnold Clark Seafield, the sales person we got lumbered with had the personality of a rock, I've no idea why he's in sales because he's the opposite of what you want when you go to buy a car. We decided to walk away because of his attitude and take our business elsewhere. He literally turned a very easy sale into a no deal, it was amazing.

Respond to this review

+0 Found this review helpful
"Buying a new car "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a new Dacia Sandero Stepway from Arnold Clark at Seafield in Edinburgh. This was a follow up to a similar purchase 4 years ago and I was so satisfied with that car I had little hesitation in going for the same car again - great value for money. I also had no hesitation returning to AC, Seafield as a first stop as the service and support I received previously was very good. The service this time was excellent, if anything a step up, as I introduced some later factors and changes which the sales team took in their stride and ensured a smooth path through to purchase. The salesman (Shaun) was professional, friendly and in particular, helpful and informative throughout - responding to my needs and changes practically and patiently. My new vehicle continues to please me as much as my last one and the support package offered by AC gives me the confidence that the service provided will be as good as previously. Circumstances suggest I may yet be looking for a second family vehicle before the year is out and AC will be my first port of call. As recommendations go, that speaks volumes.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Great service from Shaun at Dacia"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly and helpful staff.and manager Steven was excellent. Got my new car 10 days early. Great service

Respond to this review

+0 Found this review helpful
"Toyota Yaris"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very satisfied with the service we received from Will

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Great Service and helpful staff"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came into Arnold Clark Seafield enquiring about purchasing a car the other day. The staff were kind and helpful and keen to help me, especially one young man Fintan Rafferty. He answered all my questions and gave me all the details I needed. Thank you.

Respond to this review

+0 Found this review helpful
"car experience "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service. Nice guys. all round good service

Respond to this review

+0 Found this review helpful
"After sales shocking "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Won’t go back to this garage to purchase a car again. After sales shocking oh yes lovely and friendly when taking your money but after sales all you get is lies, tried contacting the sales man who was on day off and the receptionist said she would call me back wish the information after speaking with the manager guess what no phone call. Phoned again to see what time salesmen get in the show room at 8am so phoned and no answer lies lies lies honestly don’t use this garage.

Respond to this review

+5 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Arnold Clark Edinburgh Seafield Motorstore is an Franchise dealership that is based in Edinburgh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Dacia, Kia, Peugeot, Renault, Seat, Skoda
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
23 reviews3.8 out of 5 stars — Rated Very Good
Excellent
14
Very Good
2
Average
1
Poor
3
Terrible
3

Add Review


Contact Information

Address

Arnold Clark Edinburgh Seafield Motorstore
38 Seafield Road East
Edinburgh
Midlothian
EH15 1ED

Get in touch

0131 549 9790
https://www.arnoldclark.com/find-a-dealer/edinburgh-seafield-motorstore/ref/arnbg

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

65%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Edinburgh Seafield Motorstore

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information