Arnold Clark Sighthill Motorstore

10 reviews4.3 out of 5 stars — Rated Very Good
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Leave a review for Arnold Clark Sighthill Motorstore
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10 reviews from our car dealer reviews community

Leave a review for Arnold Clark Sighthill Motorstore
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"Excellent friendly staff"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had no issues with the service I received at Arnold Clark Sighthill Motorstore, I was dealt with quickly and effectively able pick up my car following day. My husband was also impressed he bought a new car too. Thank you guys.

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"It Went from Bad to Worse! Untrustworthy"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where to start; from beginning to end our experience of purchasing a car with Arnold Clark Sighthill Motorstore could not have been worse. As a consequence, we will not be returning to AC and will be strongly advising all friends and family to avoid this company. Although it might feel a big company is a safe option for purchasing and maintaining your car, our experience proves the opposite is true. It started when we purchased a vehicle with Arnold Clark Sighthill, we did not warm to the tactics employed by the salesman but accepted it as inevitable. Upon picking up the car however we found elements we had negotiated were not fitted (thankfully we checked). Also, after driving away we found the brakes were faulty. We took the car to a different AC branch for repair, they fixed the brakes easily but found the shock absorber was "significantly leaking" and we were told that it was so bad the Sighthill branch “could not have missed it and were probably trying to avoid having to pay for its repair”. Under the 60-day warranty, this should have been an easy fix, but due to the inner politics of AC, it took us weeks and countless phone calls, before the Sighthill branch would agree to pay for the repair. During this time, we got an insight into the inner workings of AC, and it isn’t in the customers interest! Our next problem was with a Car Service Plan that we purchased for our old car, but whose service bill prompted the trade-in for the car above. Our complaint here, is not with the plan, nor its restricting terms and conditions. But instead the way that it is sold and the mis-information fed to us from multiple staff (probably to get a sale) that led us to being £219 out of pocket. To avoid this review becoming too lengthy, I will summarise to say we were told quite clearly from multiple staff that the plan could be transferred to our new car, as the plan was unused. However, when it came to crunch time, no one would speak to us about it and we hit dead end after dead end. We made a formal complaint about the process and specifically the mis-information surrounding the Car Service Plan. However, the complaints team has only serviced to rile us up and further confirm our belief that this is not a reputable company that you want to entrust with your car or business. I am sad to leave such a review and sad the purchase of a new car has been soured to badly!

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"Excellent Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited Arnold Clark Motorstore Sighthill with 4 cars in mind. Discussed our requirements with the salesman, Sam Short, who took the time to show us 2 cars he had available, in store, without any pressure to buy. The remaining 2 cars, in mind, were held in another Arnold Clark branch which Sam Short informed us of to allow us to visit the branch to view. On arriving at the other Arnold Clark branch and on viewing the cars, which we ruled out, the salesman applied a hard sales tactic but we walked away. On returning to Sighthill we were once more assisted by Sam Short who located the car we decided we wanted from another branch and had it delivered to Sighthill within a day to allow us to test drive and purchase. We would thoroughly recommend Sam Short if you are looking to purchase a car from Arnold Clark Motorstore at Sighthill. He is knowledgeable about the stock held and takes the time to listen to your requirements to ensure you make the right purchase, rather than pressurising you into the wrong one. It was a pleasure dealing with Sam Short who was professional and polite throughout our whole experience.

"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Arnold Clark in Sighthill - salesman Robbie was so helpful with what we wanted and couldn't have been nicer. Would recommend the Motorstore to anyone who doesn't want to be manipulated into buying something just so the company makes money but that actually values the customer and their needs.

"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overwhelmed with how pleasant the staff member at Arnold Clark Sighthill Motorstore who has helped me was, he goes by the name of Robbie I am sure, never got a car that day but will sure be back because of the excellent service recently by the young man.

"great help"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

had a recent visit to Arnold Clark at sighthill, really helpful service, not bought my car yet, but definitely be going back there to do so

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"Very poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a van from here in February and I have had nothing but trouble with it. It wasn't as described at all, there was a lot of damage on it and the service from Arnold Clark in Sighthill was very poor. They took forever to deliver the van and were very reluctant to help with any of the issues. It feels like once they have your deposit, they don't want to talk to you. I won't be using Arnold Clark again.

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"Citroen Buyer"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Citroen C1 from here back in July. The car was clean and in really good condition and I have had no issues at all. the dealers have been really helpful and friendly and the car is great value for money. I would recommend this dealership.

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"Really happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience all round! I purchased a Saab from Arnold Clark in Sighthill a few months ago. The car was pristine and in really great condition. I have had no issues with it at all up to now and I am really happy with it. The dealers were really professional and able to answer any questions I had. I would highly recommend this dealership.

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"Mike7"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant, would give them a 10. salesman ken was a happy go lucky character,the kind of guy who made your day. Used Arnold Clark about 8 times before and always go back

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Dealership Information

From their Edinburgh base; Arnold Clark Sighthill are able to provide a diverse serice that covers everything you may need. Servicing, repairs, parts and accessories; you can be sure that your current car is road worthy. As well as this they stock some of the best models within the Fiat range as well as other popular brands such as Ford and Kia.

Deals in: Cars
Manufacturers: Fiat
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews4.3 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
1
Poor
0
Terrible
1

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Contact Information

Address

Arnold Clark Sighthill Motorstore
16-18 Bankhead Drive
Edinburgh
Midlothian
EH11 4EW

Get in touch

0131 549 9855
https://www.arnoldclark.com/find-a-dealer/edinburgh-sighthill-motorstore-fiat/ref/arnbd

Opening times

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Dealership Statistics

80%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Sighthill Motorstore

Company Formed: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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