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61% Recommend
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13 reviews from our car dealer reviews community
Leave a review for Arnold Clark Stafford Motorstore

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13 reviews from our car dealer reviews community

Leave a review for Arnold Clark Stafford Motorstore
Click on the stars to start your review
"AVOID!!!"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter bought her first car from Arnold Clark Stafford Motorstore, what should have been a happy time quickly became a nightmare for her, the car went into limp-mode on the way home, brought into service department where they allegedly fixed the problem, only for it to happen again a week later when she was at high speed and she almost crashed. By this time the exhaust was also blowing and a multitude of other faults. She is being messed about by them and fobbed off at every turn including lies about the condition in which the vehicle was returned. When I got fed up and decided to threaten them with Trading Standards I was spoken to rudely by a manager. Really don’t know how they can say they do all these safety checks they bleet on about. Disgusting company!

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"Great customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came to the Stafford Arnold Clark motorstore not really knowing what Car I wanted. Stuart hemming was very friendly, professional and knowledgeable from the beginning. He advised me, assisted me and made and gave me all the time and help I needed. the whole process was very stress free. Thank you stuart.

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"Amazing"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi, I just buy a from car from Arnold Clark Stafford Motorstore. I'm so happy. People who work there are very kind. Specially STUART HEMMING. - sales executive he is like angel. Nice, kind, answer to my all questions. Help me decide and make for me perfect deal. Thank You Arnold Clark Stafford.

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Stewart hemming from Arnold Clark Stafford Motorstore in response to Amazing

Hi just letting you know we had excellent service from a member of staff Stewart hemming his customer service great he was excellent with me and my partner that bought a ford focus st line which we love his customer service was amazing and the advice he gave was more than great we bought a few cars in the past from your company and I think if we were to recommend to any of our friend and come back again special if Stewart hemming was to deal with us again I be more than happy from Mr and Mrs a fishwick

"Great Car, Exceptional Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As an expectant first time mum I had been looking at replacing my 3 door Corsa with a newer and more practical 5 door car for quite some time. My original plan was to replace my car with a newer Corsa from a Vauxhall dealer. All this changed quickly however as soon as I set foot in the Arnold Clark Branch in Stafford. About a week ago, I spotted a lovely 67 reg Peugeot 208 with just 1mile on the clock online, so I decided to visit Arnold Clark and have a look at it in person. Upon my arrival my husband and I were greeted by the pleasant and extremely knowledgeable Robbie Dodd. I explained which car I was looking for and he immediately took us to it, he gave us plenty of time to check out the car without hassling us while at the same time staying nearby to answer all our questions. I loved the car straight away but wasn’t sure as I had never driven a 208 before, Robbie suggested a test drive. I took advantage of this opportunity as this really helped make up my mind about how comfortable the car was. Robbie explained to me that normally a car genius comes along on any test drives rather than the sales person, as there we no geniuses available at the time however Robbie offered to jump in himself and allowed me to drive the drive wherever I wanted however long for. Afterwards my husband and I left the store to allow ourselves some time to think and look at possible alternatives. But after test driving the 208 and the experience at Arnold Clark it soon became obvious to me this was the car I wanted. Even more so after opening an attachment sent to me by Robbie. He had sent me a personalised and detailed video review of the car we had looked at. So we decided to return later that day and managed to get a good deal of Robbie. At first the car was just above my budget, after some negotiating however we managed to reach a very acceptable agreement. The car was given a complimentary full service the next morning and just a day after I had test driven it I was driving home my shiny new 208. Before leaving the car park at Arnold Clark Robbie gave me plenty of time to inspect the car and helped me set up the Bluetooth connection to my phone. He also explained they were unable to get the film of the chrome underneath the windows, so he had had all the chrome replaced free of charge as he said he wouldn’t have felt comfortable selling us the car otherwise. The car looked absolutely stunning! Once I got home my husband noticed the ariel was missing however, so I phoned Robbie, he told me to come back up and within a few minutes I was on my way back again with the ariel fixed. I couldn’t have asked for a better car buying experience! Thank you to Robbie Dodd and all the people who looked after my new car at Arnold Clark Stafford. I am one very happy customer.

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"Shocking customer service and faulty car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Myself and my partner have never ever experienced customer service like Arnold Clarke Stafford , we were dealing with a man jo who has still not returned our phone call every time we call "he is busy” which seems like he is avoiding our phone call due to being given a faulty car within half an hour of leaving it came up coolient level , then the car would not start and now we are being told by the aa it has a break fault which is highly dangerous and we cannot drive this car - we are now being told we can not have a courtesy car in the mean time this is the worst car dealership , they don’t check the cars properly and do not help in the process !!

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+1 Found this review helpful
"Great service"
5 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Stuart sold me my car, kept me informed from signing the paperwork to collection of car! Amazing service, amazing salesman.

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"Problem solving "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to Mr Steven Mountford at Arnold Clark Stafford Motorstore for involvement in my case, if it comes to my purchased car. He is absolutely a brilliant employee, who deserves to be appreciated more. Keen to help (even if duties belong to his work colleagues), great in problem solving!

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"good"
4.8 out of 5 stars See
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Value for money
Resolving issues

Bought a kia sportage from Arnold Clark Stafford motorstore service was excellent staff friendly, very polite and helpfull car was an excellent buy would definitely use them again

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Kamila in response to good

I agree if it comes to some of them. Many thanks for Mr Steven Mountford for his involvement in my case. He is absolutely a brilliant employee, who deserves to be appreciated more. Keen to help (even if some duties belong to his work colleagues) brill in problem solving. I recommend him to all!

"Poor service- Stafford Arnold Clark "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We made a deal on a car, We trusted the dealer to give a honest opinion of the car and point out any marks or issues related to the care. We put trust into the dealer with the vehicle being from Stafford and being collected from Newcastle Arnold Clark. Upon collection of the vehicle, we noticed a few stone chips on the vehicle which should have been pointed out. Fare enough stone chips can happen at any time, but should be nice to be let known of the true vehicle condition. If this was mentioned before this may of not been a issue. The dealer was seem to move at all to offer any discount for this inconvenience. Rather cheeky the sales man tried to offer touch point to correct the marks. The salesman tried to say we checked the car through and through before it was sent and the stone chips occurred during transit. Again if this was true, this should of been pointed out. The salesman wasn't prepared to meet us in the middle of any negotiation. He wasn't to fussed to help or suggest ideas for a customer. I thought this was poor professional service. If honesty was provided from the start, there be no issue today.

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"Hollow promises"
3.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesman bragged that he would be available anytime, "I even closed a deal at I o'clock in the morning," Yet when we wanted to collect a car on Thursday evening, it was not convenient as "cars are taxed on Wednesdays". Upon completion of the sale he produced gift vouchers from his desk, and bragged that they were to be presented to customers who were waivering, the moral being to pretend to waiver to receive his "persuasions"!!!!

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Dealership Information

From Honda to Toyota; the Arnold Clark Stafford Motorstore has them all. They also have a wide range of on site services relating to your vehicle too. Servicing and repairs as well as car and van rental are available at this dealership in Stafford. You can get on and stay on the road with their specialist help at this site. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews3.8 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
1
Poor
1
Terrible
2

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Contact Information

Address

Arnold Clark Stafford Motorstore
Spitfire Close
Stafford
Staffordshire
ST16 1GX

Get in touch

01785 318900
http://www.arnoldclark.com/find-a-dealer-search/stafford-motorstore/ref/arnbi/

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Dealership Statistics

61%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
7%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Stafford Motorstore

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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