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I live in Manchester and saw a vehicle on their website, Stafford branch. £99 reserve fee payed. The following days I was promised a video that never arrived. Sales manager Matt, put the phone down when a request was made for the video a second time. Salesperson Ben promised vehicle would be ready in two days time and after travelling from Manchester to Stafford, the vehicle was offsite and would not be ready that day. Full tank of fuel offered as compensation. Complaint to Chris Hargreaves, Manager. He promised to oversee the preparation of vehicle for Friday collection and would call back with an update. Never bothered to contact. Following day, Ben stated that vehicle had a dent in door and a new door was on order and would take a week at least to arrive and fit. The above is a short version. I dealt with multiple salespersons and managers. Promises never kept, poor information and no regard to customer service. I cancelled the order. DO NOT USE ARNOLD CLARKE.
Was seen by a guy called RYAN BRASSINGTON very unprofessional in his job spoke to me and my partner with a very bad attitude wasn’t interested at all in what we wanted WILL NOT RECOMMEND
I paid a deposit for a car at Arnold Clark Stafford. I decided not to go ahead and asked for my deposit to be refunded and was told that it will take between 3 - 5 working days That was a week ago. I phoned the branch again yesterday as I did not receive the refund and was reassured by Luke that the refund is being processed and that I should get my refund within 1 - 2 days. As I did not receive my refund today I phoned the branch again. I spoke to Scott who checked with the accounts department and was told that the forms for the refund was only sent in yesterday and that I will have to wait 3-5 working days for it to go back into my bank account!!!!! This is the worst customer service that I have had from a garage. Never again will I deal with Arnold Clark! v
Poor Internet Sales, Poor Dealer Service, Poor Company. If Poor is your bag, this us the Company for you. If you want fast, competent, service from a dealer that knows what customer service is all about, be very afraid.
Our consultant Rob Buchanan has been amazing from start to finish. Kept in regular contact and helped us find an amazing car. Sent me a personal video of our car and was professional when we met him. Highly highly recommend Arnold Clarke and Rob. Many many thanks for being of great service.
dealt with dan garner in commercial stafford cant praise this chap and arnold clarks at stafford highley enough there customer service is the best ive experianced will deal with them again for sure
BOUGHT A FROM ARNOLD CLARK STAFFORD MOTORSTORE VIA THE CAR CLICK AND COLLECT, CAR CAME UP DIRTY INSIDE, ALLOY WHEELS PAINTED OVER AND DAMAGED TURNS OUT THERE OF A 2012 MODEL AND NOT 2017. HAD TO CONSTANTLY CHASE UP PASSED FROM AARON THE SALESMAN TO PAUL THEN TO CHRIS THEY ARRANGED FOR CAR TO BE REPAIRED UP IN SCOTLAND THEY HAD FOR TWO WEEKS TO TELL ME AT THE END ITS 20 INCH WHEELS THAT SHOULD BE ON CAR AND NOT 18 INCH, THE BRANCH OFFERED TO BUY CAR BACK OF ME BUT WOULD NOT CONFIRM THIS IN WRITING, THEY SENT ME A CHEQUE TO HAVE WHEELS REFURBISHED, THERE HEAD OFFICE JUST PASSED ME BACK TO STAFFORD, WILL NEVER BUY FROM ARNOLD CLARK AGAIN .MAYBE IF THEY NEVER HAD SO MANY MEETINGS AND DEALT WITH CUSTOMERS THEY MIGHT GET SOMEWHERE AS EVERY TIME I CALLED THERE WAS NO ONE AVAILABLE AS ALL IN THE MEETING !!
Bought a vw polo s and was very happy with it, was dealt with by Jamie Buchanan who had only been there for just 2 weeks what a good job you did would not hesitate in dealing with stafford motor store again very happy customer once again
Well. Please avoid Arnold Clark Stafford Motorstore. Story goes like this. Bought a car on finance in 2018 and was offered a service plan as they were 10 minutes from me. Dumb me , bought 2 years of service plan for approx £250. Upon asking about if I could use any approved garages for servicing as I would have to move (work reasons), I was assured that there are many branches within the UK, wherever I move. Now, I am in Aldershot and the closest one to me is Oldrey (101 miles away). Tried booking waiting in servicing which is 30 days after only. AS I DON'T WANT TO DRIVE 2 CARS AND COME BACK AND THEN DRIVE THE NEXT DAY TO COLLECT IT. THIS IS 400 MILES ON ONE CAR AND 200 ON OTHER. As I have not been given any other options or garages near me. This being totally unacceptable, tried getting in touch with Arnold Clark original car purchase branch requesting if I could get a refund for a service that I cannot make, well!!! have been told that this cannot happen by the sales person and the Manager. I would suggest anyone to avoid Arnold Clarks Servicing package as this is not ideal in cases when you might have to move. I would suggest Arnold Clark have a look into matter like this as I am now forced to use the servicing which I have not already used and it would make a good costumer rapport if things like this could be considered from a customer's behalf. I have recommended approx 6 of my friends about Arnold Clark but will not do it anymore because after purchase support in cases like this is not very supporting. Regards
Having found the car on the web I emailed Arnold Clark Stafford Motorstore to express an interest in the vehicle. From that moment the sales staff particularly Stuart Hemming provided me with sufficient assistance and encouragement to fly over from Northern Ireland to examine the vehicle in person and complete the sale. Nice touches like meeting me at Stafford rail station on time instilled confidence in the sales department. The vehicle was well presented and the deal went through. I have now enjoyed 3months of ownership but have experienced some problems with the back up support from the service department. On one occasion while in Glasgow I was directed by Arnold Clark Clarkston to take the vehicle to Mercedes as it was still under warranty even when Arnold Clark had put their warranty on the vehicle. A further problem arose when I attempted to book it in for a service with an Arnold Clark Mercedes dealership in Grangemouth they informed me they did not honour the service plan. During these hiccups I have been fully supported by the sales department but they have not been helped by the after sales department. I have now got the few problems sorted out and am enjoying my motoring once again. I would not let the issues I have encountered deter me from dealing with Stuart Hemming when I come to change
From Honda to Toyota; the Arnold Clark Stafford Motorstore has them all. They also have a wide range of on site services relating to your vehicle too. Servicing and repairs as well as car and van rental are available at this dealership in Stafford. You can get on and stay on the road with their specialist help at this site.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Arnold Clark Stafford Motorstore
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