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Excuse after excuse for failing to prep a car. Then they lost the car. Refused to answer emails or return phone calls from Doncaster branch. Absolutely terrible service
We purchased a VW Passat Hybrid last week, having never driven a hybrid we needed to know the basics and we were promised a video to show the different dials and what the switches meant and how the hybrid battery worked, the video never arrived even after going back and asking, also we found out from a VW garage that this car had 5 recalls on it, we told this to Arnold Clarke and they said they did not anything about the recalls, after we stamped our feet they said they would get it sorted, but one of the recalls were to do with the electric battery which meant it had to go to Soulihull, Arnold Clarke did not tell us this we found this out when we were at the VW Garage which meant it would not gave been done, also we were promised our dash cam back from our previous car, this had not happened, all they want is to meet the end of month figures, once they have your money you never existed.!
I just bought a fait 500 of you now the light for the low tyre presure light keeps comming i have had it back 3 times and it still doing it also i hsd on my dash that the car also needed a service now to me when you bye car frome a garage all this should not happen so someone there is not doing there job right time the big bosess got a grip on there staff
D Jones in response to Ok
Your a Muppet and what do you expect? Buy the car from Arnold Clarks then have it serviced at your local garage you stupid dumbass idiot.
My Experience with Arnold Clark started begining of January after having a bad experience with another dealership I found a nice Volkswagen CC on the Arnold Clark website and called the dealership (East Kilbride Arnold Clark Scotland) I am from Hull but my sales advisor Stuart Lennox said this won’t be an issue and the car will be sent to Doncaster for me to click and collect he was really helpful got me to Doncaster and had my part ex looked over and offered me exactly what I wanted for the car, we did the deal and I was happy with the service at this point infact it was excellent but as soon as I commited to the car the customer service completley dissapeared he said he would let me know when the car was prepped and ready for transport and it should be done within a few days 3-4 days passed and I called he said it was prepped however the mot had £500 in advisories he said he would look into this for me and let me know and never did until I emailed 3 days later asking for answers and he says these where done but the mot would remain with the advisories on (abit dodgey) he told me the car had been sent for transport after a further 2 days of chasing and 9 days of chasing it up and been ignored later I got InTouch with Doncaster because Stuart wasn’t giving me any answers or even getting back to me other than a blunt email here and there and Doncaster was very helpful said they don’t understand why I haven’t had an update typed reg in and said it will arrive today but no admin was in to invoice the car so I’d have to wait until Monday (this was Saturday) I said I’d need to come the following Saturday as I work untill 4:30 and live in Hull so getting there for 6 would be to tight I might not make it the reply I got was this “well you’ve come in on a low finance rate and as of 27/01/21 our rates all change so you will end up going from 4.5% APR to 8.9% APR” so they string me along for over 2 weeks don’t give me a collection day and treat me like they don’t want to do business with me and then threaten me with this? Doncaster also told me all they have to do is type my reg in for tracking my vehicle and that it had been in numerous compounds and numerous drivers taking it home over night. At this point I should of pulled out but I can honestly say if you are reading this do not purchase your new vehicle from this company look else where I had nothing but stress when spending thousands of pounds on a car and feel like I wish I never bothered In the first place I even asked the salesman Stuart Lennox if there was any fees if I just pull out the deal and he said no fees you can do that... Imagine employing a car salesman that doesn’t even try to talk someone out of pulling out of a deal and lies to customers if I was this guy’s manager he would be gone but I’m guessing the management is even more to blame than Stuart himself. What a disaster of a company Arnold Clark would be turning in his grave this place is an absolute joke shop. I’d also like to add THE 60 DAY WARRANTY IS GARBAGE AS YOU ARE COVERED BY TRADING STANDARDS FOR 6 MONTHS SO DONT LET THESE COW BOYS GET YOU WITH THAT ONE EITHER!!! Update the cars mot advisories where never done as stated by my sales advisor Stuart Lennox and this has been confirmed by a reputable garage now I’m having to pay for this! I’ve had to replace the wheels as they where wielded inside with serious damage and unsafe for use! And the swirl marks from the terrible valet and paint work is also been sorted all together I’m having to pay £1,580 because Arnold Clark are useless and won’t help customers! STAY AWAY AND LOOK OUT FOR MY NEWS PAPER ARTICLE ON THEM COMING SOON!!
Everything looks good. Everyone is very friendly. But it’s just illusion. When You buy a car they don’t care anymore about You. They sold me car with few serious defects e.g gear box, wiring problems. I was trying get some help from them but it was awful. When I gave them a call and asked about some help some lady(manager) said she’s very busy and she can’t help me. Another bloke said he doesn’t care about my problem coz guy who sold me the car is not at work today. Still waiting for respond for my mail. Avoid them if You don’t want lose You’re money.
Absolutely rubbish. Poor sales team, Poor after sales, rubbish, rubbish, rubbish.
I live in Manchester and saw a vehicle on their website, Stafford branch. £99 reserve fee payed. The following days I was promised a video that never arrived. Sales manager Matt, put the phone down when a request was made for the video a second time. Salesperson Ben promised vehicle would be ready in two days time and after travelling from Manchester to Stafford, the vehicle was offsite and would not be ready that day. Full tank of fuel offered as compensation. Complaint to Chris Hargreaves, Manager. He promised to oversee the preparation of vehicle for Friday collection and would call back with an update. Never bothered to contact. Following day, Ben stated that vehicle had a dent in door and a new door was on order and would take a week at least to arrive and fit. The above is a short version. I dealt with multiple salespersons and managers. Promises never kept, poor information and no regard to customer service. I cancelled the order. DO NOT USE ARNOLD CLARKE.
Was seen by a guy called RYAN BRASSINGTON very unprofessional in his job spoke to me and my partner with a very bad attitude wasn’t interested at all in what we wanted WILL NOT RECOMMEND
I paid a deposit for a car at Arnold Clark Stafford. I decided not to go ahead and asked for my deposit to be refunded and was told that it will take between 3 - 5 working days That was a week ago. I phoned the branch again yesterday as I did not receive the refund and was reassured by Luke that the refund is being processed and that I should get my refund within 1 - 2 days. As I did not receive my refund today I phoned the branch again. I spoke to Scott who checked with the accounts department and was told that the forms for the refund was only sent in yesterday and that I will have to wait 3-5 working days for it to go back into my bank account!!!!! This is the worst customer service that I have had from a garage. Never again will I deal with Arnold Clark! v
Poor Internet Sales, Poor Dealer Service, Poor Company. If Poor is your bag, this us the Company for you. If you want fast, competent, service from a dealer that knows what customer service is all about, be very afraid.
From Honda to Toyota; the Arnold Clark Stafford Motorstore has them all. They also have a wide range of on site services relating to your vehicle too. Servicing and repairs as well as car and van rental are available at this dealership in Stafford. You can get on and stay on the road with their specialist help at this site.
Manufacturers: Sells a variety of makes and models
Arnold Clark Stafford Motorstore
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