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4 reviews from our car dealer reviews community
Leave a review for Arnold Clark Stirling Vauxhall

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4 reviews from our car dealer reviews community

Leave a review for Arnold Clark Stirling Vauxhall
Click on the stars to start your review
"Great Customer Service from Service dept"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 2nd time I have spoken to the service dept in this branch, since buying a car (end of April this year) through another Arnold Clark. Both ladies I have spoken to Lynsey & Frances have given me great customer service, nothing was too much trouble for either of them, and all help given was with a smile. I happily recommend this Arnold Clark Vauxhall branch to anyone looking for friendly service with a smile.

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"Horrific Experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not advise my worst enemy to buy a car from this bunch of imbeciles. They're quick enough to take your money however when you have a problem (please note that is when and not if you have a problem) they are somewhat too busy to deal with it, not returning phone calls, providing lame excuses and a complete lack of ownership or customer focus. According to the branch manager, Lewis, his team look at a high volume of cars on a daily basis and are far too busy to inspect cars properly before a sale and cannot be expected to spot everything potentially wrong with a car before they sell it. Really? This is the manager's views?? He seems to think this is an acceptable excuse for any problems that arise once the car has been sold. If that's the managers views then why should you expect anything above a horrific experience when dealing with him or anyone else that works there, he's not exactly setting good foundations making excuses rather than leading by example. This is supposed to be a reputable, trustworthy company - you'd be better off buying a car blind on ebay from some dodgy criminal, you'd get a better car and have less problems trying to sort any after sale issues out. So, if you're still intending to purchase a car from Arnold Calrk Stirling Vauxhall I'd make sure you get someone knowledgable to inspect it fully before you sign any paperwork and ensure you are 200% confident there will be no issues as Arnold Clarks pride in "Treating Customers Fairly" certainly does not apply to their branch in Stirling. It's taken us a week of constant emails and phone calls to the branch and customer services before we actually got anyone to even look at the car, and even then they still managed to mess it all up with poor internal communication. Next time we'll go elsewhere as it's not worth the hassle, and I'll be telling as many people as I can. Arnold Clark - I think you need to revisit your views on customer service and treating customers fairly as the interpretation of this clearly needs clarifying in Stirling

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"Biying a new car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Arnold Clark Stirling and a very nice helpful guy called David Wilson got me the perfect car He also explained everything from the car to the finance so that I understand it. I am so happy with my car I eventually purchased a Renault Captur a terrific car with all the toys love it. I would highly recommend asking for David Wilson as he was so patient and got me exactly what I needed.

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"Aftercare wasn't great"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I had issues with my Focus from Arnold Clarke in Stirling, They took an awfully long time to get the issues fixed and I had to really persist to get them to do it. The car was in good condition when I received it and reasonably priced but I wouldn't recommend this dealership based on the aftercare.

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Dealership Information

Arnold Clark Stirling Vauxhall is an Franchise dealership that is based in Stirling. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews3.7 out of 5 stars — Rated Very Good
Excellent
2
Very Good
1
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Arnold Clark Stirling Vauxhall
117-125 Glasgow Road
Stirling
Stirlingshire
FK7 0PG

Get in touch

01786 289683
https://www.arnoldclark.com/find-a-dealer/stirling-vauxhall/ref/arnag

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Arnold Clark Stirling Vauxhall

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