I recently purchased a car for £11,000 from this garage at the end of September. Shortly after bringing it home, I noticed an oil leak. Despite the difficulty in scheduling a repair due to the unavailability of a courtesy car, the vehicle was eventually taken in for repair. I was informed it was fixed, but the issue persisted immediately after I brought it home, with oil leaking onto my freshly jet-washed drive. Attempts to resolve this through the garage proved challenging due to the same issue with courtesy cars, leading me to seek repair at a local trusted garage. The repair, worn Rocker Cover Gasket and broken Rocker Cover was necessary and should be covered under the 30-day warranty. Despite contacting the garage and providing the necessary invoice for reimbursement, I have yet to receive a response, let alone the reimbursement itself. This experience has been frustrating and disappointing, highlighting a lack of customer service and post-purchase support. I had hoped for a more straightforward and understanding process, especially considering the circumstances were clearly noted straight after purchase of the car. Regrettably, unless this matter is resolved promptly, I will have to consider further action.

I had been looking for a Porsche Macan for a few months, trying to get the specification that I wanted, I saw one very similar at Arthur Stanley Cars but initially moved on due to the distance......well after continuing my search without success I contacted Paul & Dean at Arthur Stanley Cars. What a delight to deal with, they provided all the information that I wanted and did not try to "sell" the car to me. I raised my concern about the distance involved and they dealt with this on both a professional and personal basis to put my mind at ease. The car was delivered and I am delighted that I chose to deal with the team at Arthur Stanley Cars, Dean really did a great job for me and I would have no hesitation in recommending them. This is the first time I have bought a car unseen, I was initially a little nervous but after this experience would not hesitate to do it again through Arthur Stanley Cars. Thank you very much, I have my dream car.

The wheel sheared all 5 bolt on my BMW X1 after 6 weeks of buying the car. The garage weren't interested. Rude salesmen. Currently in the process of claiming money back.

Wish i read Arthur Stanley Limited reviews before I bought a car from them. Don't make the same mistake as me. Never felt inclined to right a review till now. Car had braking issues, within a few days after purchase. I had a nationwide garage confirm this to me and advised me what needed to be done to fix it. They said the car shouldn't have been sold to me like this. When I spoke to Arthur Stanley about my issues and wanting to give the vehicle back 6 days later, they were patronising, dismissive and rude. Also was told they could supply me with the vehicles service history prior to sale but I've still not got this a week later. If you want to regret buying a car, buy it from these guys.

Very happy! Car arrived in great condition. Sales team friendly and very helpful, a pleasure to do business with. I would highly recommend.

I am a busy Mum with two children. We purchased a car from Arthur Stanley in February. The sales side was fine, Dean was friendly etc. In April the car broke own with a massive fault. We contacted Dean at Arthur Stanley who was sympathetic but offered no help. Our mechanic advised us about the Consumer Rights Act 2015, so we contacted Arthur Stanley again, now knowing our rights. We asked for it to be fixed or refund. They stopped returning calls or communicating with us. They got a solicitor who called us out of the blue with no introduction. After 2 weeks we got a letter saying we hadn't even given Arthur Stanley a chance to look at the car. (They hadn't asked to) So the next day, at a cost to ourselves, we got the car to them. Paul took my husband into a office and was verbally intimidating to him. Horrible customer service and a way to treat another person. They have now had the car 6 weeks. They don't respond to communication and we have no idea what they are doing. Its been a terrible time for us, We can't believe people would treat customers this way. We have had to send a 'Final Letter before Claim' with a deadline and they still haven't responded. So it looks like we will have to begin proceedings. A really disappointing experience of horrible customer service. I'll only ever buy from a main dealer in the future.