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Sammy was brilliant from start to finish excellent professional service. Thankyou
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Great service from Sammy at Ashridge
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Recently bought a used Mini from Ashridge Vehicles, I found the whole experience faultless. Responded to emails and calls quickly, straight with facts, no hard sell. All my options clearly explained and laid out for me to decide. High quality photographs of the vehicle on their website, when I visited to see it on the forecourt, it was exactly as expected. Chris was my main man dealing with the sale, but everyone I spoke to over the phone when he was on holiday were great and knew what was going on with the progress of my purchase. When I am next looking for a car, i'd use them again 100%.
Reviewer has confirmed their email address
Car brokedown few weeks after toke it of the dealership. It took me 3 months of constant complaints to get this dealership to accept the responsibility of repairing the car. Even the finance company got involved and had to obligate them to repair the car! After getting the car back, it didn't work as expected, with several oil leaks and performance issues. They never admit their accountability to the point that they claimed behind my back to my warranty to cover part of the expenses for the repair! Why am I writing this review almost a year later? I'm discovering more irregulaties misselling finance and insurance products that I have to fix directly with the insurance/finance company. There is no way to file a formal claim and stop them from behaving like this. Shady business with very od practices, avoid!!!
Reviewer has confirmed their email address
Luigi Iannaccone from Ashridge Vehicles Ltd in response to Awful Post-Sale Experience - AVOID!
Dear Anonymous, Im sorry to hear that you are having issues with your car, however you haven’t left your name or any clues as to who you are thus we are going to struggle to help you. However, I want to assure you that we have not had any correspondence with a finance company regarding an issue that we wouldn't be willing to resolve. We are a FCA-regulated company that protects against any irregularities. Additionally, we have well-documented policies, so I don't see how mis-selling could be an issue. If you believe there has been any wrongdoing, I suggest using the proper channels to voice your concerns and contact us directly. If there has been any mistake on our part, we would be happy to refund you, as it’s the right thing to do but leaving 1 star reviews across the board is a slight exaggeration to your concerns.
They made the whole process of buying the car painless.
Reviewer has confirmed their email address
Very friendly staff, helpful and professional especially Sammy. Good local business with great family vibe. Good communication, explanation, efficient and accommodating process. I would recommend using them if you like the car.
Reviewer has confirmed their email address
Travelled from Wales, stunning car and great service from whole team! Well worth the journey.
Reviewer has confirmed their email address
They have no interest in doing business over the internet. You have to go to their showroomn if you want to buy a car. Ridiculous in this day and age. They will soon fail as a business.
James from Ashridge Vehicles Ltd in response to They need to move with the times
Dear David, we're sorry we couldn't accommodate your wishes of a purchase without seeing the car in person. The vast majority of people do however prefer to see and test a car before they buy, these are the customers we sell too. You may want to try CAZOO? Without buying a car or even visiting us, i'm not sure how you can rate us 1 star for cleanliness or after sales service though?
Rude, unhelpful company to deal with. Would not recommend.
James from Ashridge Vehicles Ltd in response to Rude staff
Dear Julie, sorry to hear you were not happy with the service we provided to you. We can't recall meeting you but our apologies if things didn't go how they should have. Regards, James
All car seem OK, they take your money and that's it.. after your drive away your on your own, when you have a small problem they are gone.. after sales are non contactable... Please please save your hard earned money by going somewhere else
Reviewer has confirmed their email address
James from Ashridge Vehicles Ltd in response to Avoid like the plague
Dear Mark, sorry to hear you had some after sales issues that you felt didn't get resolved to your satisfaction. All our cars are thourghly prperared under the RAC's used car program and are sold with a 5 star RAC Warranty included. Im not quite sure that us being uncontactable is quite true though, but i'm sorry if we or the RAC couldn't resolve your issue. Regards, James
Ashridge Vehicles Ltd is an Independent dealership that is based in Berkhamsted. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Ashridge Vehicles Ltd
Fourways Corner
Berkhamsted
HP4 1QP
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