ASL Car Sales Surrey reviews, Woking
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5 reviews from our car dealer reviews community

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"granted"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mazda 5 2.0L Diesel MPV from ASL last April under Noel Quail's recommendation, after telling him we needed a big family car for local (school) runs and the very occasional long haul trip from SE England to Scotland or Wales, to visit family. Only 1 key supplied with the car on delivery. Maiden voyage to Wales and the DPF light came on almost immediately. Knackered suspension bushes, causing metal-on-metal creaking. Severe wheel balance issues (horrendous steering wheel wobble at speed), nail in a tyre, and missing sat nav and cruise control as they'd explicitly advertised. Later on: flashing DPF (return to Mazda) light came on permanently, despite the long Wales run. While waiting to take it back we did more digging and discovered the DPF setup in these earlier DPF Mazdas are notoriously bad for regular short journey use, with related, wider industry DPF problems well-spread in the media. Shocked at all the issues after being assured it had just had a 'full, multi-point safety check', service and MOT, and after they'd delayed a few days, and about a week following purchase, we returned it and asked for a refund. So, instead of refunding, as is clearly our right for their various breaches of contract, ASL decided, without our permission, that they'd repair some of the issues we'd reported instead of refunding, and that would be the end of it. The car's been with them ever since as it will never match the advertised spec and give us no end of expense with DPF related problems and extra servicing, possibly lessened by doubling our mileage with pointless long trips up and down the hopefully non-congested motorway for no other reason. And… they've tried to coax us to re-accepting the car, partly by putting it in storage and saying we owe them £18/day + VAT. That was almost a year ago now. I'll let you guess the maths… ASL throw Checkatrade at you from start to finish… I've clearly lost any faith there now too. I really am a reasonable guy, who's simply looking out for safety and fair finances for my family. We've also since, discovered a number of other locals that claim to have suffered at their hands too. If it's unreasonable to be able to promptly return and get your money back on something you buy which is unsafe, unsuitable and doesn't match the description then we don't know where we got the law so wrong. It's been our experience that ASL don't care for the law one bit, even when it's spelled out to them. As ASL have offered no other option and appear to have no ADR process, or be registered with any common industry regulatory bodies (e.g. Motorcodes) like most reputable traders, we've been forced to seek legal advice and are now on the Small Claims track, awaiting a court hearing.

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"Excellent service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a used car from ASL Car Sales in Surrey back in the early parts of 2015. Firstly I am happy with what I would describe as excellent service and to be honest happy with everything during my purchase.

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"Mitsub"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No further comment except I have recommended and rated 4 stars from my experience with this dealership

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"Review for ASL Car Sales"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything great and worked out well, couple of niggly things since that I noticed. Overall happy with it. Slight issues that fell under wear and tear that needed sorting, cant blame them. We all love the car. They picked me up from the train station. Looks great value for money, cheapest i could find. I would still recommend

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"Francis"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quality and Excellent car from ASL Care Sales Surrey .Good Customer service and very helpful in securing a dream car.Always answered queries and eager to help even after purchase .Very satisfied with the service I received and has even made friends with them.Highly recommended dealer.

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Dealership Information

If you live in Chobham, Ascot, Woking or Windsor and you are looking for a used car at a great price then ASL Car Sales Surrey can help. Not only do they have quality makes such as Volkswagen, Mazda and Honda in their stocklist but they also have an onsite MOT and service centre which carries out oil changes, interim and full services and a range of repairs. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
5 reviews4 out of 5 stars — Rated Very Good
Excellent
3
Very Good
1
Average
0
Poor
1
Terrible
0

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Contact Information

Address

ASL Car Sales Surrey
Bagshot Road
Chobham
Woking
Surrey
GU24 8BS

Get in touch

01276 858994
http://www.aslcarsalessurrey.co.uk

Opening times

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Dealership Statistics

80%
Would recommend this dealer to family and friends
80%
Thought the dealer was knowledgeable and helpful
80%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About ASL Car Sales Surrey

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Dealer Group: XXXXXXXXXX
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