Car Dealer Reviews is an
official partner of Auto Trader
This is a warning to anyone thinking of buying a car from these guys...dont you will regret it! I had a very bad experience with them and would not recommend buying from here.
Amo from ASM Automotive in response to B Webster
I have looked at my records and we have no B Webster as a previous customer ?? Think this maybe a malicious message!!! Please ring me direct on 01527 67708
I bought a BMW Z3 M Coupe from this dealer. Not only did i find him to have lot of knowledge of these cars. He spent alot of time letting me go through the car & history in detail with him. After my purchase of the car i took it back to his mechanic for servicing etc. He even re-sold the car for me a couple of years later. top marks for customer service & after sales to this chap. i have bought 2 cars of him since & still get the same good service.
Purchased vehicle which appeared in good condition at point of sale, faults became apparent during drive home when the dash lit up like a Christmas tree. Vehicle riddled with electronic faults, defective brake system, defective gearbox. Repair under warranty was unsuccessful and vehicle came back with same faults, got a refund and was charged £250 for the privilege of returning a defective car which he expected me to drive for 90 miles with brake warning lights on display. Car also had 1800 miles more on odo than advertised and looking at history had clearly been off road for much longer than he said. Wouldn't buy a pushbike from this guy.
Unknown from ASM Automotive in response to Zweistein
The particular customer did have an issue with his vehicle once he got home. Although it was on a Saturday evening I still responded straight away. Although we don't offer a pick up or delivery service, we did picked up his car within 2 working days and dropped it back 48 hrs later. However, within a day of delivering it back the car got the same issue and then the following Monday we offered him a full refund on the basis he drops the car back. The car was fine to drive (however it should have been driven on restricted performance) but the customer refused to and from the start was being difficult. After then having to speak to his wife (which by the way was the voice of reason and was a joy to deal with) they agreed to drop the car back but then due to us wanting the car back asap and the fact that it was getting the difficult for them to drop it back we both agreed to send a 3rd party recovery company to pick the car up thus saving then the trip and getting us the car back so to refund them (minus the recovery charge). What this customer has failed to mention is anything about our response time and the fact we picked up the vehicle and offered a refund fairly promptly. Even when I spoke to the customer at the time he did praise our customer service but was frustrated with the reoccurring fault (understandably). I think also complaining about mileage advertised incorrect by 1,800 miles on a high mileage car is a little harsh and we don't always get it right!!! I couldn't have been any fairer and am sorry that this customer felt like they had such a bad experience.
Car not cleaned and ready for appointment, After sales is non existant. Just rude and not bothered at all.
Still awaiting paperwork from ASM Redditch, have no idea when this will come and have given chasing them up on this. They did fix my car, just the communication was poor and should be looked into. Just my advice for ASM if you want to improve and have more people recommend you and return.
Reviewer has confirmed their email address
Unknown from ASM Automotive in response to Anon
The paperwork mentioned in this review is submitted to DVLA Swansea, who at the time was closing all there offices so delays were caused. So we was all at the mercy of them in this scenario unfortunately. I had a lot of issues with documents not being processed promptly, however this was out of our hands. Apologies if that wasn't relayed coherently.
If you are looking for a used, prestige or performance car in Worcestershire then ASM Automotive is the place to go. With a wealth of experience selling these high end cars and some of the most famous makes in stock they can ensure that you drive away in your next Aston Martin, Ferrari or Hummer.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 2 |
ASM Automotive
Church Hill
Beoley
Redditch
Worcestershire
B98 9AR
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
Are you the business owner?
Find out about improving your rating by Clicking here
There aren't currently any photos for ASM Automotive, help complete this page by uploading your own.
What photos are right?
Battens Drive, Redditch, B98 0LJ
Farmoor Lane, Redditch, B98 0SD
Battens Drive, Redditch, B98 0LJ
Arthur Street, Redditch, B98 8LQ
Lakeside Industrial Estate New Meadow Road, Redditch, B98 8YW
Alcester Road, Redditch, B98 9DS
Bransons Cross Alcester Road, Redditch, B98 9DS
Alcester Road, Redditch, B98 9DS
359 Birmingham Road, Redditch, B97 6RH
Birmingham Road, Redditch, B97 6RH
Are we missing anything?
You can help complete this section by emailing us any additional details.
Owning your dealership's page is an opportunity for your dealership to sell a service that is currently not available anywhere else. We're not just reviews, we get results.
We know how to speak to your customers and give them a second to none personal service, one they would appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
We thank customers first hand for leaving reviews or in some instances try to resolve any issues.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want to hear more about your dealership's page?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
A title about how the benefits roll out
This is what we do next:
Register you interest above by adding your email address
Start collecting all of our requested information from your customers and make them aware they will receive a call.
See your excellent service offered broadcast on CDR in front of your future customers.
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Get Car Finance
