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I bought a car from here in February. The customer service was very good at the start and the car was clean and in good condition when I collected it. The car was pretty expensive and I have had some issues - some of which have been a bit of a hassle to be resolved but I do really like the car.
Reviewer has confirmed their email address
I purchased a brand new car from Peter Battlet at Aston Vauxhall and he promised me the world. He even deliberately wrote down lower prices for instalment. Once the deal was done he did not honour any of the promises, please people do not trust them, get everything in writing.
James Jeal from Aston Vauxhall Ltd in response to Terrible aftercare
We're sorry you had this experience with us, it is not our intention. Could you drop me a quick email with your name and registration? We'll investigate this matter with urgency.
Poor customer service, I had to do a lot of waiting around and the car was not as described. It had a few issues that the dealers have not resolved and I wouldn't recommend or use this garage again. They were very dishonest too.
Reviewer has confirmed their email address
Scratches and dents they said the would fix were not done when i went to collect the car. They just said they had done their best but they had not been touched if you want my opinion.
Aston Vauxhall in Melton Mowbray were very good before the sale. They fitted a tow bar which is not fit for purpose, and three weeks and this problem is still not resolved. I have been given the run around on telephone, but no progress has been made.
Very helpful and not pushy at all, nothing was too much trouble, gave me a good trade in price for a non runner. Definitely recommend them.
Very customer focused in the service team. Keep up the excellent work.
This dealer gave me a good trade in on my old car and my new car was exactly what I wanted. The sales person was very helpful and there was no hard sell.
I found that buying car from Aston or from Internet didn't make any difference as the car I have purchased had problems from the day of purchase; couple of them were addressed on the week of purchased; but dismissed as no problems. Later in 20 Days time I have taken appointment to get it checked again when the windscreen wipers stopped working and was told that I have completed the 3000 miles so the car is out of the warranty. I would never recommend this dealer to any friends.
When you are looking for a new or used Vauxhall across Leicestershire; Aston Vauxhall as they are known locally have a wide variety of cars for you to choose from. Not only are they specialists in stocking new and used Vauxhall cars and vans but they also have other makes and models on site too. As well as great choice in cars from their dealership in Melton Mowbray, they also have on site MOT and servicing available for your vehicle.
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Deals in: Cars, Vans
Aston Vauxhall Ltd
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