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I have just purchased a Grandland X from Astons Vauxhall and have to say the customer service is very good even when done by phone or email. The car was delivered to me in Milton Keynes along with a pork pie, who could ask for more.
We went to view the used cars and particularly an automatic. I’d initially spoken with Aston’s in the morning and said we would be along later that morning. On arrival we asked to speak with the lady concerned but we waited for a while and since no one came I suggested going our to look at the cars. The receptionist told me that another salesperson could help and we did expect him to accompany us to show us where the automatics were. He just said “go and look and come back to me if there’s one your interested in”. Bearing in mind we were the only customers in at the time thought it a bit odd. However, out we went to search and couldn’t see a single automatic. We couldn’t go back in the same way so I indicated to the salesman that we couldn’t see one...he didn’t offer to come out so we left. Very disappointed as you would expect a more professional service at a dealership. )
I've just purchased a brand new Mokka X Griffin Plus from Aston Vauxhall .I dealt with Katie Hill who was excellent , I have never had such an easy expereance of buying a new car before .The car was delivered by a low loader and the driver Andy who was excellent .I would thoroughly recommend Aston Vauxhall to anyone who wants to purchase a new car.
I bought a car from here in February. The customer service was very good at the start and the car was clean and in good condition when I collected it. The car was pretty expensive and I have had some issues - some of which have been a bit of a hassle to be resolved but I do really like the car.
I purchased a brand new car from Peter Battlet at Aston Vauxhall and he promised me the world. He even deliberately wrote down lower prices for instalment. Once the deal was done he did not honour any of the promises, please people do not trust them, get everything in writing.
James Jeal from Aston Vauxhall Ltd in response to Terrible aftercare
We're sorry you had this experience with us, it is not our intention. Could you drop me a quick email with your name and registration? We'll investigate this matter with urgency.
Poor customer service, I had to do a lot of waiting around and the car was not as described. It had a few issues that the dealers have not resolved and I wouldn't recommend or use this garage again. They were very dishonest too.
Scratches and dents they said the would fix were not done when i went to collect the car. They just said they had done their best but they had not been touched if you want my opinion.
Aston Vauxhall in Melton Mowbray were very good before the sale. They fitted a tow bar which is not fit for purpose, and three weeks and this problem is still not resolved. I have been given the run around on telephone, but no progress has been made.
Very helpful and not pushy at all, nothing was too much trouble, gave me a good trade in price for a non runner. Definitely recommend them.
Very customer focused in the service team. Keep up the excellent work.
When you are looking for a new or used Vauxhall across Leicestershire; Aston Vauxhall as they are known locally have a wide variety of cars for you to choose from. Not only are they specialists in stocking new and used Vauxhall cars and vans but they also have other makes and models on site too. As well as great choice in cars from their dealership in Melton Mowbray, they also have on site MOT and servicing available for your vehicle.
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Deals in: Cars, Vans
Aston Vauxhall Ltd
The Vauxhall Centre 39 Beler Way
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