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31 reviews from our car dealer reviews community
Leave a review for Auto Pavilion

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31 reviews from our car dealer reviews community

Leave a review for Auto Pavilion
Click on the stars to start your review
"New car "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish. I recommend

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"Everything was a lie"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BEWARE! BEWARE! BEWARE! DON'T BUY FROM THIS DEALER. These people are dishonest. There hid so many things from me. One of them was hidden admin fee. First time ever I saw two admin fee admin fee 1 and admin fee 2 of £199 and £149 respectively. I was advised that there will be warranty for 1 year. I have requested them so many times but they are not providing any written document to prove warranty. This dealer's after sale is by far the worst I have ever experienced. They don't pick up the phone. If you go through to one of them after many attempts, They are not willing to solve any problem. If you need peace of mind, don't buy from this dealer. There are many other things but not much space otherwise I would have written everything

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"Amazing! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Such good service at Auto Pavilion, cannot believe how quick and easy it was to get my car. Chris was very polite and vigilant as well as The car being perfect!

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"Know your consumer rights"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE MAKE SURE YOU KNOW YOUR CONSUMER RIGHTS BEFORE DEALING WITH THIS GARAGE!!!! This is the first review I have ever written about a business but my experience was so bad that if only one person reads this and doesn't by a vehicle from these people it will be worth it. This review is not about the car that I brought as everyone is aware when you buy a second hand car things can go wrong. This review is based on the service before during and certainly after I brought the car. The worst customer service I have ever experienced was not once spoken to politely the director of the business is a Mr Banwo I have written is name here as he pretends not to be the director there are only a small number of employees but he likes to make the business seem like a bigger operation. I had to unfortunately use the consumer rights act 2016 to return my vehicle I would highly recommend that anybody who deals with this garage makes themselves fully aware of their rights. They held on to my money for over two weeks shouted at me and tried to threaten me. I have written a letter to the FCA and trading standards about the practices this business use and I hope that others take head of my warnings and go to a friendly and reliable dealer when thinking of purchasing a used car.

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"Absolutely awful"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from their other dealership in Cromwell street..I had the car 24hrs before the engine management light came on and that the front seat is broken they said they would order the part..weeks later still nothing from them..every time I've called them it goes through to answer phone..I have now gone to trading standards..do not ever buy from them..wouldn't even rate them one star.

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"Vauxhall insidier"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car from Auto Pavilion. it's a beautiful family car it was so clean and in excellent condition really happy with the service. Michael Beveridge.

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"Very happy A++++"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would recommend Auto Pavillion. I was very happy with the service I received. The guys that attended to me were extremely friendly and accommodating. The clearly and carefully walked me through each step along the way and made the process very smooth.

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"No Major Issues"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am pleased with my Honda Civic from Auto Pavilion. I have had no problems with the car or the process with Auto Pavilion and the car was a really fair price. I would recommend this dealership, the customer service was pretty good.

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"Unprofessional "
1 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

Tried buying a car over the phone, spent all of Friday afternoon dealing with the finance company, rang last thing Friday to secure to car only to not get my call returned. I called them back on the Saturday only to be told they had sold the car that morning. Completely unprofessional. Car has since been re advertised only to be told, when ringing from a different number, that the car is going to be scrapped. Auto Pavillion are a time wasting. joke of a company, avoid.

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+1 Found this review helpful
"Outrageous service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not even one star but i had to put for review. I would recommend everyone thinking of going here read this to the end. I bought a car from these people in October 2016 for £3500 cash + 200 more for extended warranty and after a couple of days the automatic gear box warning light kept coming on and went into 'safe' mode. I called Auto Pavilion up and they said i could take the car back, which i did on November 4th.........( i went on holiday for 10 days) so far so good. I left it a couple of weeks and had heard nothing from them so i gave them a call and they told me my car was with a Peugeot specialist and they was looking for the problem. After being fobbed off a couple of times i decided i should start putting everything in writing which i did on December 13th. I emailed them on the 3rd January 2017 and they told me the garage where my car was at were on holiday until the 6th! I wrote to the AA (as it is AA approved) and complained to them. They told Auto Pavilion they would strip them of their AA status if they didn't resolve it. I finally got my car back on January 20th and just to rub salt in the wounds, one last parting shot, they had stolen at least £40 worth of petrol so much so that i put £30 worth of petrol in the car and it only just hit 1/4 on the gauge. AVOID LIKE THE PLAGUE!. Don't say you haven't been warned!! As a side note, the repair cost them £650 and was half a days work!

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Dealership Information

Auto Pavilion is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
31 reviews3.5 out of 5 stars — Rated Very Good
Excellent
17
Very Good
2
Average
2
Poor
4
Terrible
6

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Contact Information

Address

Auto Pavilion
The Stampings Blue Ribbon Park
Coventry
West Midlands
CV6 5RE

Get in touch

http://www.autopavilion.co.uk

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Dealership Statistics

54%
Would recommend this dealer to family and friends
64%
Thought the dealer was knowledgeable and helpful
56%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Auto Pavilion

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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