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36 reviews from our car dealer reviews community
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36 reviews from our car dealer reviews community

Leave a review for Auto Pavilion
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"Quick and great service "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fill out online got a call from Chris who sorted out my car was on my drive by 9 the same day pleased with the car and service

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+0 Found this review helpful
"Car"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got a call this morning and by 2 pm had my car on the drive very good service

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"Rubbish service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So being in a desperate situation and needing a car asap.... autopavillion found us a car and finance Massive mistake. The vehicle was unavailable to view, but lots of photos sent via whats app. Photo's that were clearly not of the vehicle we were getting. The vehicle was delivered in the dark with warning lights and a slow puncture. On inspection of the vehicle in the morning it was damaged internally, seats ripped and dog hair from the roof to the floor. It was disgusting. Dog hair blows out of the heating vents and every hole is full of hair. The car has been valeted at cost to us and still vile. Having allergies and small children...We were not happy. he was most unhelpful, uncontactable and only communicated via what's app. He was not willing to swap or return the vehicle. They did eventually contribute to a replacement tyre, however we are left with a vehicle we can not use as a family, that stinks of dog, is full of dog hair and damage and has suspension and fuel issues. We are now seeking legal advice. we are now on our second complaint to the finance company...... Avoid these people regardless of how desperate you are.....

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"RECOMMEND"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the first phone call I couidnt of asked for better service chris did everything for me t get me finance even tho in the back of mind didn't think it wouid happen.with in a couple of hours I was being told u will have a car tonight 8pm as promised the car was on my drive.i wouid highly recommend anybody u won't b disappointed thanx once again chris and team

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"Great service "
4.5 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Paige and Chris went out of there way to sort out getting the car I wanted very pleased with the service :)

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"New car "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish. I recommend

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"Everything was a lie"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BEWARE! BEWARE! BEWARE! DON'T BUY FROM THIS DEALER. These people are dishonest. There hid so many things from me. One of them was hidden admin fee. First time ever I saw two admin fee admin fee 1 and admin fee 2 of £199 and £149 respectively. I was advised that there will be warranty for 1 year. I have requested them so many times but they are not providing any written document to prove warranty. This dealer's after sale is by far the worst I have ever experienced. They don't pick up the phone. If you go through to one of them after many attempts, They are not willing to solve any problem. If you need peace of mind, don't buy from this dealer. There are many other things but not much space otherwise I would have written everything

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"Amazing! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Such good service at Auto Pavilion, cannot believe how quick and easy it was to get my car. Chris was very polite and vigilant as well as The car being perfect!

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"Know your consumer rights"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE MAKE SURE YOU KNOW YOUR CONSUMER RIGHTS BEFORE DEALING WITH THIS GARAGE!!!! This is the first review I have ever written about a business but my experience was so bad that if only one person reads this and doesn't by a vehicle from these people it will be worth it. This review is not about the car that I brought as everyone is aware when you buy a second hand car things can go wrong. This review is based on the service before during and certainly after I brought the car. The worst customer service I have ever experienced was not once spoken to politely the director of the business is a Mr Banwo I have written is name here as he pretends not to be the director there are only a small number of employees but he likes to make the business seem like a bigger operation. I had to unfortunately use the consumer rights act 2016 to return my vehicle I would highly recommend that anybody who deals with this garage makes themselves fully aware of their rights. They held on to my money for over two weeks shouted at me and tried to threaten me. I have written a letter to the FCA and trading standards about the practices this business use and I hope that others take head of my warnings and go to a friendly and reliable dealer when thinking of purchasing a used car.

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"Absolutely awful"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from their other dealership in Cromwell street..I had the car 24hrs before the engine management light came on and that the front seat is broken they said they would order the part..weeks later still nothing from them..every time I've called them it goes through to answer phone..I have now gone to trading standards..do not ever buy from them..wouldn't even rate them one star.

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Dealership Information

Auto Pavilion is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
36 reviews3.6 out of 5 stars — Rated Very Good
Excellent
20
Very Good
3
Average
2
Poor
4
Terrible
7

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Contact Information

Address

Auto Pavilion
The Stampings Blue Ribbon Park
Coventry
West Midlands
CV6 5RE

Get in touch

http://www.autopavilion.co.uk

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Dealership Statistics

58%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
58%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Auto Pavilion

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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