My advice is go elsewhere & under no circumstances purchase an extended used car warranty. I was left with a car off road because of failure to order parts when the said they had, which compromised the car passing it’s MOT. They had 4 months notice to get the part, didn’t communicate back to me with any updates & I was then told that I would have to source the part myself by Sharon on the service desk who is rude & unhelpful at every given opportunity. Having seen other similar reviews I decided to take this to small claims court not because I expected to be financially compensated (as terms & conditions of the warranty mean you have no claim against AutoVillage but only against the third party warranty provider) but because after what Mr Boyce boasts as over 40 years of working in the motor industry I believe he needed a short, sharp reminder that the ongoing customer service Auto Village currently provide leaves little to be desired. Maybe after all these years he should be perhaps striving for better than 100% unhappy customer reviews & being rated no 21 out of 21 car dealerships in Cheltenham. Please do better Mr Boyce.

My experience with Autovillage Cheltenham started off very well. I saw a car I liked, ticked most of my boxes. Chatted with Mac over the phone, seemed a really pleasant chap. I popped in and drove the car, it was all good. Mac was very accommodating, kept stating how nice it was to deal with nice people, blah blah blah. I phoned in later and gave a deposit of £250 on the car. However something was niggling me about the whole thing so I decided to withdraw from the sale. I emailed Mac and also sent a message via Facebook to the owner Paul Boyce. Explained my situation and apologised for cancelling the sale. I can only assume that to Autovillage I am now not one of the nice people Mac referred to as they have blanked me ever since. No response to emails whatsoever. Regardless of Mac’s speech about how good the business is and how they deal with people who own acres of land, as a business you have only reinforced the numerous poor reviews you have obtained. Whilst I understand I pulled out of the sale I had nothing stating the refund was not refundable? As I made the payment over the phone I assumed distance selling would be in place? Regardless of what I thought and what their policy is their total lack of respect and ignorance only support their poor customer relations but support all the negative reviews they receive. In a nutshell I wouldn’t ever use them again, I certainly would not recommend them. I would advise potential customers to read all the reviews about Autovillage Cheltenham before getting involved with them.

AutoVillage Cheltenham are so nice when buying from them but afterwards very poor customer service, parts that were needed from the start were never ordered, had to keep hassling them for updates, customer service disgraceful, wanted to return the car, offered a “service” instead We had to go through CAB, eventually returned the car after 10 months of arguing. Will never ever buy from Autovillage again. Buy at your own peril! AVOID!

I have purchased my 4th car from Autovillage in Cheltenham and yet again I'm a very happy customer. Any issues are resolved with urgency. Nothing is too much for these guys. Any car desired give them a call they have even recommended garages that have what I was previously looking for! No car salesman would usually do such a thing! Instead I waited and they got the the ML Mercedes I have been searching for. Thanks again! If you want no pressure and genuine help/ knowledge they have what you need.