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196 reviews from our car dealer reviews community
Leave a review for Autopark UK
Leave a review

196 reviews from our car dealer reviews community

Leave a review for Autopark UK
Leave a review
"Ouick Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrived from Norwich at 12-00 and after signing paperwork out of the office by 12-15. Great service polite eager to help. The one downside was i got into the van drove off and discovered i had no Fuel and not knowing the area started to panic. I did make it to a fuel station but it was close, not good for the engine. This has taught me a lesson to check in future and yes i would buy another van from them. Great service from Autopark UK and they kept me informed all the way until van was ready for collection.

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"Car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They were really helpful. I’m very happy with the help we got from everyone at autopark uk

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"3rd vehicle purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have now purchased 3 different vehicles from Autopark UK and they've been great every time. Very helpful and friendly staff. Demi went the extra mile to ensure I was happy with the vehicle. Would recommend these guys to friends and family, I will be back again.

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"Nissan quasqui x2"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’d be very careful if you are thinking of buying a car from Autopark UK I got sold a car which had a fault with the turbo took it to the garage 5 times to which I have proof still from over a year ago they weren’t interested all they said was call black star I turned up one day and Demi who sold me the car disappeard I had to stop paying for the car for it to stop the nightmare and the manager Jim was no help I left the car at the dealership and he threatened to charge me £1.50 a day storage fee a year later and I still have phone calls for outstanding finance for a car tht shouldn’t have been sold to say I’d never go again be warned if anyone else has had problems email me robbie5307@hotmail.com And they have blocked me from leaving a review on there main site to which I’ll find a way round so I can warn others x

jim from Autopark UK in response to Nissan quasqui x2

Your bought your vehicle on finance, you did not honour your committment to the finance company and therefore they repossesssed your vehicle almost a year ago, as you ignored all communications (evidence available) you left the finance company with no alternative but to repossess and obviously pusue their shortfall. The vehicle was put in storage as to your lack of response and the charge notified to you, the finance company were good enough to pay this. The vehicle in question, your quashqai, was road tested for several hundred miles by two qualified persons and in both cases it showed it in full working order with no faults, you declined an offer to accompany one of those persons on an extensive road test which would have proven to you that the vehicle was without fault, if you no longer wanted the vehicle then we would have helped you to come to a satisfactory solution with the finance company. This review you have put on is defamatory (regardless of what your school solicitor may say) and therefore illegal, we are instructing legal action against you with a claim for damages of £300 per day + costs from today (any damages we are awarded will be donated to a registered charity), legal documents will be served to you Robert Sands at 17 Mailing Walk. You have my contact details if you wish to civilly discuss the matter further. Regards Jim

"Highly recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service, extremely helpful, friendly and professional. Can’t recommend Autopark UK enough.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service. Autopark went out of their way to help. Very friendly staff.

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"Part exchange beware or avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Part exchanged a car with Autopark UK 3 days ago and they offered me a poor price for my car but that's not my issue when coming to collect the new car they gave me it had a warning light on the dashboard for low tyre pressure and i didn't realise what it was until i was at the garage and noticed the tyre was looking flat and had a yellow crayon circle with a arrow pointing to the tread on the tyre which made me think it must of had a puncture and at some point so i put air in it and thought nothing of it until i got home and felt around the tyre to find a nail in the tyre where the yellow marking was now it got me thinking they gave me the car with 12 months mot and zero advisories so surely that should of been noticed in a mot and failed but more to the point my locking wheel nut wasn't where it was supposed to be it was in passenger side door which makes me think they knew about the nail in the tyre which then took the wheel off replaced it with a different wheel from another car off the forecourt to get through the mot and swapped it back as they didn't want to pay to fix it or replace it they clearly don't care about customers and just profits cars poorly prepped and don't undergo any inspection at what ever price there cars are and my arm rest was broken and bodged with silicone to hold in place

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JIM from Autopark UK in response to Part exchange beware or avoid

Hi Christopher, thank you for this information, I will look into this and come back to you in due course, in the meantime please accept my apologies, regards Jim

JIM from Autopark UK in response to Part exchange beware or avoid

Hi Christopher, we took your part exchange, a BMW 318D M sport with 123,048 miles on it with a rattly timing chain & a juddery clutch, we allowed you £2,500 ( a good price NOT a poor price) for it to help you out even though you were untruthful to us about the service history and mileage at time of valuation, we did not force you to part exchange your car, the car is still with us and we are more than happy for you to have it back for the price we allowed you ie £2,500. With regard to your next point I can't understand that when collecting the vehicle it had a tyre pressure warning light on why you didn't bring it to the attention of any of our staff who would have then acted to remedy the situation? Regarding the yellow marking can you please send me evidence of this, the assumption you make regarding the locking wheel nut is totally incorrect, we have inspection records for every retail vehicle we sell and we're quite happy for you to see the ones for the Nissan Juke you purchased. It is puzzling that you did not contact us directly but chose to place things in the public domain. I have tried to contact you without success to discuss your comments (which are defamatory and can be subject to litigation) to come to a mutual resolution to draw a line under this matter, please call me, Jim on 07944538618 (afternoons, with held numbers not answered), thank you.

Christopher Newton in response to Part exchange beware or avoid

Hi jim sorry for the late reply and thanks for getting in touch prior to our conversation today and the problems are to be resolved im a happy customer and you deserve more credit than i gave you

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"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service. And great prices. Autopark UK were faultless.

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"great level of service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

cant recommend enough dont listen to the bad press on this review site. having been looking for the right car for a while and visited many a dealership, autopark were superb especially sales exec Niall Simpson he made the whole process smooth and enjoyable. having been In around cars for most of my life I new I found a gem in Simpson. if you want some one you can trust and give the best advice for you and not for their own pockets go and see Simpson

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"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Effortless purchase, very friendly staff. Overall good experience at Autopark UK

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Dealership Information

Whether you're purchasing a car for the very first time, or looking to upgrade, here at Autopark UK we really do have something for everyone. Not only do we have a great choice, but we also sell our vehicles well below market value, we can afford to do this because we buy in volume and we sell in volume working on smaller margins so you, our valued customer get better value for your money. Our vehicles are hand-picked for quality and value by our experienced buying team. On arrival, our vehicles undergo document verification and go through various inspection processes before going on sale. Before we sign a car off, our benchmark is . . .if it's not good enough for our family then it's not good enough for yours.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
196 reviews4.6 out of 5 stars — Rated Excellent
Excellent
174
Very Good
8
Average
2
Poor
2
Terrible
10

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  • Contact Information

    Address

    Autopark UK
    The Car Showroom St Johns Road
    Meadowfield Industrial Estate
    Durham
    County Durham
    DH7 8XL

    Get in touch

    0191 3780091
    https://www.autoparkuk.co.uk/

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    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Autopark UK

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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