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Unpleasant experience buying with a pointless warranty they avoid adhering to.
Car advertised with FSH - that amounted to 1 print out - they promised to get a service book and get it stamped, nothing has ever arrived and I've given up asking. They also removed all of the rubber mats from the car prior to my collection presumably to place in another car. The propshaft requires total replacement after just 3000 miles at a cost of £400 and they're refusing to help or even acknowledge my request for help. It couldn't have been checked as part of their 'safety check' as the bearing has clearly been defective for quite some time. The 'lifetime' warranty isn't worth anything - it only covers a part of the propshaft that never fails! I have now had to resort to suing them in the County Court in order that I can actually use the car as it is currently unroadworthy. They ignore polite and reasonable correspondence. The aircon wasn't working during the test drive so they promised to investigate. i insisted that they properly check the system for leaks rather than just a quick re-gas. What did they do? Just a quick re-gas and sure enough, it failed again within 6 weeks meaning a 40 mile round trip back. They did eventually get it sorted but they were very slow to respond and I really had to force the issue. During the repair they damaged the brake line (which was badly corroded) and sent me away with a leaking braking system. Again, they got it sorted but I really had to give them little choice. Their cars are prepared well and the sales service is average/OK - they need to invest quite a bit more time and effort in aftersales as I can see from reviews that I'm not the first to be incredibly disappointed by their approach to aftersales care. After a relatively positive experience, I'm left feeling disappointed by their attitude.
Good experience all round at Autoroute Car Centre. Would like to add am not associated in any way or form. Purchased a Range Rover Sport from these people. Had a few minor issues that were dealt with promptly. Personable and professional and deserve this rating. Thank You.
Bought a golf from the Autoroute Car Centre and have had nothing but oil leak issues from day one .paid extra for lifetime warranty not worth the paper it is written on and to be told seals arent covered .have had to have all brake pads and discs replaced after a 1000 miles of it being mot'd with no advisories.
I purchased a BMW 320i on finance from Autoroute Car Centre. Within the first week the EML light came on. I went back and fourth to the dealer at my own cost, which i was not compensated for. I then attended and spent a full day off at the dealers as they were supposedly going to attain the part to fix the vehicle and resolve the issue. On that day i attended the dealer at 11:30 and did not leave till 18:30 only to find out my vehicle issue was not solved or repaired as the issue was 'something else'. The dealer then (manager named Nigel) stated out of 'courtesy' to 'save me costs' they will collect the vehicle from my residence. Upon collection of the vehicle, i informed the employee of the dealer that they will need to fuel the vehicle as it is on reserve. He then stated that the dealer did not provide him with any funds to do that so he asked me. I said no and i honestly did not have any funds to provide. So the chap went on and decided to go via the Dartford Toll and not pay its fee's. The vehicle was returned the same day and upon collection i stated that i want the old parts that are being changed as proof of repairs. This was not provided upon return. After a few days i received TWO penalty notices from Dart Charge. I relayed this information to the dealer who stated that they will deal with it if i send them an email with proof of penalty notices. The penalty notices ended up being a first fault so the cost was only £5. However, the dealer requested me to pay for it. I challenged this by calling the dealer and stated that i should not be paying for this, even if it is £5 it should not be my responsibility. A few days went and the car was 'ok'. However, now the vehicle's EML light has come on again with the Fuel Pump sign. So my experience has been stressful as the dealer has not repaired the vehicle as of yet. It seems to me that they are using other methods (which i am not aware of) to remove EML signs in order to save them the costs of repair. And once the 3 month warranty is over they can fob me off. Not on my watch. I will be contacting my finance company and requesting them to take it to court. Unlawful, Unjust, Rude, Irresponsible, Lying Autoroute Car Centre / Autoroute Bredhurst.
Steve in response to Poor is an understatement
Iv bought a car with the same prob with the light came on lost power it was injectors fuel rail pressure sensor and glow plugs took it to a garage the car cost me 1500 from this monkey run garage never buy from here after 3000 pounds after the car is right they don't take responsibility for their actions they would say there nothing wrong with the car get a second opinion on it.
I bought a BMW from them paid all in full for the car home noticed a ticking noise took it bmw they told me timing chain issue so I called the garage they said send it back at my own cost of £250 and they will sort it, so I did. I got a phone call saying they have it and there's nothing wrong found out they got BMW to do a winter check on the car that doesn't go anywhere near the timing chain so I had to pay the £1200 to replace the timing chain and I'm in the middle of taking them court. Autoroute Car Centre are a vile company and just put the phone down on me when I call.
Bought a Jaguar from them advertised as Full Service History, drove from Somerset to complete the deal, car was not ready but two hours later was ready to go. When the paperwork was being completed the delightful salesman explained that the service history was at the dealers being stamped and updated, I asked that the missing FSH to be sent on to me, even had it entered on to the sales agreement. The FSH has never arrived, the garage now dont answer emails etc! I rang Jaguar and the car has never been anywhere near a Jaguar dealers for any services. I am now in contact with CAB with the intent of taking them to court. DO NOT USE THESE PEOPLE.
Avoid Autoroute Car Centre at all costs. Purchased a Freelander with - unbeknown to us - a blown head gasket with a patch job. In no time at all, it blew again. They took it back after much argument, but didn't fix it. Just tried a quick fix. After the head gasket blew another 2 times, they finally sat on it for over a month. Had to take them to small claims court in the end. Judge ruled fully in our favour. They had to take the vehicle back and refund our money. Avoid at all costs!
AVOID AVOID AVOID This garage will try their upmost to avoid any responsibility for repairs they should have made prior to selling their cars. From buying the car on day 1 we had problems, they were helpful for the first 2/3 times I contacted them but this soon faded and they became rude and un-helpful. HIGHLY DO NOT RECOMMEND!!! Another garage who didn't know the problems we had pointed out to me that the engine etc was being held together with tape and it looked like someone had been hitting pipes with a hammer. AVOID this garage
Please if anyone is reading this review for Autoroute Car Centre then my advice is do not buy a car from here. I've had nothing but issues with the car, I have taken it back several times and they told me there nothing wrong with it and I had the RAC come out and look at the car and there was fault after fault and now the warranty has ran out on it they wont help me. I'm stuck with the car now I have to get the work done on the car myself if anyone has had problems with any cars something should be done and my car I went down the dual carriage way at 60mph and I turned it self off and the warning light came on. I do not recommend this car dealership.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Autoroute Car Centre
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