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19 reviews from our car dealer reviews community
Leave a review for Autoroute Car Centre

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19 reviews from our car dealer reviews community

Leave a review for Autoroute Car Centre
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"Brilliant Dealership"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Land Rover from Autoroute Car Centre, i have had issues with my car, but to my amazement Autoroute has gone the distance with my vehicle and have endeavored to rectify my problems at every turn, they have been brilliant, Rob the sales manager has been so helpful. if you was thinking of buying from this company, from my experience i would recommend Autoroute.

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"Problem with Suspension "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Have a 59 Plate Discovery 3 having problems with Air Suspension Compressor. Phoned Autoroute they said bring the car in so they can check it Out. The Staff including WorkShop Bent over backwards to help me. Also said if car continues to play up would sort me out a car to use while Waiting for the replacement part. As have to take wife to hospital every day for treatment. I Can't thank them enough for what they all have done for Myself and my Wife. Would use again when i want an upgrade to a Discovery 4

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"Not happy"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have encountered ingoing problems with the car and reported them to the dealership. They have accepted that the car needs to be reviewed as no service had been processed on the car. I am still trying to organise this car to be repaired under this dealership. Right now I would just like to return it and use another dealership closet to home. It I'd not safe to drive this car on the motorway as there is underlying problems with the car which has been identified. They are happy to review the car but my problem is getting it there safetly without ir breaking down in the motorway. Overall not happy at all.

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"Average. "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything is good with the Land Rover I bought from this dealership. There was issues though, and the after care was shocking at the dealership. In the end, after a lot of hassle they've been sorted. The Car was decent value though!

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"Awful company"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unpleasant experience buying with a pointless warranty they avoid adhering to.

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"Unbelievably shocking - AVOID AVOID"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car advertised with FSH - that amounted to 1 print out - they promised to get a service book and get it stamped, nothing has ever arrived and I've given up asking. They also removed all of the rubber mats from the car prior to my collection presumably to place in another car. The propshaft requires total replacement after just 3000 miles at a cost of £400 and they're refusing to help or even acknowledge my request for help. It couldn't have been checked as part of their 'safety check' as the bearing has clearly been defective for quite some time. The 'lifetime' warranty isn't worth anything - it only covers a part of the propshaft that never fails! I have now had to resort to suing them in the County Court in order that I can actually use the car as it is currently unroadworthy. They ignore polite and reasonable correspondence. The aircon wasn't working during the test drive so they promised to investigate. i insisted that they properly check the system for leaks rather than just a quick re-gas. What did they do? Just a quick re-gas and sure enough, it failed again within 6 weeks meaning a 40 mile round trip back. They did eventually get it sorted but they were very slow to respond and I really had to force the issue. During the repair they damaged the brake line (which was badly corroded) and sent me away with a leaking braking system. Again, they got it sorted but I really had to give them little choice. Their cars are prepared well and the sales service is average/OK - they need to invest quite a bit more time and effort in aftersales as I can see from reviews that I'm not the first to be incredibly disappointed by their approach to aftersales care. After a relatively positive experience, I'm left feeling disappointed by their attitude.

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"THEY LOOKED AFTER ME"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good experience all round at Autoroute Car Centre. Would like to add am not associated in any way or form. Purchased a Range Rover Sport from these people. Had a few minor issues that were dealt with promptly. Personable and professional and deserve this rating. Thank You.

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"Poor after sales service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a golf from the Autoroute Car Centre and have had nothing but oil leak issues from day one .paid extra for lifetime warranty not worth the paper it is written on and to be told seals arent covered .have had to have all brake pads and discs replaced after a 1000 miles of it being mot'd with no advisories.

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"Poor is an understatement"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW 320i on finance from Autoroute Car Centre. Within the first week the EML light came on. I went back and fourth to the dealer at my own cost, which i was not compensated for. I then attended and spent a full day off at the dealers as they were supposedly going to attain the part to fix the vehicle and resolve the issue. On that day i attended the dealer at 11:30 and did not leave till 18:30 only to find out my vehicle issue was not solved or repaired as the issue was 'something else'. The dealer then (manager named Nigel) stated out of 'courtesy' to 'save me costs' they will collect the vehicle from my residence. Upon collection of the vehicle, i informed the employee of the dealer that they will need to fuel the vehicle as it is on reserve. He then stated that the dealer did not provide him with any funds to do that so he asked me. I said no and i honestly did not have any funds to provide. So the chap went on and decided to go via the Dartford Toll and not pay its fee's. The vehicle was returned the same day and upon collection i stated that i want the old parts that are being changed as proof of repairs. This was not provided upon return. After a few days i received TWO penalty notices from Dart Charge. I relayed this information to the dealer who stated that they will deal with it if i send them an email with proof of penalty notices. The penalty notices ended up being a first fault so the cost was only £5. However, the dealer requested me to pay for it. I challenged this by calling the dealer and stated that i should not be paying for this, even if it is £5 it should not be my responsibility. A few days went and the car was 'ok'. However, now the vehicle's EML light has come on again with the Fuel Pump sign. So my experience has been stressful as the dealer has not repaired the vehicle as of yet. It seems to me that they are using other methods (which i am not aware of) to remove EML signs in order to save them the costs of repair. And once the 3 month warranty is over they can fob me off. Not on my watch. I will be contacting my finance company and requesting them to take it to court. Unlawful, Unjust, Rude, Irresponsible, Lying Autoroute Car Centre / Autoroute Bredhurst.

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Steve in response to Poor is an understatement

Iv bought a car with the same prob with the light came on lost power it was injectors fuel rail pressure sensor and glow plugs took it to a garage the car cost me 1500 from this monkey run garage never buy from here after 3000 pounds after the car is right they don't take responsibility for their actions they would say there nothing wrong with the car get a second opinion on it.

"Avoid this garage "
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW from them paid all in full for the car home noticed a ticking noise took it bmw they told me timing chain issue so I called the garage they said send it back at my own cost of £250 and they will sort it, so I did. I got a phone call saying they have it and there's nothing wrong found out they got BMW to do a winter check on the car that doesn't go anywhere near the timing chain so I had to pay the £1200 to replace the timing chain and I'm in the middle of taking them court. Autoroute Car Centre are a vile company and just put the phone down on me when I call.

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Dealership Information

Autoroute Car Centre is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
19 reviews2.6 out of 5 stars — Rated Average
Excellent
5
Very Good
2
Average
0
Poor
9
Terrible
3

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Contact Information

Address

Autoroute Car Centre
London Road
Teynham
Sittingbourne
Kent
ME9 9JY

Get in touch

http://www.autoroute-bredhurst.co.uk

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Dealership Statistics

31%
Would recommend this dealer to family and friends
42%
Thought the dealer was knowledgeable and helpful
26%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Autoroute Car Centre

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Directors: XXXXXXXXXX
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