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32% Recommend
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25 reviews from our car dealer reviews community
Leave a review for Autoroute Car Centre

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25 reviews from our car dealer reviews community

Leave a review for Autoroute Car Centre
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"Really delivered after poor expectations"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After viewing a 3 series at Autoroute Car Centre I put £500 deposit down to secure the vehicle. When i got home, I read many poor reviews about this garage. Needless to say, I started looking very closely at the vehicle I bought and if I'm really honest, started to pick holes purely because of the reviews I had read. I raised a number of concerns with the garage and Rob dealt with every issue I raised immediately and fully. After returning to pay the remaining £7500, I took the car away and within a couple of hundred miles I had a warning light appear but the garage dealt with this swiftly. I can honestly say after putting down my deposit and reading the naff reviews that I thought I had lost £500. But these guys have gone above and beyond both pre sale and aftercare to ensure that my car is what it should be. Definitely recommend.

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+2 Found this review helpful
"very very poor"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Will not recommend to anyone,after looking at a car i put a £1500 deposit down,drove it home (40miles)with turbo pipe off,boot leaked with water was filing up quick aswel as a rear light,nothing but problems only to find out its been in an accident,told them i don't want car and want full refund,they declined and threatened to call police.. I have emailed\phoned for them to send paperwork of all work done to car so could pass to fianace,they didn't even bother and don't even care so now i got the ombudsman involved...

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+0 Found this review helpful
"Great service friendly atmosphere"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class service , friendly staff quick and easy transaction nothing was too much trouble highly recommendedl

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"Trrrible "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very Poor aftercare programme even though the car problem was reported on the day of collection, Now been without use of car for one more month as issues effect the driving and safety of the car

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"Avoid this dealer at all cost"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After checking the paperwork (including HPI check) Autoroute Car Centre had on a Mercedes SLK i placed a £500.00 deposit on the vehicle. The following day when I had a HPI check completed the vehicle was shown to have outstanding finance and 4 mileage discrepancies against it that did not show on the dealers paperwork/HPI check. The dealer claimed my HPI check was wrong and theirs was correct and refused to give back the deposit, later the same day HPI confirmed the 4 discrepancies were correct. After trying to discuss this with the dealer they then would not return calls, reply to e mails or respond to letters. This was put into the hands of the credit card company but the dealer has still not responded. No wonder they have so many bad reports against them as they cannot be trusted along with any paperwork they supply..

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+1 Found this review helpful

Staff from Autoroute Car Centre in response to Avoid this dealer at all cost

Dear Sir, Whilst we totally respect a persons right to review a company we would think it only right to use the correct information. The Mercedes you left a deposit on did flag up on the HPI register with a mileage anomaly. The moment we received notification of this we paid HPI to conduct a full National Mileage Register investigation. Once the investigation had been carried out HPI confirmed it was an inputting error and they amended their records accordingly and certified the mileage as genuine. It was at this stage that you informed us that you didn't trust HPI and no longer wished to proceed with the purchase. There was absolutely no question that if there was a genuine mileage discrepancy on the car then we would cancel the transaction and return your deposit. As you are aware this was not the case and we had all the certification and documentation from HPI to verify this. Customer satisfaction is very important to us so we welcome any feedback and use that to improve service in the future. Autoroute Car Centre

Grant Lemmon in response to Avoid this dealer at all cost

If this car was so genuine why did you refuse to return my calls, e mails and letters, does anyone really want to deal with a dealer with this sort of attitude and customer care ?

"Avoid"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible communication, very unwilling to honour the warranty. Our car was there weeks for repairs which were never completed.

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+0 Found this review helpful
"Brilliant Dealership"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Land Rover from Autoroute Car Centre, i have had issues with my car, but to my amazement Autoroute has gone the distance with my vehicle and have endeavored to rectify my problems at every turn, they have been brilliant, Rob the sales manager has been so helpful. if you was thinking of buying from this company, from my experience i would recommend Autoroute.

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+1 Found this review helpful
"Problem with Suspension "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Have a 59 Plate Discovery 3 having problems with Air Suspension Compressor. Phoned Autoroute they said bring the car in so they can check it Out. The Staff including WorkShop Bent over backwards to help me. Also said if car continues to play up would sort me out a car to use while Waiting for the replacement part. As have to take wife to hospital every day for treatment. I Can't thank them enough for what they all have done for Myself and my Wife. Would use again when i want an upgrade to a Discovery 4

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"Not happy"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have encountered ingoing problems with the car and reported them to the dealership. They have accepted that the car needs to be reviewed as no service had been processed on the car. I am still trying to organise this car to be repaired under this dealership. Right now I would just like to return it and use another dealership closet to home. It I'd not safe to drive this car on the motorway as there is underlying problems with the car which has been identified. They are happy to review the car but my problem is getting it there safetly without ir breaking down in the motorway. Overall not happy at all.

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"Average. "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything is good with the Land Rover I bought from this dealership. There was issues though, and the after care was shocking at the dealership. In the end, after a lot of hassle they've been sorted. The Car was decent value though!

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Dealership Information

Autoroute Car Centre is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Finance
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Ratings
25 reviews2.5 out of 5 stars — Rated Average
Excellent
7
Very Good
2
Average
0
Poor
10
Terrible
6

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Contact Information

Address

Autoroute Car Centre
London Road
Teynham
Sittingbourne
Kent
ME9 9JY

Get in touch

01795 522844
http://www.autoroute-bredhurst.co.uk

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Dealership Statistics

32%
Would recommend this dealer to family and friends
4%
Percent of reviews responded to by this dealer

Additional Information About Autoroute Car Centre

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FCA Ref: XXXXXXXXXX
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