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21 reviews from our car dealer reviews community
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21 reviews from our car dealer reviews community

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"Avoid this dealer at all cost"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After checking the paperwork (including HPI check) Autoroute Car Centre had on a Mercedes SLK i placed a £500.00 deposit on the vehicle. The following day when I had a HPI check completed the vehicle was shown to have outstanding finance and 4 mileage discrepancies against it that did not show on the dealers paperwork/HPI check. The dealer claimed my HPI check was wrong and theirs was correct and refused to give back the deposit, later the same day HPI confirmed the 4 discrepancies were correct. After trying to discuss this with the dealer they then would not return calls, reply to e mails or respond to letters. This was put into the hands of the credit card company but the dealer has still not responded. No wonder they have so many bad reports against them as they cannot be trusted along with any paperwork they supply..

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Staff from Autoroute Car Centre in response to Avoid this dealer at all cost

Dear Sir, Whilst we totally respect a persons right to review a company we would think it only right to use the correct information. The Mercedes you left a deposit on did flag up on the HPI register with a mileage anomaly. The moment we received notification of this we paid HPI to conduct a full National Mileage Register investigation. Once the investigation had been carried out HPI confirmed it was an inputting error and they amended their records accordingly and certified the mileage as genuine. It was at this stage that you informed us that you didn't trust HPI and no longer wished to proceed with the purchase. There was absolutely no question that if there was a genuine mileage discrepancy on the car then we would cancel the transaction and return your deposit. As you are aware this was not the case and we had all the certification and documentation from HPI to verify this. Customer satisfaction is very important to us so we welcome any feedback and use that to improve service in the future. Autoroute Car Centre

Grant Lemmon in response to Avoid this dealer at all cost

If this car was so genuine why did you refuse to return my calls, e mails and letters, does anyone really want to deal with a dealer with this sort of attitude and customer care ?

"Avoid"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible communication, very unwilling to honour the warranty. Our car was there weeks for repairs which were never completed.

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"Brilliant Dealership"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Land Rover from Autoroute Car Centre, i have had issues with my car, but to my amazement Autoroute has gone the distance with my vehicle and have endeavored to rectify my problems at every turn, they have been brilliant, Rob the sales manager has been so helpful. if you was thinking of buying from this company, from my experience i would recommend Autoroute.

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"Problem with Suspension "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Have a 59 Plate Discovery 3 having problems with Air Suspension Compressor. Phoned Autoroute they said bring the car in so they can check it Out. The Staff including WorkShop Bent over backwards to help me. Also said if car continues to play up would sort me out a car to use while Waiting for the replacement part. As have to take wife to hospital every day for treatment. I Can't thank them enough for what they all have done for Myself and my Wife. Would use again when i want an upgrade to a Discovery 4

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"Not happy"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have encountered ingoing problems with the car and reported them to the dealership. They have accepted that the car needs to be reviewed as no service had been processed on the car. I am still trying to organise this car to be repaired under this dealership. Right now I would just like to return it and use another dealership closet to home. It I'd not safe to drive this car on the motorway as there is underlying problems with the car which has been identified. They are happy to review the car but my problem is getting it there safetly without ir breaking down in the motorway. Overall not happy at all.

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"Average. "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything is good with the Land Rover I bought from this dealership. There was issues though, and the after care was shocking at the dealership. In the end, after a lot of hassle they've been sorted. The Car was decent value though!

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"Awful company"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unpleasant experience buying with a pointless warranty they avoid adhering to.

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+1 Found this review helpful
"Unbelievably shocking - AVOID AVOID"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car advertised with FSH - that amounted to 1 print out - they promised to get a service book and get it stamped, nothing has ever arrived and I've given up asking. They also removed all of the rubber mats from the car prior to my collection presumably to place in another car. The propshaft requires total replacement after just 3000 miles at a cost of £400 and they're refusing to help or even acknowledge my request for help. It couldn't have been checked as part of their 'safety check' as the bearing has clearly been defective for quite some time. The 'lifetime' warranty isn't worth anything - it only covers a part of the propshaft that never fails! I have now had to resort to suing them in the County Court in order that I can actually use the car as it is currently unroadworthy. They ignore polite and reasonable correspondence. The aircon wasn't working during the test drive so they promised to investigate. i insisted that they properly check the system for leaks rather than just a quick re-gas. What did they do? Just a quick re-gas and sure enough, it failed again within 6 weeks meaning a 40 mile round trip back. They did eventually get it sorted but they were very slow to respond and I really had to force the issue. During the repair they damaged the brake line (which was badly corroded) and sent me away with a leaking braking system. Again, they got it sorted but I really had to give them little choice. Their cars are prepared well and the sales service is average/OK - they need to invest quite a bit more time and effort in aftersales as I can see from reviews that I'm not the first to be incredibly disappointed by their approach to aftersales care. After a relatively positive experience, I'm left feeling disappointed by their attitude.

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"THEY LOOKED AFTER ME"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good experience all round at Autoroute Car Centre. Would like to add am not associated in any way or form. Purchased a Range Rover Sport from these people. Had a few minor issues that were dealt with promptly. Personable and professional and deserve this rating. Thank You.

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"Poor after sales service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a golf from the Autoroute Car Centre and have had nothing but oil leak issues from day one .paid extra for lifetime warranty not worth the paper it is written on and to be told seals arent covered .have had to have all brake pads and discs replaced after a 1000 miles of it being mot'd with no advisories.

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Dealership Information

Autoroute Car Centre is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
21 reviews2.4 out of 5 stars — Rated Poor
Excellent
5
Very Good
2
Average
0
Poor
9
Terrible
5

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Contact Information

Address

Autoroute Car Centre
London Road
Teynham
Sittingbourne
Kent
ME9 9JY

Get in touch

http://www.autoroute-bredhurst.co.uk

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Dealership Statistics

28%
Would recommend this dealer to family and friends
38%
Thought the dealer was knowledgeable and helpful
23%
Thought issues were resolved quickly and easily
4%
Percent of reviews responded to by this dealer

Additional Information About Autoroute Car Centre

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Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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