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I previously reviewed Autoroute Car Centre with 5 stars in April 2019. What a mistake that was. The point of buying form a dealership is the piece of mind should anything go wrong. In summary, I paid £13,500 for a Discovery 4 and in the 6 months of ownership it's cost me over £2k and 6 trips to the garage in repairs. Tim (the owner) is not interested becasue i didnt pay an extra £500 for the warranty he tried to sell me and equally that i wasnt prepared to get a broken down vehicle over 200 miles to his garage for him to look at it. Rather than compensating me in any way, he actually spent my money on a solicitors letter attempting to slip his way out of any responsibility for the situation. Reading previous customer reviews and his responses, i'm sure he will put some smart comments in response trying to shift all blame and responsibility onto me. Ultimately, i'll let you the reviewer be the judge. Do you think spending £13.5k on a car for it to then be in the garage 6 times in so many months with over £2k of repairs is reasoanble? Would you expect any honourable car dealership to cover some of the costs? If you would, DO NOT, I repeat DO NOT fall for the pleasant sales talk from these guys, take your money elsewhere. They have no morals and leave you high and dry to burden the costs. Take note of the other negative reviews on here. I wish i had!
PLEASE SHARE!!! DO NOT BUY FROM AUTOROUTE CAR CENTRE IN SITTINBOURNE. Bought a Land Rover discovery from these clowns, picked it up 6th July since day one it’s been problem after problem. The first time it went it was because my steering wheel was shaking when driving, they got that sorted, then a warning light came on. It’s went back 3 other times for this issue in the end I asked them to take it to Land Rover them selfs witch they did but only to get it diagnosed, they fixed the issue them selfs ... lovely after 30 days of them having my car (on and off) I got it back. 4 weeks later I start getting a knocking noise when turning the steering wheel to full lock I though I’d take it to my own Mechanic I use (who I trust) to get it checked over, I then get told my wheel nut bolts wernt done up, if I had carried on driving it the wheels would have come off and my car would have been gone! At this point I was fuming I put my children In this car I should at least feel safe! Auto route paid for my mechanic to do a 1 hour report on the car to see what faults were found .... the list went on. I dropped the Land Rover back to them just over 2 weeks ago to get the problems resolved. Today I go to pick it up (lovely I’m getting my car back) I open it up to find some other child’s belongings in MY vehicle 😡😡😡 all this garage has been is trouble since day one, you can’t believe a word they say let alone trust the work they do. Would you believe it they couldn’t answer me who’s been in car?? Absolute scum! So please if your thinking of buying a car don’t bother going to AUTO ROUTE BREDHURST in Teynham!!!!! Autoroute Quality Car Centre
After finding a car I liked on their website I contacted Autoroute Car Centre to arrange a viewing. They also stated they could 100% give me £2,000 for my BMW 530D (which in my eyes is day light robbery but I was desperate for a new car and funds were a little short of what I needed) anyway I drive 2 and a half hours to the garage to only be greeted by the most arrogant prick I have ever met named Jonathon... He was acting the “geezer” came out and inspected my vehicle and before he even looked at it for 2 seconds he was already trying to tell me things were wrong and knocking money off, really arrogantly about it. Anyway the deal was eventually made with me ending up having to pay more money than originally agreed due to knocking money off my car, Once I get home I noticed that the car was FALSELY ADVERTISED. First of all I was told the car had full service history which it does not, then the advert stated it has cruise control, again which it does not. Car was also classed as “rare” but once contacting them the only thing rare about it was the “specs” that were advertised on the website which turns out were never even on the car. I contact the company once realising all of these issues to be contacted by.... JONATHON.. Great! As expected he was just as arrogant as before, I explained the issues and he claims “well you should of checked the car over before you left the garage” Well I wasn’t having any of it, he said he will get a director to call me... Phone rings again and it was Jonathon, basically stating that there is nothing they can do because I’ve already taken the car and they won’t offer me any money back. I will be taking this further
Bought a car at the end of april 2019 guys dealing with it were fantastic day I picked it up it broke down silly problem. Autoroute Car Centre took the car back and gave me another car to use, almost 2 weeks later my car is ready and I went to collect it. Now the service light is on after 3 months after them saying to me the service was completed I have rang 4 times over 2 days for a manger to contact me and it's only when I say I going to my finance company to complain then the new GM rings who is as much use as a chocolate fire guard saying to me the car will be fine for one day while I check the file on my car, well yes I know that I just want proof it's been done and my car booked in to have the light turned off not ask me what I want as an out come and then telling me I dont know what you want me to do, well find another job as your clearly useless at this one.
I purchased a car from Autoroute Car Centre. Initial service was good however the car wasn't prepared particularly well and there were a number of minor issues. The biggest problem is that the vehicle was advertised as having full service history. It does not. I have been round and round in circles with the garage and fobbed off on numerous occasions. Yes the pricing is competitive however they are falsely advertising their cars and therefore can not be trusted. They also only supplied one key. Again fobbed off. I would not recommend.
Great guys, no pressure years of experience. Will be looking for my next car with these professionals.
Buy a bmw from Autoroute car centre on the understanding it has run flat tyres. So wife and baby won’t get stuck on side of road. Few months later she gets a puncture. The tyres autoroute put on my car which that say on the paper work they did. Are not run flats. I rang to ask for explanation and all I got was fobbed of going round round in circles with the owner. He said all they could do was supply me with can of £4 spray if it happens again. And that was after he checked all the paper work. Absolute joke. Now I have to fork out for new tyres. Won’t be recommending them
Purchased my new LR3 Friday 22nd March 2019, one or two minor issues which were rectified by a very professional team. Their staff are very polite and courteous, nothing was too much for them. They looked after us from start to finish. I would not hesitate to strongly recommend this company. A first class team at Autoroute Car Centre with first class products.
A very professional garage where they truly care about customer service and sell exceptional cars. I would recommend asking for Craig as he was very knowledgeable, courteous and helpful. If I need another car in the future I would not hesitate to deal with Autoroute Car Centre again
James dutton in response to Excellent professional service
I don't agree my experience was poor customer service. Micheal was just ignorant never returned calls just pond life. Would not trust any of these people. Very poor after sales service is non existent
We bought a used van (they don't usually sell vans, but it was a part exchange) for a good price a few months ago. Shortly after the purchase, there was a problem with the turbo, but they were happy to take it in and sort it out without any quibbles. Good to find a dealer that's trustworthy and sticks to their word. We would recommend and buy from again.
Autoroute Car Centre is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Autoroute Car Centre
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