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Buy a bmw from Autoroute car centre on the understanding it has run flat tyres. So wife and baby won’t get stuck on side of road. Few months later she gets a puncture. The tyres autoroute put on my car which that say on the paper work they did. Are not run flats. I rang to ask for explanation and all I got was fobbed of going round round in circles with the owner. He said all they could do was supply me with can of £4 spray if it happens again. And that was after he checked all the paper work. Absolute joke. Now I have to fork out for new tyres. Won’t be recommending them
Purchased my new LR3 Friday 22nd March 2019, one or two minor issues which were rectified by a very professional team. Their staff are very polite and courteous, nothing was too much for them. They looked after us from start to finish. I would not hesitate to strongly recommend this company. A first class team at Autoroute Car Centre with first class products.
A very professional garage where they truly care about customer service and sell exceptional cars. I would recommend asking for Craig as he was very knowledgeable, courteous and helpful. If I need another car in the future I would not hesitate to deal with Autoroute Car Centre again
James dutton in response to Excellent professional service
I don't agree my experience was poor customer service. Micheal was just ignorant never returned calls just pond life. Would not trust any of these people. Very poor after sales service is non existent
We bought a used van (they don't usually sell vans, but it was a part exchange) for a good price a few months ago. Shortly after the purchase, there was a problem with the turbo, but they were happy to take it in and sort it out without any quibbles. Good to find a dealer that's trustworthy and sticks to their word. We would recommend and buy from again.
Just purchased a used car through Craig at autoroute car centre - fantastic car and what a good guy he is - so simple no hassle and car looked amazing on pick up today couldn’t be more pleased 😍 would recommend to all 100% an will definitely return when exchange time come !! 5 star all day cheers Craig
After viewing a 3 series at Autoroute Car Centre I put £500 deposit down to secure the vehicle. When i got home, I read many poor reviews about this garage. Needless to say, I started looking very closely at the vehicle I bought and if I'm really honest, started to pick holes purely because of the reviews I had read. I raised a number of concerns with the garage and Rob dealt with every issue I raised immediately and fully. After returning to pay the remaining £7500, I took the car away and within a couple of hundred miles I had a warning light appear but the garage dealt with this swiftly. I can honestly say after putting down my deposit and reading the naff reviews that I thought I had lost £500. But these guys have gone above and beyond both pre sale and aftercare to ensure that my car is what it should be. Definitely recommend.
Will not recommend to anyone,after looking at a car i put a £1500 deposit down,drove it home (40miles)with turbo pipe off,boot leaked with water was filing up quick aswel as a rear light,nothing but problems only to find out its been in an accident,told them i don't want car and want full refund,they declined and threatened to call police.. I have emailed\phoned for them to send paperwork of all work done to car so could pass to fianace,they didn't even bother and don't even care so now i got the ombudsman involved...
First class service , friendly staff quick and easy transaction nothing was too much trouble highly recommendedl
Very Poor aftercare programme even though the car problem was reported on the day of collection, Now been without use of car for one more month as issues effect the driving and safety of the car
After checking the paperwork (including HPI check) Autoroute Car Centre had on a Mercedes SLK i placed a £500.00 deposit on the vehicle. The following day when I had a HPI check completed the vehicle was shown to have outstanding finance and 4 mileage discrepancies against it that did not show on the dealers paperwork/HPI check. The dealer claimed my HPI check was wrong and theirs was correct and refused to give back the deposit, later the same day HPI confirmed the 4 discrepancies were correct. After trying to discuss this with the dealer they then would not return calls, reply to e mails or respond to letters. This was put into the hands of the credit card company but the dealer has still not responded. No wonder they have so many bad reports against them as they cannot be trusted along with any paperwork they supply..
Staff from Autoroute Car Centre in response to Avoid this dealer at all cost
Dear Sir, Whilst we totally respect a persons right to review a company we would think it only right to use the correct information. The Mercedes you left a deposit on did flag up on the HPI register with a mileage anomaly. The moment we received notification of this we paid HPI to conduct a full National Mileage Register investigation. Once the investigation had been carried out HPI confirmed it was an inputting error and they amended their records accordingly and certified the mileage as genuine. It was at this stage that you informed us that you didn't trust HPI and no longer wished to proceed with the purchase. There was absolutely no question that if there was a genuine mileage discrepancy on the car then we would cancel the transaction and return your deposit. As you are aware this was not the case and we had all the certification and documentation from HPI to verify this. Customer satisfaction is very important to us so we welcome any feedback and use that to improve service in the future. Autoroute Car Centre
Grant Lemmon in response to Avoid this dealer at all cost
If this car was so genuine why did you refuse to return my calls, e mails and letters, does anyone really want to deal with a dealer with this sort of attitude and customer care ?
Autoroute Car Centre is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Autoroute Car Centre
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