They communicated with me constantly using a btconnect free email address. Very unprofessional and behind the times. There are 3 people working there and each of them are very bad at admin and also extremely arrogant. I had a business to business arrangement with AutoRoute and found them incredibly slow, and difficult to explain basic things to over the phone and by email. When one of the directors didn't get his way, he started making accusing and agressive statements by email. I would encourage anyone looking for the kind of vehicle services offered by this company to go elsewhere. They buy cars at auction that have import/history problems and then they can't manage to sort these problems out.

Avoid this bunch of cowboys purchased a Citroën c4 Picasso returned it to garage after 130 miles of driving and its back on sale

Hubby bought a car last year and after a couple of weeks the battery went and they said we needed to get it back to them but said we couldn’t and they collected it and reckon they changed the battery out of good faith and now we think the Automator has gone we haven’t even had the car a year plus a red light keeps coming on

Totally ripped my daughter off! 3 month warranty what a joke, she took the car back several times with a fault, they didn't want to know! They talk the talk when selling you a car but certainly don't follow up with any customer service! Would never recommend these people to anyone.

I have received nothing but terrible customer service from Jonathan and the team at Autoroute. From initial conversations I asked for basic information - to see the service history, whether the car has any signs of accident damage repair, condition of alloys/tyres/brakes. I had to chase and almost beg to receive this information, to then be told that ‘everyday I have asked for something else and another check’. I had simply requested basic information. Autoroute had advertised the car with ‘Full Dealership History’... I eventually found out that the car had been last serviced in March 2017 and almost 30,000 miles ago! False advertising? To top this all off, Autoroute offered me a PX value for my car. They then decided a week or so later that they wouldn’t PX my car as it was automatic. Cue around 4 weeks later... Autoroute decided that they would in fact PX my car. Cowboy car dealers! Trust the Autotrader and google reviews... it’s as if they don’t want to sell cars!

WORST DEALERSHIP EVER -I do not understand why they are still trading. Car falsely advertised with Satnav Purchased a Sportage from this dealership. I was then told the car was not ready for collection, I had to chase them, never returned calls and then advised me on a Wednesday the car was ready. Thursday morning I go to collect the car, car not on the lot and they have the nerve to question me why did I not tell them I was collecting the car! Satnav not working, no SD card reader, the issue was raised and I was advised to get one off eBay and asked what was I going to do about it. They have since sent two SD cards (the same one sent twice) that they bought off Ebay, which they have confirmed, and told me that they got the part number for the SD card from Kia Parts! What a joke! SD Card readers are not compatible with Kia Satnav System. Issue still not resolved. Passive aggressive salesmen. They never return calls, always given the run around. Never buy from them, it is just not worth the trouble and terrible service.

I previously reviewed Autoroute Car Centre with 5 stars in April 2019. What a mistake that was. The point of buying form a dealership is the piece of mind should anything go wrong. In summary, I paid £13,500 for a Discovery 4 and in the 6 months of ownership it's cost me over £2k and 6 trips to the garage in repairs. Tim (the owner) is not interested becasue i didnt pay an extra £500 for the warranty he tried to sell me and equally that i wasnt prepared to get a broken down vehicle over 200 miles to his garage for him to look at it. Rather than compensating me in any way, he actually spent my money on a solicitors letter attempting to slip his way out of any responsibility for the situation. Reading previous customer reviews and his responses, i'm sure he will put some smart comments in response trying to shift all blame and responsibility onto me. Ultimately, i'll let you the reviewer be the judge. Do you think spending £13.5k on a car for it to then be in the garage 6 times in so many months with over £2k of repairs is reasoanble? Would you expect any honourable car dealership to cover some of the costs? If you would, DO NOT, I repeat DO NOT fall for the pleasant sales talk from these guys, take your money elsewhere. They have no morals and leave you high and dry to burden the costs. Take note of the other negative reviews on here. I wish i had!

PLEASE SHARE!!! DO NOT BUY FROM AUTOROUTE CAR CENTRE IN SITTINBOURNE. Bought a Land Rover discovery from these clowns, picked it up 6th July since day one it’s been problem after problem. The first time it went it was because my steering wheel was shaking when driving, they got that sorted, then a warning light came on. It’s went back 3 other times for this issue in the end I asked them to take it to Land Rover them selfs witch they did but only to get it diagnosed, they fixed the issue them selfs ... lovely after 30 days of them having my car (on and off) I got it back. 4 weeks later I start getting a knocking noise when turning the steering wheel to full lock I though I’d take it to my own Mechanic I use (who I trust) to get it checked over, I then get told my wheel nut bolts wernt done up, if I had carried on driving it the wheels would have come off and my car would have been gone! At this point I was fuming I put my children In this car I should at least feel safe! Auto route paid for my mechanic to do a 1 hour report on the car to see what faults were found .... the list went on. I dropped the Land Rover back to them just over 2 weeks ago to get the problems resolved. Today I go to pick it up (lovely I’m getting my car back) I open it up to find some other child’s belongings in MY vehicle 😡😡😡 all this garage has been is trouble since day one, you can’t believe a word they say let alone trust the work they do. Would you believe it they couldn’t answer me who’s been in car?? Absolute scum! So please if your thinking of buying a car don’t bother going to AUTO ROUTE BREDHURST in Teynham!!!!! Autoroute Quality Car Centre

After finding a car I liked on their website I contacted Autoroute Car Centre to arrange a viewing. They also stated they could 100% give me £2,000 for my BMW 530D (which in my eyes is day light robbery but I was desperate for a new car and funds were a little short of what I needed) anyway I drive 2 and a half hours to the garage to only be greeted by the most arrogant prick I have ever met named Jonathon... He was acting the “geezer” came out and inspected my vehicle and before he even looked at it for 2 seconds he was already trying to tell me things were wrong and knocking money off, really arrogantly about it. Anyway the deal was eventually made with me ending up having to pay more money than originally agreed due to knocking money off my car, Once I get home I noticed that the car was FALSELY ADVERTISED. First of all I was told the car had full service history which it does not, then the advert stated it has cruise control, again which it does not. Car was also classed as “rare” but once contacting them the only thing rare about it was the “specs” that were advertised on the website which turns out were never even on the car. I contact the company once realising all of these issues to be contacted by.... JONATHON.. Great! As expected he was just as arrogant as before, I explained the issues and he claims “well you should of checked the car over before you left the garage” Well I wasn’t having any of it, he said he will get a director to call me... Phone rings again and it was Jonathon, basically stating that there is nothing they can do because I’ve already taken the car and they won’t offer me any money back. I will be taking this further

Bought a car at the end of april 2019 guys dealing with it were fantastic day I picked it up it broke down silly problem. Autoroute Car Centre took the car back and gave me another car to use, almost 2 weeks later my car is ready and I went to collect it. Now the service light is on after 3 months after them saying to me the service was completed I have rang 4 times over 2 days for a manger to contact me and it's only when I say I going to my finance company to complain then the new GM rings who is as much use as a chocolate fire guard saying to me the car will be fine for one day while I check the file on my car, well yes I know that I just want proof it's been done and my car booked in to have the light turned off not ask me what I want as an out come and then telling me I dont know what you want me to do, well find another job as your clearly useless at this one.