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58% Recommend
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12 reviews from our car dealer reviews community
Leave a review for Autoshine Motors

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12 reviews from our car dealer reviews community

Leave a review for Autoshine Motors
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"Cars sold are dangerous"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Bought a car from Autoshine Motors a little while ago. It had many faults including water leak, oil leak and a faulty handbreak. Only one of the faults was repaired under warranty all the others were "Fair wear and Tear" which is rubbish, I found all the problems before I'd even got it home... Forget customer service I was lied to on a number of occasions. But by far the most worrying was the state of the break pads... when I had it MOTd by a proper garage some 10 months later the mechanic called into the workshop to show me the discs had nothing left...and by nothing I mean all the shiney steel had gone it was just rusty bare metal, which had also ruined the pads... There is absolutely no way this had happened in 10 months... this was purchased with dangerous brakes... I've reported them to trading standards and provided photographic evidence of the brakes along with the supporting letter from the mechanic who wouldnt let me drive it away due to a real concern for our safety... Avoid this company, check out Google reviews for more unsatisfied people...

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"Beware"
1.8 out of 5 stars See
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Bought my wife a BMW X3 off Autoshine Motors 12 months ago, car is currently off the road, with the same problems the car had when we bought it only now have we found out the TRUE problems , clutch and flywheel needs replacing, transfer box needs replacing, all has to be reprogrammed, total cost of repairs £3813, the warranty taken out isn't worth the paper its printed on. please don't bother wasting your time and money with Autoshine Motors.

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"CL Edwards"
2.8 out of 5 stars See
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Resolving issues

I purchased a Renault Megane 1.5DCI from Autoshine Motors back 10 months ago, various issues have arisen from that involving; - Not receiving the service book. And when you told me it would be sent to me in the next 14 days, I never received it, luckily I have friends in Bristol so I was up there and popped in and saw the guy who I always speak to on the phone every time, not only had you not even ATTEMPTED to post me the Service book, It wasn’t even filled in, to which the guy above left the premises to go across the road to get it filled in which I knew from there it was a bit dodgy. - I should have never purchased the car, but as I know a mechanic he has done the work to the car you NEVER did I.E CAMBELT change, WINDOW electrics & crack in passenger side wing mirror. The women with you don’t know if its your sister or wife was never told, all I know is that it’s a family run business, she wrote down all that was needed to be done to the car and NONE of it was done, but you did knock off money in fairness, its just an eye opener of the organisation and how its run. - No Warranty Paperwork received (investigating this through various methods) I was told if I wished to have the warranty then that’s great, but if not you would take off £100.00, as I’ve never received anything EVER from you I feel I am due a refund of this £100.00, you NEVER got back to me about this, Several attempts to contact you. - Never Returning any of my calls EVER I always speak to the same guy who doesn’t seem to know much about the trade which is fair enough, he always takes my number down and says he will pass it to you and I never get a call back, I’ve also sent several e-mails to the AUTOSHINE website, which I have left my e-mail on, with no response via e-mail or phone. - You never sent me the LOG BOOK; I have tried to get this resolved with you for the past few months, once again speaking to the same guy giving him the number plate & my contact number. I’ve now had to pay £25.00 to get a new one, when it was you who never sent it off. It’s still under Trade with the DVLA. I have recently attempted to go on company reviews web sites just to state the above really; I just don’t understand what the problem with you is really. Granted I may just be one of the unlucky one’s but its been the most unprofessional turn of events, I know car dealerships and car sales is in itself part and parcel of a BIT DODGY on times but this I feel is pathetic.

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"John web"
5 out of 5 stars See
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We are Over the moon with our new car. Good onest family business. Thank you autoshine

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"Colin Baker"
5 out of 5 stars See
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I was looking to buy from this company: they are currently advertising a vehicle as 'no expense spared in maintaining this car' yet a simple check with the DVLA MoT website clearly shows that this is not the case. The car has numerous MoT advisories AND failures over the years including tyres worn down to the canvas - not a sign of being lovingly cared for - and I am surprised that those in the business can, hand on heart, make the claims they do.

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"Good dealership"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Back in may I purchased a Vauxhall Insignia from Auto shine Motors. Everything is fine except for the fact that I only have one key for the car and I cant get another one cut because the one I have is damaged. Other than that its not been too bad and the car runs really well. I would recommend.

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"not very good service"
2.8 out of 5 stars See
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I bought a car from Autoshine motors in April. The car was in okay condition when I bought it. The service was okay until after I bought the car. The car needed a new battery and the dealership were only willing to pay for 2/3 of the cost and I had to call them 3 or 4 times a week for 5 weeks to even get that money. I wouldn't recommend them.

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Unknown from Autoshine Motors in response to not very good service

Very sorry for any inconvenience caused and delay in payment towards your battery. I have not been about as much as I should due to having 2 cancer tumours removed :

"Ash1992"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just wanted to write what a fantastic and professional gem of a dealership we found in Autoshine Motors! We walked in to buy a Vauxhall Insignia for 4000 and walked away the same day with a 3 month warranty, free AA breakdown cover for the year and the offer of a free health check over at the garage which we thought was an excellent thing to offer. We could if we wanted take out an additional 12 month warranty which covered everything on the car for 12 months and only for £200, this wasn't pushed on us either it was just mentioned and left to us to decide. I would definitely recommend them for their excellent service. The lovely guy who sold us the vehicle, he was the owner's dad was fantastic, so friendly and polite, a real gent! If you ever need to find yourself a top and tidy car then I would definitely recommend checking out Autoshine Motors before anywhere else, couldn't be happier, thanks guys for the amazing car!

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"Happy Customer"
5 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

Just bought my bmw 1 series from Autoshine. Car was prepared very well and looked great, runs like a dream and very happy with my purchase. Had it checked out by my mechanic and he was happy with the car. Autoshine gave me the keys to the car and let me look round it and I was not rushed or pressured in anyway, I can only speak as I find but for me it has been a real pleasure and found a gem at a reasonable price. Would I buy another car from Autoshine? Yes I would

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"Nicola"
1 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I would not recommend Autoshine Motors to anyone. They sold me a Ford KA and after 6 months the head gasket went amongst other things. Proper garage I took it to said it had been bodged up as had a leak which was sealed with PUTTY of all things then recently took it for a service and garage said it was all corroded under the seals suggested to scrap it, even though in the advert it said it had been treated all under the car to stop rust. Giving them a rating of one is to good I would rate them 0 even had to apply for a new log book as they never sent it off, they lost the paperwork. I would run a mile don't even consider giving them your business.

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Richard from Autoshine Motors in response to Nicola

IM SORRY YOU FEEL THIS WAY, YOU HAVE BOUGHT A SECOND HAND USED CAR WHICH IS 13 YEARS OLD THINGS CAN GO WRONG UNFORTUNATELY THEY HAVE...I ALWAYS DO BY BEST TO MAKE SURE ALL CARS GO OUT FULLY HEALTH CHECKED BUT I CAN NOT PREDICT FUTURE FAULTS ESPECIALLY MONTHS LATER ... I HAVE FANTASTIC REVIEWS AND A VERY GOOD REPUTATION ... I FEEL SORRY FOR ANY OTHER DEALER WHICH COME ACROSS YOU.. YOU ARE A CUSTOMER WHAT EXPECT THE WORLD. WELL IM SORRY IN THE USED CAR TRADE WE CAN ONLY DO ARE BEST AT THE TIME OF SALE ... IF YOU WOULD OF COME BACK WITH ANY FAULTS IN 3 WEEKS OR 3 MONTHS I WOULD OF DONE MY BEST TO HELP YOU AND RESOLVE ALL PROBLEMS BUT NOT 6-12 MONTHS LATER!

Nicola in response to Nicola

With an attitude like yours it's no wonder you get any business. You advertised it had been treated underneath for rust well obviously not its a pile of rubbish according to a reputable garage. Even when I bought the car you had the wrong details on the log book, it's not just my review that is bad, there are others that I have read which are much worse. I would not recommend you to anyone.

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Dealership Information

Autoshine Motors is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
12 reviews3.7 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
2
Poor
1
Terrible
2

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Contact Information

Address

Autoshine Motors
8 Cater Road
Bristol
Avon
BS13 7TW

Get in touch

0117 964 5252

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Dealership Statistics

58%
Would recommend this dealer to family and friends
16%
Percent of reviews responded to by this dealer

Additional Information About Autoshine Motors

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