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PLEASE AVOID AT ALL COSTS AVOID LIKE THE PLAGUE IS AN UNDERSTATEMENT My wife and I needed a bigger vehicle due to new additions to our family. We chose this company and made the dreadful decision in September of 2020 to purchase a late 2017 model vehicle from them. Barry Arthur and Phoebe were the people I dealt with and were nice enough(for obvious reasons). The car had alloy wheel damage and a chip in the windscreen which I wasn’t too bothered about but I still went ahead to jokingly ask Barry Arthur for an estimate to refurbish the wheels(even though I had just paid £22,450) and car advertised as “in stunning condition” but no.... He had one of his colleagues come around to view and and said he’d get back to me. I was also told the car had full dealer service history and that I’d receive it very soon. Like every other promise, document or email from them it never arrived, so I decided to get it from VW myself only to discover the car didn’t have a full service history. I then asked Autostrada for paperwork for a service they carried out and as you probably figured out by now that never materialised either. The only sign of a service was a screwdriver they left under the bonnet of my car. No problem. I kept calling and texting to request for these records but never even received a sticky note. A month later the check engine light came on. A quick obd2 scan gave the codes. I then communicated this to Barry Arthur and offered to take it to VW to have it checked but he insisted I bring it to them to sort out. At that point I thought “oh... what a nice guy” I dropped the car off and had to chase them up for updates before being told when it would be fixed. Some days later I was informed the car was “fixed”. I went to collect and was handed my keys with a smile. I asked for paperwork and was told it’ll be sent over to me. Sigh. After this period, the auto hold feature on the car would stick and not release whenever I stopped in traffic and most importantly at roundabouts. Another month or 2 later... one morning when I was leaving for work, the dashboard of the car lit up like a Christmas tree. This left me with no ABS, esc, parking sensors, and other safety features. Again I phoned Autostrada and was asked to bring the vehicle(in the state it was in) for diagnostics. After 2 different diagnostic machines being unable to detect the fault, the vehicle was driven to the back of the building by a staff member who later returned to say the fault was the rear right abs sensor so they’d order a new one. No problem. I had to drive the faulty car another 50 minutes back home. A few days later I returned to get the car fixed. After waiting for about an hour I was told the part was replaced but the fault still remained. I said ok. I have my pregnant wife with me so I can leave the vehicle if you can get me a courtesy car to take home. At that point I was told by the “mechanic” the car is fine to drive and “it’s not like it’s not safe”. I was told they couldn’t do anything then. Drove back another 50 minutes in the pouring rain with a pregnant woman and no safety features. I returned the car days later and again the fault was “fixed” with no paperwork provided. A month later the check engine light and all lights on the dash came back. An obd2 scan showed the same 2 faults. This time with no ebrake. I only found out after the car almost rolled away after i parked. I gave up at this point. To cut the story short. Car ended up with them for 3 weeks and I was given a moldy and damp courtesy car which gave my wife and i migraines to the extent we had to stop using it, forcing us to purchase a new car in order to continue with hospital visits and work. During the 3 week period I had to chase these people for updates at one point being told "its not like I have a magic wand to fix your car" and "even new cars go wrong all the time", "all you're doing is winding yourself up because I can't help you in any way" I only received a call that my vehicle "was fixed" after i threatened legal action and rejection. On returning the loan vehicle i was told i had an email from them. This email stated only 2 out of 7 things i stated in my rejection letter and other baseless claims all of which I have proof of. I was given my car keys again with no proof of any repair or invoice. My pregnant wife and I were literally forced to leave the "showroom" because Barry Arthur had something important to do. I am pursuing legal action and will be reporting them to trading standards. I have proof to back all of this up if you disagree.
I placed a deposit on a car offering the full asking price, less then 7 hours later due to a unforeseen circumstances I was unable to go through with the sale. I spoke with one of the sales men who advise he would contact the manager. 1 week later after daily calls and endless promises to get back to me I spoke with a woman who advised the deposit was being refunded and it was currently going through the finance department. for 3 weeks I've been calling Autostrada every other day to find out where this refund is up to only to be told it is now non refundable 1 Month later!! I was not presented with any terms and conditions nor any verbal T&C's regarding there deposit policy. All they care about is the money, I likely would have purchased multiple cars off them over time, but after reading some of the reviews I would stay well away!
Recently brought a Ranger Rover Velar and couldn't of asked for better service. Everything was simple and easy just what you want from a car garage, nothing was too much trouble. Thankyou Autostrada for your 10/10 customer service.
Massive Cowboys. They sold me a Golf R which wasn't road worthy. Brakes, discs were worn down below road legal quality. The car stalls whilst bring driven. Engine completely cuts off. The car was on finance I found out a few days later which is technically illegal according to the FCA. I am a father of 2 boys and the thought of their safety being at risk traveling in a car which isn't safe for the road is really quite worrying. The car had further issues. I took the car to an approved VW, Audi Garage who ran a diagnostics. Issues with the Turbo, front sensors. timing belt. The list goes on. As we all can appreciate things go wrong with cars. Usually not straight after you purchase them though and the difference between a good and bad car dealership is when things do go wrong a good dealership customer service should excel. Not at Auto Strada Cars. Barry and Steve are quite the Cowboys you may hear about. But rather than good cop bad cop it's simply two bad cops. Rude, arrogant. Don't care about their customers unless they're spending money. I will be contacting the FCA and other people connected to Adam Boredom who also plays his part in allowing a company to trade in such a manner. I will keep you all updated with how this matter is dealt with.
Bought a Jaguar XJ , there were a couple of issues which they dealt with , within days. Nothing was to much trouble I would recommend them to others.
Great independent dealer. Helpful, thorough, polite, and a fantastic collection of cars with a good team on site. Each model the best of the best from each manufacturer. Wife got a cool Mini Clubman from AutoStrada. Good price on car, good price on warranty. If you are fed up with the big franchise dealers - try a smaller independent like this - far, far better experience.
I just went over from Ireland to buy my new car from the UK. The team at Autostrada made it easy, answering any questions I had before I went over. Yanna was especially helpful and kindly picked us up from Bristol airport and drove us back to the dealership. The car was beautifully clean and valeted and I love it! The showroom is full of fantastic vehicles! Well worth a visit! Thank you Barry, Steve and Yanna!
33k of trouble,looked genuine,now needs 6k repair after a handful of miles.Its a 360 degree trap, have to let them repair faults, they don’t or do badly .Gone legal. Found them to be bit of a bully
The team at Autstrada Cars were excellent. Just bought a Mercedes A Class, and absolutely delighted in the approach, thoroughness and quality. I would recommend them and will buy my next car from them.
Fantastic service from Autostrado with BIG thanks to Sam and Barry. I am so happy with my new used convertible. It is my ideal cal at an excellent value price. I travelled all the way by bus and train from Norwich to Bristol to pick it up on Sat 19 Nov 2016 and drove it home with a a very happy smile all the way. Fantastic. Colin
Found just off of the M5 motorway, Autostrada Cars of Bristol are prestige and performance sellers that have a variety of high powered makes and models of car in stock. They not only provide you with the chance to view and possibly purchase names such as Bugatti and Cadillac but they also have an on site MOT centre for those after sales requirements too.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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