16% Reviews
replied to
75% Recommend
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24 reviews from our car dealer reviews community
Leave a review for Autotrade Birmingham
Leave a review

24 reviews from our car dealer reviews community

Leave a review for Autotrade Birmingham
Leave a review
"Waste of space"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had the vehicle I bought from Autotrade Birmingham for 4 months no log book, taking the fucking p, go in and ask ‘we forgot to send it off’ absolute tools waste of space.

James W from Autotrade Birmingham in response to Waste of space

Dear reviewer.We can assume from your comments that you are more than happy with your car but you feelt the need to resort to profanity to relate an administrative error.We are sure that we are not the only car dealer in the UK to have overlooked the posting of a V5 ,for which we are truly sorry. Kind regards Autotrade

"Avoid this dealer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased 3 year old vehicle from Autotrade Birmingham, more problems than anything. Too many problems and issues with vehicle to list on here. Do not buy from this garage

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+0 Found this review helpful

James W from Autotrade Birmingham in response to Avoid this dealer

To whom it may concern Please can you contact us concerning the issues that you say have occurred.We are a responsible dealer that aims to address customer issues as quickly as possible. Kind regards Autotrade

"Nice company to deal with."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Autotrade in Birmingham to view a nice Mercedes estate found one in excellent order well presented and nothing was to much trouble to get it out to have a test drive nice bunch of lads no high pressure to buy but liked the car and agreed a price for my car. Thanks.

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+0 Found this review helpful
"A Regrettable Experience"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased car and a £200 warranty various issues some were dealt with some l had to pay towards. Shocks and Wheel bearings not covered with the ABSOLUTLY EVERYTHING COVERED WARRANTY. now need to spend £ 7/800 to keep the car sweet WISH I HAD USED THE WARRANTY MONEY TO HAVE THE CAR INSPECTED BY AN INDEPENDANT. A truly regrettable forgettable experience with Autotrade Birmingham.

"Good service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service helped me sort everything from the beginning. Had my car sorted in 5 days

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to autotrade birmingham to buy a new car and the service I receive was excellent!! All staff there were very helpful and polite and were very supportive with me being a car! Would definitely recommend to go here.

"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service i received when i purchased my hyundai i10 on Tuesday 4th July was outstanding they could not be more efficient and professional i would recommend them to anyone and i would certainly go back in the future without a doubt.

"Hyundai i10"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up our car from Autotrade Birmingham and what a fantastic service they provide can't thank them enough. Anyone looking for a vehicle give this garage a try thanks again, Mandy and Tony.

"Absolutely terrible!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely terrible experience at Autotrade Birmingham! Bought the car after being told it had a service. Same day when I got the car home the 'coolant low' light came on and car overheated. Went back the next day after topping it up myself and telling them that the tank is rusty to be told it should be fine, the coolant may have just been missed. Next week the same light came on again Rang up to be told bring it down we will have a look. Got there and was told to book it in for tomorrow (wasted car journey) Took the car in and as I was driving it in the 'Low Battery' signal appeared on the display. Told one of their workers this and he told me he would tell the mechanic. Adding to this the brakes had started screeching so asked for this to be sorted too. picked the car up after their mechanic looked at it to be told there was a crack on the tank and they replaced it (dont know how this wasnt spotted the first time!) they told me they had sorted the battery and the brakes. After driving it home the brakes were still screeching and to add to this the next week the low battery light came on again. I rang the garage on a tuesday and told them the low battery signal was on again. Nigel told me to call James on friday to book it in for saturday. By the friday I was driving it to and from work meetings and the car wouldnt start. I had to call the AA to jump start the car and drive it back to the garage. AA wanted £109 for a new battery but this is the garages place to pay as I had the car three weeks. Took it back and they did replace the battery. After questioned why this wasnt sorted when previously bought in they said 'it doesnt work like that'. Was offered no compensation for the fuel I have used driving the car too and from the garage and my time missing important work meetings due to a break down and the total inconvenience they had caused me. I actually asked for some type of compensation such as extended warranty and was refused. Totally disgusted and really upset. The guys just kept trying to calm the situation by cracking jokes but its just not fair. I got upset whilst at the garage to be told 'its ok nobody died' Do not use!!! They all talk the talk there and are too cocky.

James Watkins from Autotrade Birmingham in response to Absolutely terrible!

In reply to your review,we fully acknowledge the issue you have experienced with your car since collection and for this we extend our sincere apologies. If clients approach us with an issue we strive to address it as quickly as possible in order to minimise inconvenience and frustration. Fault finding and rectification on a used car is not always an exact science and sometimes replication of a fault is not possible at time of diagnosis.That said, we try our best to rectify first time every time. Although your review is somewhat less than approving of our service may we reassure you that any future issues will be dealt with swiftly. Autotrade

"Friendly apart from one "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My dealing with AutoTrade Birmingham started well, but then the guy who was looking at the vehicle I wanted to part ex tried to tell me there was something wrong with my vehicle and then proceeded to try and offer me next to nothing for my vehicle. He clearly knew nothing about what he was talking about and enjoyed trying to make me look stupid! If you want to part ex your vehicle DO NOT go to this dealer!

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+4 Found this review helpful

James Watkins from Autotrade Birmingham in response to Friendly apart from one

Thank you for taking time to review our business.We are sorry to hear that your expectations were not fulfilled on this occasion but would ask you please to contact us on 0121 351 3333 so that we may further research the nature of your complaint.We are a long standing business with outstanding customer reviews and as such we take complaints very seriously. Kind regards Autotrade

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Dealership Information

Providing used cars to the West Midlands is something that Autotrade Birmingham have years of experience in. They not only have some of the most popular hatchbacks, estate and even convertible cars in stock, but they also have an on site MOT centre for when your current vehicle needs some repairs and checks. From Mazda to Mini; Autotrade Birmingham may just have it in stock.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.9 out of 5 stars — Rated Very Good
Excellent
16
Very Good
2
Average
0
Poor
1
Terrible
5

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Contact Information

Address

Autotrade Birmingham
Kingsbury Road
Minworth
Sutton Coldfield
West Midlands
B76 1AU

Get in touch

01213513333
http://www.autotrade-birmingham.co.uk/

Opening times

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Dealership Statistics

75%
Would recommend this dealer to family and friends
16%
Percent of reviews responded to by this dealer

Additional Information About Autotrade Birmingham

Company Formed: XXXXXXXXXX
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