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Second time I have brought from here and as before I received great customer service and a really easy purchase. Car was exactly what I wanted and at a good price. Highly recommended!
I’m not a review writer normally, however I felt that I wanted to give feedback following the purchase of an Audi A3 in February. I have left it a few months to make sure no issues with car but it is running perfectly. I was dealt with by James. He was polite and took the time to find out what I was looking for, there was no hard selling and having left to think about it overnight, I just received a follow up call the next day from James to see if he could assist me further. Would definitely go here again when I am looking to change my car.
i have used these guys for buying and servicing my cars for the last 6 years and will continue to recommend to all friends and family
Keith Bettridge in response to Great guys 3rd car from them
But didn't buy anything recently and just randomly felt the need to leave a review lol
lisa millward in response to Great guys 3rd car from them
in reply to Keith B commenting on my review i purchased a Nissan Qashqai and picked it up a week ago it is non of your business to make sarcastic childish comments on my dealings with Autotrade please feel free to get a life and "LOL" how old are you
Very rude pushy people, seemed desperate for sales in my opinion and as far as reviews go I'd say the only people posting false reviews on here would be the garage itself. There are a few very questionable ones here and on other sites, but again just my opinion. Think I'm glad I walked away though.
James W from Autotrade Birmingham in response to I walked away
Thank you for your review however we strongly believe this itself to be spurious,written for a reason we shall never know.The very nature and phraseology used suggests to us that the author has been instructed to write this review never having visited our dealership. Autotrade
Keith Bettridge in response to I walked away
This also sounds about right.
When to browse at what was there and was spoken too very rudely and very obnoxiously too
Like most people I do my homework before I go and spend a lot of my money on a new car. Autotrade Birmingham offer really competitive pricing on the cars they stock. I also found that the staff are really friendly and offer a good service. When i picked up my BMW it was clean, had been fully serviced and an excellent handover was given. In total I have had 3 cars from this garage and all have been hassle free outside of general wear and tear. My advice to anyone would be go and visit the team and take your own view on the service you receive, I would not rely on some of the reviews placed on this site. I would question that some of them are from other local garages looking to create a bad name for Autotrade Birmingham by leaving false reviews. in short - GOOD CARS, GREAT STAFF, FANTASTIC PRICES........ WHAT MORE DO YOU WANT!!!!.
Keith Bettridge in response to Great car sales team - Been back 3 times
Can you say fake 5 star review????????? Lol
Audi a3 1.6 tdi Black 3dr special swirled paint work edition. Purchased in February log book turned up on the 12th of June lol and it had chuff all to do with covid before you come back with that one lol.So what can I say about autotrade Birmingham Central House, Kingsbury Rd, Minworth B76 1AU and yes it's the right place lol. So on the subject of the car I picked to sadly buy from these crooked lying individuals is so far lovely and fairly reliable to drive and that's pretty much where it ends for me because each time I walk back to my car I try to avoid looking at it due to they way it visually looks after removing all the goo they had covered it in. A simple wash and dry after I'd got it home for the first time..... I was horrified :( but as the great Simon of autotrade bham said to me over the phone "your paint work is neither here nor there" so definitely don't go here if you plan on buying a car that looks good also lol although they did take it back in once to try and correct the issue that is now a "neither here nor there issue" according to simone but all they did was actually damaged my paint work more lol drove my car a 26 mile round trip and gave it me back with the fuel light on showing 10miles when it had over 60miles in the tank?? And also scuffed my alloy up the curb on return so that's just a little sample of the kind of people you will be dealing with. James is also a lying individual that operates here and a clear example of that is on my test drive of the car HE offered to make sure my rear window wiper was replaced due to it scraping on activation and also replacing the key fob battery because the one I used on the test drive indicated it was low..... Guess what neither were done and the look I got when I asked to see receipts of work they had charged me for on the car.... Well you'd of thought I'd asked something inappropriate and guess what.... Again never got to see or have receipts for work done by them. Couldn't tell me what oil had been put in the vehicle after work was carried out and again asked why did I want to know?? And I think the final thing for me is the fact that after I'd left a deposit on the vehicle it was driven in excess of 30 miles after it had been given a mot which was done the day I left my deposit (test center is less than 3 miles from your garage) so I guess someone took my car home that night even though there had been a deposit left??? But they did try to explain that to me by saying it had to be test driven after work was done but then my counter argument is..... Why did you call me a hour after I'd driven away to tell me to check my water level due to work being done?? If it was already test driven 30 plus miles the water should of settled and certainly should of been checked on the return of the test drive after said work......... Like I said at the start they definitely have got some nice cars but it's also definitely a buyer beware kind of place because they are definitely looking to have your pants down just like they kind of have mine. I'm left paying for a car I lucky still enjoy driving but can't stand looking at it due to shitty dishonest people. Also everything I've claimed here I can back up and prove.
james from Autotrade Birmingham in response to Dishonest untrustworthy people
Keith Thank you for taking the time to write another review.We are not dishonest or untrustworthy.We are very knowledgeable about our cars.Your vehicle was clean when you collected it.We offer great value for money and we do try to resolve issues as quickly as possible.We are not "crooked lying individuals".We would not have been in business for all these years if that was the case.We did acknowledge the issue with some swirls in the paintwork and we had the car back to address.At this point let us stress that that at no point have you had any mechanical or electrical issues with the car and that you state you are more than happy with the drive.Your calculation of the use of fuel whilst the vehicle was in our custody is incorrect and we don't take sold cars home but they are test driven at length before collection. We did not scuff your alloy wheel.You are welcome to see again all paperwork and receipts relating to work carried out on the car as you did on collection.You were called after collection and advised to check the coolant level because we had carried out a cambelt change and we wanted you to check all was ok because that is the kind of people we are. We wish you all the best Autotrade
Keith Bettridge in response to Dishonest untrustworthy people
James you are a liar plan and simple. Copy of receipts for work done I still don't have and never saw. I don't count a piece of paper you personally wrote on as a valid receipt for anything you crook, but hey that's just the conclusion I've come to after dealing with you and your band of thieves. All services manuals are digital now according to James? Him writing on the corner of the sales receipt for the car is no good to me when it comes to resell. The state the interior was in when collected was the same as the day I test drove it but I personally didn't say anything to you on the day as I had asked you to get the car ready ASAP and for that I can't and won't knock you for plus I actually enjoy washing and cleaning my own car and would off gone over it regardless hence why I found the issues you as a garage covered up with the paint work which Simon said (oh it's just where the polish hasn't been taken off properly) was worse after you gave me back and you DID curb my alloys on return. The fuel gage and miles I took pics of before and after you had it and are clearly time and date stamped and also showing the vast difference in mpg consumption before and after Steve drove it. Also you didn't ADVISE me to DOUBLE check my coolant because I got it from you the hour it was out your workshop you TOLD me to CHECK my coolant as it had been dropped out that morning due to the work you claim to of done but not yet driven and tested????? so again you are lying James, but you are good at that aren't you. In regards to the car itself other the the stop start issue which simon is aware off and done nothing as a garage to rectify or even identify what the issue is but yes James I'm over the moon with the car especially now I've just only clocked under 4000 miles in it, in just UNDER 4 MONTHS which you claim on auto trader I've had the car for OVER 6 Months (another published lie) on auto trader and the gearbox or possibly flywheel is now rattling to hell but hey I should expect that for only £7000 on a second hand car shouldn't I? Also I did my homework on the audi a3 1.6 tdi thank you James because I can see your garage wrote review posted after mine lol.
Had the vehicle I bought from Autotrade Birmingham for 4 months no log book, taking the fucking p, go in and ask ‘we forgot to send it off’ absolute tools waste of space.
James W from Autotrade Birmingham in response to Waste of space
Dear reviewer.We can assume from your comments that you are more than happy with your car but you feelt the need to resort to profanity to relate an administrative error.We are sure that we are not the only car dealer in the UK to have overlooked the posting of a V5 ,for which we are truly sorry. Kind regards Autotrade
Keith Bettridge in response to Waste of space
I'd say this was a genuine review having dealt with them myself
Purchased 3 year old vehicle from Autotrade Birmingham, more problems than anything. Too many problems and issues with vehicle to list on here. Do not buy from this garage
James W from Autotrade Birmingham in response to Avoid this dealer
To whom it may concern Please can you contact us concerning the issues that you say have occurred.We are a responsible dealer that aims to address customer issues as quickly as possible. Kind regards Autotrade
Keith Bettridge in response to Avoid this dealer
I'm expecting a similar situation with my car my inspection is due soon so that will be interesting.
I visited Autotrade in Birmingham to view a nice Mercedes estate found one in excellent order well presented and nothing was to much trouble to get it out to have a test drive nice bunch of lads no high pressure to buy but liked the car and agreed a price for my car. Thanks.
Providing used cars to the West Midlands is something that Autotrade Birmingham have years of experience in. They not only have some of the most popular hatchbacks, estate and even convertible cars in stock, but they also have an on site MOT centre for when your current vehicle needs some repairs and checks. From Mazda to Mini; Autotrade Birmingham may just have it in stock.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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