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23% Recommend
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76 reviews from our car dealer reviews community
Leave a review for Autotrade Southwest
Leave a review

76 reviews from our car dealer reviews community

Leave a review for Autotrade Southwest
Leave a review
" Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service. No big sales push. Honest clean car. Nice people to deal with. I will be recommending it to all my friends.

"The service and help provided were excel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really pleased with my Audi A3. The service and help provided were excellent. I will be recommending to all my friends.

"Best Mercedez "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am someone who is very picky about things, so when i was looking for a car, i wanted someone who will understand all my needs and at autotrade south west I found the best car, I thank them for accommodating me at an odd time, as I was not available otherwise.

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+1 Found this review helpful
"Autotrade southwest did a wonderful job"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a Prius and found a great one at autotrade southwest. I couldn't be more pleased with their pricing, professionalism, and friendliness throughout the process. I highly recommend!!

"Highly recommended services"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a reliable service provider for my car and at autotrade southwest I have finally found the exceptional service, thank you auto trade would recommend everyone your services

"Adam to the rescue."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having being messed around at another garage. I got in touch with Adam and the experience from the get go was flawless. From helping me find the right car to helping with the finance application. Already recommended to the family and friends.

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+3 Found this review helpful
"Marcus you legend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top tier stock, Great people, smooth process from start to end! Very happy with my purchase, fully recommend!

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+3 Found this review helpful
"10/10"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a wicked experience with purchasing my RS3 from Autotrade south west, originally I found a A35 when arriving at the dealer ship I noticed loads of stock I didn’t realise they had they let me test drive this rs3 that made up my mind, I later collected my car a few days later, definitely recommend auto trade south west!!

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+3 Found this review helpful
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"DO NOT USE- Sold a CAT N car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appalling service, as well as selling a faulty car. Now removing themselves from any warranty connections. Do not touch with a barge pole. I think the reviews on this site say enough.

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+3 Found this review helpful
"Shocking Service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AGAIN WHERE DO I START - found the car on motors.co.uk arranged a viewing, for the following weekend. Did not realise you had to state that you wanted to drive the car away that day! ( my bad) accept that, even though the dealer knew I was travelling form 2.5 hours away . Anyway arrived to the garage with, thank god a manager of a car dealership /garage. The drivers side passenger door, broken so could not get in the car, when we gained entry service light on, engine management light on, Not a good start!! anyway test drove it and so did the trained mechanic that accompanied me. Turns out the car needed several maintenance jobs doing before it was worthy of 9k being spent on it. The mechanic I took with me, explained the list of jobs it needed before placing a deposit. The list of jobs were recorded by one of the salesman and a copy of the works to be carried out attached to my documentation on receipt of the £500 deposit. Not to mention the shoddy customer service on arrival did not get offered a coffee just made to feel like we were an inconvenience. Any way deposit paid with the promise the list of jobs were to be completed on pick up which was 7 days after I had been to view the car. (the following weekend) I called the dealership 48 hours prior to picking the car up to be told all the jobs had been completed, however the passenger side door handle had now broke and they wanted to fix that before handing the car over to me, I agreed. They informed me the parts wouldn't arrive until closer to the end of the following week, (annoying as I had sold my form transport as I was told 7 days) Anyway good job I have a very good friend in the industry who could accommodate my needs and provide a curtsey car. Night before the pick up of my new car I had called and was reassured that all relevant works had been completed and agreed time of pick up (now 2 weeks after viewing the car) was all ok to collect and the already stated work had been completed. It would be ready to collect at 2pm. We arrive at the dealership to not be greeted and in fact left for over 45 minutes and not even spoke to. We decide to have a walk around and look at some cars (kill some time) and then i realised i couldn't see the car that I had brought. After about an hour and a half the car arrives. It hadn't been cleaned and instantly my Friend had noticed the front fog light had not been fixed. Again we were told that the car was ready to go just hours before arriving. Then whilst sat waiting because they told us it needed to be cleaned we were also told the brakes hadn't been done which was also a job on the list to complete before pick up. Cut a long story short, your treated like a no one, they say they are going to send you away with a decent car and get the jobs done that need doing and they don't . They did knock £100.00 off but that is nothing when the brakes needed doing and they said they were going to do it, got halfway down the motorway and no screen wash, also jets were blocked, battery went flat after about 5 days of me having it and all the work they said they were going to do they did not! Luckily for me I have a best mate who is a mechanic. EVERYONE ELSE DONT TOUCH WITH A BARGE POLE

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Dealership Information

Autotrade Southwest is an dealership that is based in Berkeley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
76 reviews2.2 out of 5 stars — Rated Poor
Excellent
21
Very Good
0
Average
1
Poor
11
Terrible
43

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  • Contact Information

    Address

    Autotrade Southwest
    Berkeley Heath A38
    Berkeley
    Gloucestershire
    GL13 9ET

    Get in touch

    01453 810310
    https://www.autotradesouthwest.co.uk/

    Opening times

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    Dealership Statistics

    23%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Autotrade Southwest

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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