Sally R, June 2021
"Non refundable deposit!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really disappointed ! Took 2.5 months to get a so say "fully refundable" deposit back for our 21 year old son. Didn't respond,
even when a lawyer was enlisted. Buying his first car was not the exciting experience we were hoping. So glad we did not buy from this dealer.Be warned!
+4 Found this review helpful
Graham A, April 2021
"Autocon South West"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Q1. What kind of dealership would refuse to provide V5 details for a vehicle
A1. Autotrade Southwest
Q2. What kind of dealership would fail to inform you the vehicle you had paid a deposit for was imported
A2. Autotrade SouthWest
Q3. What kind of dealership would refuse to repay your deposit when they failed to provide V5 and import details
A3. Autotrade SouthWest
Q4. What kind of dealership should be renamed Autocon SouthWest
A4. Autotrade SouthWest
+4 Found this review helpful
Jack D, April 2021
"Abysmal customer service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Months of constant lying regards fixing a problem with a car. Wayne the salesman is outrageous.
+4 Found this review helpful
Syd, February 2021
"ROUGE TRADER: how can they even trade"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely horrendous . Don't deal with KYE . Mis-old the car , lied through his teeth. Taken me 3 months to get my full refund. No apology, just a simple oh dear we sold the car already and no sign of a refund. Then was told by Phil, I am not entitled to a refund. Nobody was fourth coming to solve the issues. constantly was told they not in and yeh we will process you a refund . Making a lot of pathetic excuses . Just felt angry and upset at there customer services. Then employ who was processing my refund left the company. A transaction before Christmas and only last week I managed to get my full refund!!! not good not happy!!!
+4 Found this review helpful
Bernard Kirkpatrick in response to ROUGE TRADER: how can they even trade
Hi was this a white Range Rover evoque
Anonymous, December 2020
"Awful service, do not buy from here!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
DO NOT BUY FROM HERE!! Utterly shocked and disappointed by the lack of customer service and honesty from ATSW. From the minute we bought the car we faced many issues including broken fuel cap, no handbook nor second key. They also falsely advertised the car saying it was tax free but it was in fact not. Within a week the stop light flashed up and for the past four weeks we have been without a car because they are unwilling to give us a refund, completely disrespecting our consumer rights. I am unsure why they have such good reviews on Autotrader, websites like this one are much more reflective of what they are truly like. Complete con men and liars.
+4 Found this review helpful
Ric R, October 2020
"AVOID AT ALL COST"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Booked viewing and test drove all fine... company do not release the vehicle and them come up with constant lies... so far "wrong service pack" "faulty sensor" "needs new tyre" and now something else... you will not get a vehicle off them within the month
+5 Found this review helpful
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