I bought a used v70 d5 (3 years old), before picking it up it was pointed out to me that the n/s/f wing had a paint problem and would be fixed- it was. Scroll forward 11 months and I called in to autoword ( stoneacre had now taken them over) on a saturday and was told that someone would ring me on monday- no-one rang, I rang on thursday and was promised a call back-they did not,I then emailed stoneacre to complain and a lady replied saying that action would be taken and it certainly was, a man from chesterfield rang me within the hour and apologized and said someone would ring and make sure that the matter was dealt with to my satisfaction I cannot understand by ADR ( autoworld's paintshop) needed to unplug my dash cam and put it in the glovebox, something to hide?

The very worst customer service I have ever had, full of empty promises, they promise the world and deliver nothing and don't have the courtesy to ring you back on at least three occasions when they say they will, and when they did it was to tell me they are not going to do what they said they would as it was too expensive and not even an apology, nothing was too much trouble when I was handing 22K over. The staff are rude and condescending. I have had far better service from back street dealers.

What a rude and unhelpful dealer. I went in to look for a 4 x 4 and was dismissed by some patronising scottish bloke before i sat down. I asked about 2 vehicles and was told that one was already sold and the other wasn't in stock (even though there were 2 on the forecourt). How this person has ever sold a car astounds me!