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Dear future customer's of Available Car Supermarket Cannock. I Highly recommend avoiding A5 Watling St, Cannock WS11 1SL. After viewing a vehicle we left a deposit on a £20,000 Jaguar, We reported damage to the window screen prior to the collection date. The sales advisors confimed the damage would either be fixed or replaced, upon collection the damage was still highly visible. Complaints manager suggested the item had been fixed and I quote said "It would pass an MOT" & "You don't have to take it if you're not happy with it" (after tax/insurance/full payment was made). Highly dissapointed with the overall experience compared to other branchs. Regards.
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melvin smith in response to Avoid Available Car Cannock
well,it must have gutted you,would make me feel very disapointed,i would be wundering ,how good the warranty is, if this is common pratice, truly a confidence buster,if you had, had it on finance they would not have neglected there job, the old saying is true,once you have paid, you are on your own,,i do hope they get there act together and do the rite thing, best wishes young lady
I was all set up to make my purchase with Available Car Supermarket in Cannock and decided on the particular vehicle I wanted. I booked a day and time over the phone to test drive 3 days in advance. On arrival we waited in a reception area for 10 minutes or so for someone to attend to us and were then taken through to another seating area and the staff member went away to arrange things. She was gone for quite some time. (around 30 minutes) Eventually a different member of staff came to us and said he was the previous staff members manager and the car wan't available after all paint shop so could he interest me in something else instead.. I declined as politely as my annoyance would allow and left; frustrated at 2 hours of my day wasted and and a one hour round trip to get there and back. In addition, the manager appeared to have no concern about their ineptitude, inconvenience caused or loss of a sale. I visited Arnold Clark in Stafford immediately afterwards, had helpful and personal service throughout. I had a test drive there and then and bought my ideal car (at a better deal) with no trouble at all and will be collecting it within a day.
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Just collected my car prior from AvailableCar Cannock to viewing it last Thursday. I was happy with the overall condition of the vehicle but there were a couple of minor defects, which I pointed out to the sales and prep team on the Thursday, and I was assured they would be sorted before collection today. Upto this point i was very happy with the service from the several members of staff who I had dealt with. On collection today I walked around the vehicle to find the small amount of touching up done to a very poor standard and some areas not even touched as agreed. Bodywork is not my profession but from a big car dealership like AvailableCar I would of expected a more professional job. What I got was what looked like a 2 minute job with a touch up pen which looks to be a different colour to the car and done very poorly. Almost to the point i think i personally could of done a more detailed job myself. I discussed with the nice lady from the handover team that I wasn’t happy with the work that had been carried out. However midway through our conversation I was confronted by a very rude and arrogant Mathew Ayre who turned out to be the handover manager. Personally I didn’t see why his input was needed at all as I was satisfied with how Jess (the handover lady) was dealing with the situation by discussing the further possible options. His customer service was completely appalling and the way he spoke to me was very belittling and completely out of nowhere. It is not how I expect to be spoken to, especially when purchasing a car. After feeling saddened and disappointed by how I was spoken to, I approached his desk after removing the number plates off my p/x to discuss what had just happened, expecting an apology which would of completely resolved any issues. However after 5 minutes more of his complete arrogance and rudeness I decided to remove myself from the situation as he made it very apparent he clearly was right and what I had to say was irrelevant. Ultimately I was falsely led on that any bodywork issues we had discussed would be sorted however my main issue is how I was so poorly treated by this member of staff. This is the first time I have used available car and most certainly will be the last. I was also promised a 2nd key in the post, however I have no confidence that that will be received. Thank you to James cotton, the showroom manager, who gave me a written complaints form. I will be doing this also. Thanks.
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Brought a car from Available Car Cannock for £8000 and after 7 months took for MOT and failed on brakes and tryes and front track rod. Loads of letters later to them and they still say it is wear and tear.
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be happy to buy another car from cannock avaible cars . ...
DO NOT buy a car from here! We have no logbook with our car when we have approached available car they said basically deal with it yourself. We have an ongoing complaint with a number of issues and even the manager doesn't return calls, we are now going to trading standards. They are a disgrace! UPDATE!!!! We are now taking available car through trading standards after they have forged my husbands signature on paperwork! It has taken us 4 months to receive our logbook, in march when we asked available about selling the car back to them they assured us they would honour the price offered once we had received the logbook now we have it they claim we signed to say we took responsibility for the logbook and it is not their mistake therefore will not honour the price! I will put the pics in the comments so everyone can see how low this company will stoop! The date on the form is even a week before we brought the car, available claim this is how they work, who gives out a logbook for a £25000 car that hasn't been paid for?! The excuses are laughable, the customer service is shocking please share this post to stop others being conned the same way we have.
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Available Car Supermarket Cannock is an Franchise dealership that is based in Cannock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 1 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 3 | |
| Terrible | 2 |
Available Car Supermarket Cannock
A5 Watling Street
Cannock
Staffordshire
WS11 1SL
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