Having spotted what we thought was a good car on line for sale with Available Cars, we drove 30 miles to Castle Donington to view it. Waited for just a little while for a salesman to become free. We were then taken to see the car (once located and brought nearer to the main building). It had a hole in the windscreen and was very grubby. We were not happy at all and were showed a different car, which was in even worse condition than the first (we are talking about a spend of £10,000+ here, not peanuts to me). Needless to say, we made no purchase that day and had only undertaken the journey on the understanding that the car we’d seen advertised was in very good condition, which turned out not to be true. Furthermore, our mobile phone bill later showed that 3 telephone calls to Available Cars had cost £9, way above the norm so, along with petrol costs, it proved to be an expensive mistake on our part to put any faith into Available Cars. (No complaints about the salesman as such, who was no doubt doing what was expected of him….very sad though having to work for a company like Available Cars).

My partner bought a car from AvailableCar Castle Donington in 2023, he noticed the heating did not work on the passenger side within days of owning the car. He contacted AvailableCar within 30 days and it has taken until April 2025 for the car to be fixed, after having to take the car in twice before but was told there were insufficient technicians and waiting for a part on back order for months. Communication has been awful and we have been left in limbo waiting for responses. When the part was finally here they had his vehicle for a month, ignoring our phone calls for updates on the car, being told they would be passing on messages. He was finally told they had broken his phone holder, he has gone to finally collect his vehicle and there is severe damage to the gear selector and drivers seat. This damage will cost hundreds of pounds at least to fix and we are still waiting to see if they will even replace the phone holder. ABSOLUTELY AVOID! I would not recommend anyone buying a car from here.

Don’t buy from these 9 days they have had my car Told me to pick it up faulty still Asked for refund Got told no due to section55 Section 55 don’t mean anything the solicitor I spoke to earlier Want my money back for the faulty car you sold me 9 days they couldn’t find noise go to pick it up and noise was still there liars scammers managers don’t care selling faulty cars

Last Saturday I visited Available Car at Castle Donnington and purchased a car which I was to collect this evening. I was was given an appointment time for collection of no later than 5pm. I arrived at just prior to 5pm and was asked to wait for someone to complete the sale with me. At 5:35pm Greg came to me and we went to look at the car. I noted that there was still polish swirls on the body and polish dust over the roof and bonnet. Where coating had been applied to the black plastic this had runs and drips and looked shocking. Greg said he would get someone to attend while we did the paperwork. While doing the paperwork I was informed that they had lost the 2nd key for the car and hence would have to order one and then arrange how they would get it to me. We then went back to the car and Greggs colleague had concluded the car needed to be refinished in the valeting shop. There was then a discussion about when and Greg came back with another colleague who advised he could get a duster or I could leave the car. I chose to leave the car and let them finish the job. I arranged for someone to drive and collect me. The staff are polite and professional but the customer experience I have had is poor. I have paid £13000 for a car that I was going to collect tonight, it wasn't finished properly and 1 key is missing. There was no offer of help to get home and when I suggested that as a gesture they could fill the tank up the answer was no. They did offer a free coffee from the vending machine!! The only offer was to finish the job properly which is what I have paid for in the first place! Tomorrow I need to get myself back to collect my car at my expense. I am very disappointed with the experience and the fact that while they have acknowledge that the car is not right, the inconvenience I have suffered is not acknowledged.

1st visit 24th June 2024 - enquired about a DS7 crossback we had seen online. Shocking service from start to finish, we viewed a car before the “prep” stage we discussed with the sales team there was no rush for the car to be completed however they assured us it would of been checked over and valeted within a week. During purchase of the car wrong address was documented on our warranty, tyre cover, finance and receipt from available car. I informed the sales team and this was rectified however what they actually did was change it on all the documents they sent to us but did not inform the companies our warranty, tyre cover or finance was through and this I have had to separately. 2nd visit 30th June 2024 On arrival to pick up our car, the inside was dirty and carpets not cleaned, told it had a full service, there was smears all over the car, scratches, a crack down the drivers window and a smashed indicator light to the wing mirror this was pointed out an appointment made to bring the car back we drove away happy that the faults would be amended. During the wait for the repairs we noticed the service book had not been stamped also we voiced our concerns face to face this being our 3rd visit in July 2024 4th visit - 30th July 2024 The car went in for faults/repairs to be rectified and we discussed the concerns regarding the service, on collection of the car faults not all rectified We discussed our concerns that the cars repairs had not been completed and we was assured that everything would be completed on the next visit … 5th Visit - 7th October on we was told parts needed to be ordered in. And a new service done as they had no documentation to say the service had been completed in the first place. Finally on the 6th visit!! 18th November 2024 everything was completed finally we was satisfied until January 2025 when on the dashboard an electronic message came up saying that a service was due, also February 2025 the back brake lights are also filling up with water. 7th Visit 12th February 2025, I was greeted by a dismissive man at the desk who kindly before even finding out my concerns told me available car would not be able to help, I asked to speak to someone he took a brief note and told me to sit down. Another man came over to me who listened to my concerns, understood my frustration and got his manager to discuss with me. The third man who I spoke with I can only describe as clearly not wanting to help, being dismissive, trying to correct me and making me feel like I was stupid. He told me the service light will be an electrical fault due to the water in the brake lights even though I told him in writing it came up as “service due” this was ignored. He told me warranty doesn’t cover lights or water damage … but told me it was a manufacturing fault on the car make. He told me ahhh we get a lot of DS7s in that I have to send away we always check for water with the lights and it’s a problem most have … but then he told me this is not something we would check on the car before selling. When I questioned him on his multiple contradictions he could not answer me but instead told me to contact DS and he would “reset” the service light, clearly not being confident in what he was doing he comes out with a paper diagram of how to reset the service light, when I asked who to complain to about the service we have received from available car he questioned why I needed to complain. Multiple phone calls to DS dealerships later and trading standards advice we was told available car should take responsibility for the fault as they sold the car without informing us of this issue or checking the see if the recall fault on this make and model needed rectifying before selling. My partner rang later on to check to see if available car would offer a contribution to repairs or even some advice/help and we was greeted with the same manager who was constantly correcting my partner when my partner had listed off the amount of times we have visited the branch he interrupted and informed him it hasn’t been that many times and continued to offer no support. We now have to cover an over £1000 repair due to available car.

Worst experience ever, this review deserves no starts at all. Unfortunately I chose to purchase a car from the Donnington branch back in May which was the most awful experience start to finish. Upon collection day for the car on the agreed date I had turned up to find out the car had not even been checked or made ready at all. Over 5 hours wait due to the vehicle needing a new wheel which they did not have in stock!!! Along with multiple other issues. Absolutely no apologies or regard from any staff there that day. No one had come to update me in the time I had waited I kept having the chase and ask for updates, lots of staff standing around on the arses but no one to help customers! Then 5 days after having the vehicle I had numerous issues, the worst one being the fact the car would not start resulting in me being stranded hours from home at 38 weeks pregnant and have to have been recovered!! This was due to the garage not checking the car properly and finding out that the battery in the car was incorrect and too small for the vehicle! All the parts were so rusty it was corroding causing electrics to fail also! The branch admitted this was a massive mistake on their end and this was not actually checked properly prior to me picking up the car. Which is DISGUSTING, how can something so big be ‘missed’. After phoning the branch to make them aware of all issues I spoke to Jenny who was the most rude and unhelpful person! No apology and advised she can not do anything immediately and should not drive the car until they can get me in and seen on the suggested date which was 2 months away!!! Martin Brooks the ‘customer relations manager’ dealt with all this extremely poorly, nothing was offered as compensation for the stress and time wasted and money spent on having to be recovered home! Absolutely not bothered, once they got your money they’ve washed their hands out of everything else! I’ve never dealt with someone so unhelpful, rude with such disregard for their mess up! Definitely in the wrong job I would suggest leaving immediately. Not sure how he still has a job in what he does. Would not recommend anyone to buy from them and I would never ever return to purchase from you again Disgusting treatment and attitude from all staff.

Dont trust them! They’ll get an amateur to apply it leaving your paintwork with micro scratches (swirls/holograms) after telling it’ll be corrected. And the protection won’t last 3 months. Go 3rd party for a professional job.