Poor attitude from dealership from the start. Tried to rush us and push me into a sale by saying they had another buyer lined up, AFTER a test drive. There were a few clear issues with the car they disregarded. Built no rapport. I would have bought the car on the day for asking price but they lost themselves a sale.
Reviewer has confirmed their email address
Andrew Perry from Avenue Cars Gloucester in response to Pushy sales
Hi Fred. Thank you for your review and feedback. I would like to clear up a couple of the points raised. When you initially called to enquire if the car was available we booked your appointment for 2.45 - 3.00pm allowing for traffic. You arrived at 3.30 pm without any apology for being late. We close at 4pm as advertised online. The car was ready and waiting for you inside our showroom as it was raining to allow you the best possible viewing environment. We discussed allowing you time to look around the vehicle first to confirm our description of its condition matched your expectations. Once you were happy with it, you then took the vehicle on a test drive. After the test drive you noticed a couple of minor items requiring attention and we confirmed that on Monday the car would be inspected and if necessary the items would be completed prior to you collecting the car. We have now sold the vehicle to the other customer we were talking to you about and a deposit was taken first thing on Monday morning when we re-opened for business (we are closed on Sundays). We only mentioned this to advise you of other interest in the vehicle and a vehicle cannot be reserved without a reservation. Good luck in the search for your next car.
I was looking for a VW Golf. I contacted Avenue Cars about a car they had for sale but they had just sold it. They asked if they could find me an alternative car. They not only found me an alternative car, it matched my exact specification I wanted (Heated Seats). Amazing service and Andrew is great to deal with being open and honest in his recommendations.
Really disappointed with the car I purchased from Avenue Cars, so many problems with it, some of which still not resolved after months of ownership, the car has significant power loss which I haven’t been able to diagnose and as there is no fault code they do not care the car is under performing and it’s just my problem. I feel very let down by Andrew , therefore would never buy from them again and would never recommend them.
Reviewer has confirmed their email address
My car had been written off through a no fault accident. I found a car at Avenue Cars and spoke to Andrew about the car. He was helpful, informative and also helped guide me through a valuation that was acceptable for my previous car. The car I purchased was beautifully prepared and cannot thank Andrew enough for all of his help. I will not buy a car from anywhere else.
Dealt with Andrew. Professional from start to finish answering questions outside of normal hours. Car is a delight with great standards of preparation. I cannot recommend highly enough.
Avenue Cars Gloucester is an Independent dealership that is based in Gloucester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Avenue Cars Gloucester
The City Business Centre Llanthony Road
Gloucester
Gloucestershire
GL2 5JH
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