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26 reviews from our car dealer reviews community
Leave a review for Avon Valley Garage Saltford

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26 reviews from our car dealer reviews community

Leave a review for Avon Valley Garage Saltford
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"Bad experience trying to buy car"
1.3 out of 5 stars See
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I have been thinking about getting a car from here and discussed it several times on the phone with kevin. Was told car was excellent and that I could drive it away there and then. So I drove over to see it having got the money all ready. Car was not really as described and worse when took for a test drive the brakes make the steering judder and the brake warning light was on. Is this ready to drive away? Anyway after saying no because of this and the condition I was almost thrown out of the garage by Kevin. Anyone buying from this garage should check the car very carefully and expect abuse if you say anything against the vehicle. Thankfully all I lost was a 2 hour drive and my time.

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KEVIN from Avon Valley Garage Saltford in response to Bad experience trying to buy car

Thank you for your thoughts, I haven't had to reply to a review for ages but you deserve a reply, this was a horrible experience from the moment you turned up, you spoke to us like dirt embarrassing your wife, who was lovely by the way, I can only think that you must have a job position where you boss people around and don't expect back chat. We are all human and no one likes being verbally abused just because you are spending money doesn't mean you can treat people badly, you will be glad to know that we have sold the car in question to a lovely man who is a mechanic and gave it a clean bill of health! peoples methods of trying to get Big discounts are varied your way is very rude !

Simon in response to Bad experience trying to buy car

I'm not sure if you are remembering the wrong person or just making things up to discredit a negative review, based on your replies to other negative feedback I suspect the latter. To answer your reply in a little more detail. I was absolutely NOT aggressive, demeaning and did not talk down to you in any way. I simply asked some questions about the car. My wife was not embarrassed in any way and had no reason to be so. The car had an awful lot of stone chips and a parking dent in the passenger door. This is what I referred to as it being not quite as expected. I decided that I could live with that and therefore asked if we could try the car. You took our driving licences and filled in a form while we chatted... then my wife and I took the car for a short drive. As soon as I touched the brake on the main road the brake warning light came on and the car juddered. I know this is not serious and probably just worn pads or discs - all fixable. That said the car was not ready to be driven away and on top of the car not being how I expected bodywork wise, I decided that I would not take it. I came back in to give you the key and collect out driving licences. You were on the phone so I sat down and waited. When I said I was not happy with the car because of the brakes you offered to have them fixed... But I had driven over to sort things out and drive the car away, so that would have meant a delay. So I said no. AT NO POINT DID I TRY AND NEGOTIATE OR GET YOU TO REDUCE THE PRICE! You had not even looked at my part exchange so number had not been discussed at all. Anyway as soon as I said no, you got up told me there was a Mazda dealer in town and ushered me out of the door. No apology or sorry we could not take it further, just rudeness as soon as you realised you were not going to make a sale. Anyway, I am delighted that you have sold the car... it was just not right for me. But there was no need be so unfriendly and absolutely no need to try and make me out to be a villain in your reply here... Hopefully people reading this will see the truth.

"Would not deal again"
3 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

Asked if car had accident damage,told no,it has.Electric belt very very loose,,rear ramp not secure,whoever pol,ished it,very poor,did not remove properly.Very dissapointed

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+0 Found this review helpful

KEVIN in response to Would not deal again

This is the VERY LAST TIME i will do a home test drive .this particular test drive was 4h and 16mins and a 145 miles away without a holding deposit,as for the electric belt being loose they are meant to be loose until you turn the switch on to hold it into place,these wheelchair access cars are all conversions and the ramps do make a bit of noise.I see he forgets in his review to talk about his part exchange,it was meant to have a FULL service history,in fact it had ONE service bill and the engine management light was on,it cost quite a lot to rectify,the problem was linked to the turbo,and as "for we left a bit of polish on his car",we are so sorry, its a pity that their is not a website to review customers.No more home test drives!

"Great experience "
5 out of 5 stars See
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Dave was helpful very good part exchange smooth and fair

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"Friendly, helpful service"
5 out of 5 stars See
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Picked up my new car today, the gentlemen at the garage were very friendly and walked my through the whole process, nothing was too much trouble, very good customer service, I have recommended the garage to a family member

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+2 Found this review helpful
"Recommended - great value cars "
5 out of 5 stars See
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Travelled 40+ miles to find a Sedona, but on arriving at Avon Valley had a look round their stock of vehicles and after test driving a sorento decided that was the car for me. Spoke to salesman Dave - he was friendly and gave me a good deal on the trade in. Would strongly recommend you visit this car sales garage

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+11 Found this review helpful
"Great services "
5 out of 5 stars See
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Purchased a Renault capture very pleased with it good service from Danny fair price for my trading

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"excellent"
5 out of 5 stars See
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We drove from Kent after seeing this car on the website. everything was as description & we were very impressed. David made us feel very welcome & explained all the details of the wheelchair adapted car it was just what we were looking for so we were very happy to go ahead with the purchase? Very friendly people & I would reccomend Avon Valley Garage to others.

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+17 Found this review helpful
"new customer c5 estate exclusive"
4.2 out of 5 stars See
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Having found this car on the internet, and arranged a test drive at Avon Valley Garage, we were impressed by easy going, no hard sell attitude. Danny was very knowledgeable and helpful, as were all the guys we met. stress free purchase, and would recommend.

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+26 Found this review helpful
"Rude, bully of a car dealer."
1 out of 5 stars See
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I bought my car from Kevin at Avon Valley Garage for around £4000. For about a week all went well. Then the faults started. At first they had the car back for a week or so and he gave me a very battered old courtesy car so I could still get to work, drive my family around etc. Very soon after the faults came back and he hadn’t fixed them at all. When I complained again his tone changed dramatically, I was told that I had bought a cheap car and what did I expect!!!! After lots of argument he said that he would take another look at my car but there would be no courtesy car and he would have the car several weeks. He was very rude to me. We have spent a lot of money trying to get the car fixed else where. And some of the problems are still present as they are electrical. Buying a car from Kevin at Avon Valley Garage has been a terrible experience, Avoid.

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+22 Found this review helpful

KEVIN from Avon Valley Garage Saltford in response to Rude, bully of a car dealer.

Thanks for your thoughts,i can remember this quite clearly,the courtesy car did have a dent in it caused by the previous customer who only brought it back the morning you took it away,as for the fault you complained about,we had it looked at by the main dealer twice who on both occasions gave it a clean bill of health ei no faults found along with our workshops this car was a nice car drove well and did not have any problems whatsoever when brought back to us on both occasions.If we found a fault we would have been only to pleased to have mended it.Very puzzled Kevin?

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"Brilliant service throughout transaction"
5 out of 5 stars See
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Visited to see car on Sunday, very impressed with condition inside and out. Test drive Monday with Andy and Tuesday completed transaction with David Wheeler who throughout was very helpful and informative. There was no hard sell chatter, which was refreshing and any queries were answered in a very helpful and professional manner,. So 10 out of 10 for all at Avon Valley and as for the car, I am thrilled with it. I would thoroughly recommend this garage to anyone looking for a car in the future.

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+28 Found this review helpful
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Dealership Information

Avon Valley Garage Saltford is an Franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Ratings
26 reviews4.2 out of 5 stars — Rated Very Good
Excellent
20
Very Good
1
Average
1
Poor
1
Terrible
3

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Contact Information

Address

Avon Valley Garage Saltford
Bath Road
Saltford
Bristol
Avon
BS31 3JS

Get in touch

01225 405060
http://www.avonvalleygarage.co.uk

Opening times

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Dealership Statistics

80%
Would recommend this dealer to family and friends
84%
Thought the dealer was knowledgeable and helpful
86%
Thought issues were resolved quickly and easily
19%
Percent of reviews responded to by this dealer

Additional Information About Avon Valley Garage Saltford

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