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186 reviews from our car dealer reviews community
Leave a review for AW Carhouse Ltd
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186 reviews from our car dealer reviews community

Leave a review for AW Carhouse Ltd
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"Great experience buying Audi TT"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from AW Carhouse Ltd, and it was a fantastic experience thanks to Anthony, our salesperson. He was knowledgeable, transparent, and made the process enjoyable. Highly recommend!

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"Excellent trust worthy car sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have left it 3 months to write my review, after a really terrible experience with my last car from a main dealer, I wanted to be sure I could give an honest inclusive review that would cover all eventualities. Firstly, as a lone female buyer who was preyed upon before I was extremly nervous to shop around ever again. I do not have the budget to buy and order brand new so accepted 2nd car buying will be a minefield. After unsuccessful searches and test drives I chose 3 cars to view the same day, all Audi TT and my first viewing was with AW. I arrived and was not immediately pounced upon, after greeting me etc I was given the key and told to have a look around and shout when i wanted to test drive. When ready to test drive, we set off and I was able to test the car properly it wasn't a quick drive around the block at 20mph, I was encouraged to continue if I wanted to be sure. I fell in love with the car there and then but also the whole experience at AW so decided on cancelling my other viewings. Once inside this is where the difference was made, I was annoyingly specific in my wants, there were a couple of chips I wanted repairing and brakes needed checking along with timing chain checks, battery checking and replacement of a broken rear headlamp, I knew I was being intolerable but the guys at AW took it all in their stride. I was advised on the extended warranty with no pressure to buy at all and I was given time to take the Information home and decide ....which I did, because the package was everything you need for a 2nd hand car, I've had a warranty before that was the same price for 12 months and barely covered anything and they certainly didnt pay out when it came to the crunch.....Fast forward to pick up day the car was immaculate, everything I requested was done new brakes and discs fitted, even tyres replaced as AW were not happy with them (I didn't even request this) Now for the most important part of the review the aftercare ..... I returned to have rear headlamp replaced and was treated just as well as the first visit, it took a while to arrive but I was kept updated every step of the way and never felt I was being fobbed off .... fast forward to 3 months later and I have a problem with the car ....waterpump and housing failed (very common on these cars) I called AW first who didn't ignore me or fob me off they directed me to what I needed to do with my warranty, offered for me to take to their garage and they would sort everything out but I have a trusted mechanic who I've gone through, the key part here was they were willing to help me no matter what which for me is what this whole review is about ....they care after they've took your money and this is what sets them aside from all the rest !!! My car has had diagnostics today and within 1hr 30mins the warranty company had approved the repair and agreed full payment including labour. All I can say is if your torn between 2 cars and 1 is at AW take that one no matter what ! Also the warranty they offer you, grab it with both hands I am relaxed for the next 3 years knowing I'm covered for anything major or even minor in some cases, and my first claim the 3 years has already paid for itself. I have now referred 3 friends and family to this dealership as I fully trust them and will definately contact them when the time comes before going anywhere else. Thank you all at AW I would like to say more amazing things but the reader would get bored.

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"A superbly professional friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After a few false starts and enquiries about vehicles to questionable dealerships, I ended up calling Andy at AW Carhouse. He was friendly, knowledgeable and very professional from the word go. He provided me with more info than I would have ever asked for plus offered to send a new video of the vehicle, so I was fully aware of any concerns or small defects before committing to purchase. He provided a great service before, during and following the purchase of the car. I have already recommended him to a friend in less than 24 hours of purchase. Would definitely buy from this company again. A very professional and friendly service who go the extra mile. Thanks Andy and Team. 👏🏻⭐️

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What great service from my fist phone call to collection ,the guys could not have been more helpful. I had reserved the car a few weeks before collection as I had to travel from Lancashire and everything was spot on and ready when I got there. The team was great and I would highly Recommend them.

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"Amazing experience from start to finish."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I simply cannot fault the experience I've had buying a car from this garage. Not only was my used Discovery Sport immaculate, with work done on it beyond the call of duty! This garage arranged my plate transfers of my personal plate, even wrote the cheque for me as it had to be a postal job and I couldn't find my cheque book. They had the plates made up and fitted them. They even paired my phone to the system for me. It's not often you're treated this way as a customer these days! Lovely, friendly, none pushy people too! Thank you team! Very much appreciated and I will definitely be back!

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"Quickest car decision ever!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was only walking passed to get a coffee from Costa, thought we'd have a quick look at a white Juke in the front when I spotted the black one. It had only been in about a week, brilliant condition, really low mileage, deposit was paid with in about 15 minutes. Andy was brilliant from start to finish. Excellent service and I would highly recommend AW Carhouse anytime.

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"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time bought a car from AW Carhouse Ltd ( Ford Mondeo ) I took my decision to buy there , based on the reviews and It wasn’t easy as I’m based in London but have to say was Worth it the way !! service provided by the AW team from day one was very professional and absolutely brilliant. There was no pressure from anyone to buy . Andy & Jordan they were great help every time , very professional, quick and sufficient responses ALWAYS :) I will definitely buy my next car at AW , this time for my wife :) Highly recommend . Thanks a lot to Andy &the team

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"Professional Outfit"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased an Audi A1 for my daughter and the service/care provided by the Team at AW Carhouse Ltd was fantastic (Grade A), professional service all around with 100% customer service. We will definitely be buying more cars from AW Carhouse Ltd.

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"Great Dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 5 Series BMW today......Wow what a garage recommend 100% Amazing service absolutely Brilliant espcially Jordan Wray, what a knowledgeable professional salesaman, Honest, straight and kept me informed and updated on everything. Well done brill and thank you

"Andy aw carhouse "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Andy at aw carhouse absolutely fantastic no pressure to buy the Renault captur I had is brilliant love it I was so comfortable with Andy and the rest of the staff i would recommend having a car from aw carhouse so professional and very pleasant Keep safe and well Andy thank you Regards Dave

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Dealership Information

AW Carhouse Ltd is an Independent dealership that is based in Atherstone. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
186 reviews4.9 out of 5 stars — Rated Excellent
Excellent
182
Very Good
3
Average
1
Poor
0
Terrible
0

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  • Contact Information

    Address

    AW Carhouse Ltd
    Watling Street
    Atherstone
    Warwickshire
    CV9 2PZ

    Get in touch

    01827 893000
    https://www.awcarhouse.co.uk/

    Opening times

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    Dealership Statistics

    98%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About AW Carhouse Ltd

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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