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11 reviews from our car dealer reviews community
Leave a review for AZ Autos

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11 reviews from our car dealer reviews community

Leave a review for AZ Autos
Click on the stars to start your review
"Great customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An honest bunch of guys who are keen on customers service and satisfaction. I had unforeseeable issues with my car which they dealt with without fuss or delay. Their courtesy car was also very convenient.

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"Very Caring & Proffesional"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I never bought the most expensive car but in the 7 months I have had it they have helped and advised me and a couple of free checks that they were doing on cars bought from them and they are so friendly and helpful so if you want a friendly efficient job or service done go to them you won’t get better.And very pleased with the car l bought 10/10 from me.

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"No attention to detail"
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my Legacy from AZ Autos nearly 3 years ago and am still as happy with the car as I was when I bought it. The only downsides to the whole experience were that it had not been cleaned when I went to collect it and one of the key fobs was not working. This entailed a visit to Timpsons who charged me pennies to repair it and took less than 5 minutes. Despite this I would recommend them. I haven't been back as their stock has become rather too German for my taste.

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"Really helpful"
4.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Things started really well at AZ Autos! The Nissan had been reduced by £1000 so was good value for money, and the people there were very helpful! One issue I had was they didn't clean the car once I bought it, you could see mud on the floor from other people that test drove it. I would recommend them though!

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"Definitely 5 out of 5 "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford From AZ Autos. The car was clean and as described! The dealers were helpful and knowledgeable. They definitely deserve 5 out of 5 and I would recommend them!

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"Suspect service stamp"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Bmw 5series. After 6 months needed new radiator which isn't covered on RAC warranty! My local garage also found oil filter was totally blocked and filthy oil indicating car couldn't have had oil change even though AZ Autos stamped service history! Complained to AZ Autos, RAC and The Warranty Group but all ganged up to avoid liability! Never trust any of them!

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"Good overall would recommend"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW from here back in may. The service was good overall but when I was viewing the car for the first time I opened the glove box to find receipts and ketchup wrappers so when I collected it I asked them if they had valeted it and they said yes... only when I got back in it all the receipts and sachets were still there. Other than that I have no complaints and would recommend this garage.

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"Dan"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AZ Autos are bad. I spend £14,000 on a car that they said had a new engine. I done 2000 miles in it and it popped, I hope they will take the car back or put a new engine in. They have offered no help at all so far, i would say to stay away people.

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"MMMMMMM"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called AZ Autos up in the morning about a car for sale and spoke to Kyle Lacaponi, I was advised it had a service history and was offered a test drive if I came up to see it. I did a two hour journey to get to Hitchin. When I inspected the car it was nothing as stated in the advert: “great looking car inside and out” / “truly super roadster” I then asked to look at the paperwork, there was no service book with any garage stamps, the only history was a few receipts. I then asked to test drive it, got in the car and it had absolutely no petrol at all. I advised the Kyle who said there is nothing he can do as he is there alone and has no fuel cards. I asked to speak to the manager/owner and he said I couldn't as the owner left his mobile at the garage and he doesn't have any other contact details for him. The assistant then advised that he couldn't even negotiate a deal without speaking to the owner first, but had no way to get hold of him. I told him on the phone in the morning that I would have a car to part exchange yet he was unable to process that or make the sale. I tried to call the owner (David Alvarez) on his mobile as per his business card, however the mobile on the desk just rang. I then asked the assistant to find the owners home number, he kept me there for about 10 minutes while he looked on the computer and then said he doesn't have one. On top of all of this, Kyle was extremely unsympathetic and never once did he apologise for anything. I also sent a text to Mr Alvarez advising him of my experience and asking him why he left one person alone, who clearly is not able to make any deals. I have received no reply from Mr Alvarez. So basically I did a four hour round trip on my weekend for nothing, incurred cost, wasted my time, and was extremely inconvenienced. I think it is extremely unprofessional of AZ Autos and unfair to make someone travel all that way for nothing.

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"Honda buyer"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall I was happy with AZ Autos, there was a couple of bits of damage I didn't notice at the time which I would have liked to have known about but it was nothing too major. They were friendly and seemed to know the model pretty well.

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Dealership Information

AZ Autos is an Independent dealership that is based in Hitchin. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Audi, BMW, Land Rover, Mercedes Benz, Nissan, Porsche, Renault, Toyota, Volkswagen, Volvo
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.4 out of 5 stars — Rated Average
Excellent
5
Very Good
2
Average
1
Poor
0
Terrible
3

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Contact Information

Address

AZ Autos
High Street
Graveley
Hitchin
Hertfordshire
SG4 7LB

Get in touch

http://www.azautos.co.uk

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Dealership Statistics

72%
Would recommend this dealer to family and friends
72%
Thought the dealer was knowledgeable and helpful
71%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About AZ Autos

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