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I bought a car from Baileycroft Vehicle Sales a few weeks ago, and it was ready to collect when they promised it would be. Unfortunately I had all sorts of problems with it and they were so understanding that they let me have one of their courtesy cars so that I could still see my elderly mom. After a lot of work on their behalf they could not put right the fault on my car. I cannot say I was not disappointed as I had fell in love with the car, but immediately they returned all my money and offered any help in purchasing another car even if it wasn't from their garage. What lovely guys and Jill on reception is a lovely girl. Thanks for everything you done Darrell and i would recommend you to anyone.
307 hdi bought last year FROM Baileycroft Vehicle Sales and had a few issues but Darryl rectified that for me and loaned me a car, I wrote a previous review and I am trying to delete it because it's false these people seem to go out there way to help and I wrote a not very nice review in the heat of the moment when an issue re appeared all I can do is apologise.
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I purchased a VW Touareg from Darryl in November2016, on an 05 plate (so 11 years old). I paid £4900 which I think was a fair price, I found Darryl a straight talking guy, no bull s..t , he gave us a weeks full warranty and then 2 months half and half warranty on every thing . Well as you can expect with an eleven year old car there were a few problems, i.e. Parking sensors, battery, oil leak , manifold problem, all of which he resolved free of charge, I would highly recommend him and his car sales. The only disappointment was that having taken the car back into his garage for a couple of the repairs I had to take it back again as the repairs done, didn't resolve the problem, i.e. On the visit with the manifold , they put a new gasket on , didn't resolve the problem as it was the manifold itself. Another time the oil leak , they resealed the rocker cover , but it was also leaking from the crankshaft seal , so a little frustrating and I think his mechanics could be a little more diligent. But all that said Darryl could not have apologised any more than he did, and he did supply and fit me two new tyres at trade cost and gave me a credit note for free mot , and never charged for any of the repairs. Now I buy cars a lot newer and far more expensive, and they have teething problems. But be realistic, and if you have a problem give the guy a chance to sort it out and I tell you, you will not be disappointed,. Top guy , and I must mention his service receptionist (Gill) is a great asset to Darryls busses ( she could have a job with me anytime). I would be happy to be contacted by anyone thinking of buying of Darryl. All the Best Nigel
Avoid Baileycroft Vehicle Sales, Darryll who owns it is a typical used car salesman with all the talk. We bought a VW Sharan from him (at a top end price too) and have had nothing but trouble. Even though it had been serviced (apparently) and MOT'd they failed to notice that the exhaust was so rotten that it broke within a month. I had to pay for half of that (it was under his warranty). Then something on the gearbox broke and it cost nearly £500 to repair. Now 6 months on I've just replaced the front tyres, the tracking hadn't been done on the car so they were worn through to the inside of the tyre on the inside. Imagine if they'd gone while I'd been on the motorway with a car full of small children?! I am so angry with this garage, a few people I know have bought used cars since we've got ours and I've told them to avoid this place at all costs.
Chris Parkin in response to Corinne
Poor review I had dealing with these and they solved everything no question
Really enjoyed my experience of buying my new car from Baileycroft Vehicle Sales which is in Matlock. Their sales team were incredibly friendly, even when I had any issues they were sorted by their team without a fuss. I couldn't fault them if I tried and would recommend this dealer.
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Manufacturers: Sells a variety of makes and models
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