John from Balkwell Motor Company in response to Waste of time

I am sorry that you were not completely happy with the outcome of your interaction with us. As you have mentioned, and we explained to you, unfortunately as preparation was being carried out on the car you were interested in there was an issue uncovered which ultimately required a significant amount of time to resolve as parts were not available immediately from Renault. I’m sure that you can appreciate that we refunded your deposit to allow you the best opportunity to buy your new car without waiting a prolonged period of time. I do understand that it must have been frustrations for you, but we acted with the best intentions. in regards to the cars price when it eventually went back up for sale, this was in respect of the additional repairs carried out upon the vehicle.

John-Paul Dowse from Balkwell Motor Company in response to Don't Buy From This Lot!

I am sorry you are unsatisfied . It was my understanding that a discussion was had prior to purchase in which you were made aware that there was no spare key with the vehicle and that, if required, we could arrange for one to be cut for you at the time of purchase and you declined. However, I apologise if you feel this is not the case. Despite being under no obligation, when you contacted us after purchase we did offer to split the cost of having a spare key cut and programmed for you, at a discounted trade price, which you also declined. I am sorry that we have been unable to resolve this issue to your satisfaction. If there is anything else I can help you with, please do not hesitate to contact me.

John-Paul Dowse from Balkwell Motor Company in response to DO NOT BUY HERE

Thank you for your comments. I am sorry that you have found there to be issues with your car and I would be grateful if you could contact me with specific details so that I may investigate this fully. We have our cars MOT'd via an independent 3rd party tester to ensure transparency. If there have been an issues they have overlooked we need to be aware to improve or service. We have not had any complaints raised to us through either Trading Standards or VOSA in regards to your complaint at this point, so any information you could provide us would be appreciated.

John-Paul Dowse from Balkwell Motor Company in response to MM

I am sorry that you do not feel satisfied with your purchase. However, I must point out that your vehicle passed an MOT via a 3rd party at the point of purchase, the tyres in particular were of a legal tread depth. It was made clear to you before you bought the car that they would be replaced if they failed the MOT, which they did not. As per our discussions before and after you bought the car, I feel it is important to reiterate that it is not realistic to buy a 3 year old car and expect to get 20,000 miles from the tyres - as you have stated to me you expected. We also checked the tyres on more that two occasions ourselves, and with a 3rd party tyre specialist, after you had purchased the car and found there to be no issue whatsoever.