When I bout my Audi S5 from BallyRobert in July 2019 the sales were ok. Service, far from it. I had a window leak which was back in the later of 2019 to be fixed. Early 2020 the same leak appeared. After contacting ballyrobert service it was due to be brought back a 2nd time to be replaced, on finding out from Audi Belfast that this window seal was never replaced. Obviously we went into a pandemic & places closed, fast forward to January 2021 February, March April ringing ballyrobert service, if the phone wasn’t answered you were transferred to Bangor branch and when you did get someone in mallusk, you were told service are not at their desk and they would pass the message on. After contact made from a solicitor I have had a Gary come on the phone with a threatening patronising manner. Accusing me of lying about not being in touch or knowing anything about the car, even tho I had the call logs. Emails & letters sent to service. I have emailed and sent the paperwork still no resolution apology or offer to get the car fixed: just wanting to cover his own and service staffs back. Threatening patronising ignorant attitude from Gary who thinks he is powerful & can get away with this because he is just a small employee in ballyrobert chain. Well with legal action following Gary now for his recorded phone call and attitude over the car I feel ballyrobert are a dead duck for buying and maintaining your cars. As a family we have bought several cars over the years sadly this will be the last. Looking at all reviews this is not the only similar issue with service and this fella Gary and his attitude.

Your location. Ballyrobert Mazda 1-, 3 Mallusk Road, Mallusk, County Antrim, Newtownabbey BT36 4XS Mazda dealer A D 35 points a week ago Been dealing with ballyrobert for years and recently my sister in law brought her car for a mot check and service which said it would cost 700 pounds to fix for the mot pass! Which was totally untrue as she got a local mechanic to look at the car the car past the mot without the 700 pounds being charged by ballyrobert I trusted this company for years now I've lost all trust in this dealership as I recommend the dealership to my sister in law and work colleagues I'm not be using this dealership again and in the, process of handing my car back Paul Tolan Update Rang ballyrobert management totally didn't want to do anything about it and trying to hand car back Please avoid this dealership with all costs!!!!!! Please don't contact me again about your rip off service plans and a change of overpriced cars Thank you Paul Tolan.

Bought a car from Ballyrobert Mallusk last yr. Had it bk up on 5 separate occasions. First was about 1 week after buying car the clutch kept sticking ballyrobert told us there was nothing wrong with the car and we ended up needing video evidence before they would fix car even then they didnt fix it properly. Engine light came on again ended up a senor and another prob with the clutch. Car is just out of warranty and engine light on again its costing over £300 to fix. I went into early labour over the stress of it all on Saturday and my husband couldn't even drive me to hospital cos we were afraid car would break down. The stress this car has caused throughout my whole pregnancy is ridiculous and they wont even agree to fix the car as a good will gesture. I have contacted a solicitor as ballyrobert has sold us a broke car from the start. Even getting a courtesy car from ballyrobert was terrible we had to keep changing insurance over and had to fight for them to pay it. Please do not buy a car they are gangsters I was warned about ballyrobert but had heard they had cleaned their act up. Clearly not! Stay well clear of this dealership. I had to give 1star so I could upload this review but ballyrobert are not even worthy of 1 star