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15 reviews from our car dealer reviews community
Leave a review for Barclay Wood Motor Co
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15 reviews from our car dealer reviews community

Leave a review for Barclay Wood Motor Co
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"Look elsewhere!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a grey Nissan Juke from here, which was faulty from the get go. I was assured it'd be fine to drive away in a few days, which it did drive away, however after a few days of having it, it completely died leaving me dangerously stranded, as they hadnt fixed the faults. After contacting Barclay Wood, they collected the car to be fixed, then ghosted me. I called, texted, emailed, WhatsApped and finally had to result to writing to them under the instruction of Citizens Advice as they had my car, the money and the part Ex'd car I'd traded in with them to buy this (although over the phone and to my face they told me they'd sold it, but they hadn't!) As he doesn't reply. Finally I did receive a refund for it but it's been a very stressful and long drawn out process such an awful situation to be left in, not what you'd expect from a garage with a fairly new car (2016 plate (LX16). Please go elsewhere if you want a decent car with customer service!

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"AVOID! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter purchased a car from this business ( Nic Barclay wood) back in February, The heater wasn’t working, he knew this as he drove it to our home with a big coat and hat on! The cause of this amongst many other issues was the head gasket! After trying to contact him with no avail, ignoring our phone calls, we finally got in touch using a friends mobile and after threatening legal action he did get a mechanic to fix the head gasket, my daughter was without a car for two months, no compensation offered or another vehicle offered. The car still has numerous problems, my daughter is on a low income with a young baby and the £3500 she paid for the vehicle was alot of money for her. We have also been told by our mechanic that the car was unsafe to drive , yet Mr. Wood was happy to let her drive away with her young baby. I am disgusted at the way this man runs a business. It seems he is only interested in the big money making cars on his forecourt. . Please avoid this very dodgy salesman if you want a decent vehicle and good customer care.

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"Great honest dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a BMW around 3 months ago from the owner and am still very happy. Car is functioning perfectly, no hard sell at all and I'd definitely purchase a car from them again in the future

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"Very Friendly Car Dealer"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Nick to be honest, not pushy, and easy to talk to about the part exchange I required.

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"Highly Recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased a Nissan Juke from Barclay Wood Motor Co and I can't recommend them enough. The team were helpful from start to finish and even offered me £400 more for my part exchange than my local dealer. I wouldn't hesitate to buy from them again.

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"Poor Service, Costly Mistake"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from Barclay Motor Company and it was an absolute shambles from start to finish had to chase them numerous times to find out when i could collect it. MOT was delayed, again i had to chase them. Was told numerous times someone would call me, they didn't. Then battery went flat and left me stranded had to get the AA out to replace it, the guy said they should never have sold me a car with a battery that old. A week later Aircon belt packed in, cost me £500.00, just waiting for the next thing to go wrong. Having read the other negative reviews I experience a very similar service and should have avoided them. How a company can run with the level of service they provide is beyond me.

"Terrible overall service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased mini hatch cooper from Barclay Wood Motor Co in Feb this year. The service was pretty good whilst in the process of purchasing the vehicle. Unfortunately, just after 2,5 months of owning the car it started to show significant problems. The overall process of customer service was very poor and the dealer tried to get away with the issues by blaming the cars mileage, age and apparently the car is not suitable for first time drivers so it is my own fault. On another note, as soon as I mentioned my consumer rights he got rather temperamental and threatened me with completely irrelevant subject so I wouldn’t take the case any further. Does that sound right? If I knew that the car is going to last me 2 months I would have not spent £2000!!! The experience is actually shocking. I lost money and of course trust. As first time buyer I purchased the car based on good online reviews and I thought if any problems occur I could go back to the dealer. That is the reason I paid more for the car than the current market value for the vehicle. The dealer needs to learn to be less arrogant and stay professional. I felt that he has very little manners and was rather aggressive towards my problems. Be aware first time drivers and make sure you bring some professionals with you prior making big purchases. Very disappointed with the faults that is going to cost me great money and shocking customer service. Be aware people don’t make judgment based only on 5star reviews that seemed to be on their social platforms.

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"Very Helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

For the initial contact with the company, the information provided regading our enquiry was prompt and concise. As we were some distance from the dealership a holding deposit was requested and the vehicle was removed from advertisments which I felt was a profesional approach to business. When we arrived all the staff were polite and welcoming. The vehicle was clean and and in the condition described, the engine bay had not been valeted but personaly I have no problem with this as any oil leaks would have been visable. We are very pleased with the purchase at a competative price and would recommend the dealership. Thank you Nick and Chris for your help.

"Excellent Experience at Barclay Wood"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Big Thankyou to Nic and Chris at Barclay Wood, excellent service and the car was immaculate. Would recommenced to others and do business with again, keep up the good work guys! Ant.

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"Bmw 520 YE61 VWU "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nick the issue with the BMW is between Barclay Wood Motor Company and ian kimber. Please can you confirm that you do not intend to repair the BMW which was bought from Barclay Wood Motor Company? I have also sent a recorded letter. Please can you confirm that this letter has been received? Lastly, I will post this thread on auto trader and websites today, if I do not get a positive response. Regards, Ian Kimber.

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+13 Found this review helpful
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Dealership Information

Barclay Wood Motor Co is an Independent dealership that is based in Henley-on-Thames. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.5 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Barclay Wood Motor Co
    White Hill Garage White Hill
    Henley-on-Thames
    Wokingham
    RG9 3EP

    Get in touch

    01491 877320
    http://www.barclaywoodmotorco.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Barclay Wood Motor Co

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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