RACHEL COLLINGE from Barnyard Trade Cars Ltd in response to Worst Car dealer ever met

This was a very unfortunate situation, and the issue has now been rectified with the customer receiving a full refund (despite bringing a highly aggressive man, who terrifyingly came to our family home shouting and threatening us in front of my children). For clarity this was a 12 year old, 120 thousand mile car, sold for £900, which came in to us as a part exchange quite unlike our normal newer higher spec vehicles. We had no way of knowing about the issues the customer reported before sale, but sold the vehicle "with faults/spares and repairs" (agreed and stated on invoice) and only a 6 week MOT due to overall condition - the car was very fairly priced for its overall age, mileage and condition as far as we were aware. An error was made with customer service largely due to significant mobile phone issues, and for that we apologies.

Rachel Collinge from Barnyard Trade Cars Ltd in response to Don't even bother!

Sally, Unfortunately we are a small family business and are not always able to respond to texts/calls/emails when on holiday, ill, with children etc. We do ask people to leave messages and David does his best to respond to emails, texts and calls, especially when people have expressed genuine interest in a vehicle. It is clear we have been having some technical mobile issues recently too. I apologise for any inconvenience this may have caused you.

Rob Hart in response to Don't even bother!

I have to say, this is a very similar experience to myself. I am trying to contact this company to view a Saab Convertible currently advertised on ebay. I have left a message on the mobile no. they advertise, with no response. I have also sent a 'Contact Buyer' message via ebay, but it got a delivery failure. Not sure how many cars they sell but getting hold of somebody really seems to be a bit of an issue.

David Matthews from Barnyard Trade Cars Ltd in response to Not great

I am extremely disappointed by this review. We are a small and personal business, with a large part of our business being return happy customers. Our customers are both local families, and people from all corners of the country over the years. We price our cars fairly, and are always honest and open. We sell a large number of vehicles of varying ages and miles and always rectify issues prior to sale, or sell stating any known faults. Unfortunately with a small number of vehicles, by the nature of being pre-owned, issues can arise unexpectedly without warning, and without being present at the time of sale. If this happens we always help to the best of our ability after sale. In this instance we have not been made aware of any vehicle purchased recently with such issues - and certainly are not aware of any such issues present at the time of sale. We take our legal responsibilities very seriously and ask customers, that should any issues become apparent after sale, that they contact us and we will follow the appropriate procedure in line with the Consumer Rights Act. Communication is essential in resolving these problems. If we haven't been notified we cannot assist. Therefore I can only ask this reviewer to please call us and we will discuss how the problem can be rectified. Unfortunately slanderous allegations on the internet are neither helpful to yourself, nor to us. David.

pete ash in response to Not great

hi just wandering how much you paid for the car was it an expensive car , as im looking at a car he has forsale . thanks Pete