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I agreed to purchase a car from Broad Oak/Barrett’s of Canterbury on the 5th of April 2015, with some stipulations agreed with the salesman on the day. They were quiet small points, namely that all scratches, chips and scuffs to the paint work would be repaired as there was one particularly bad scratch that needed repair in the body shop. It is a black car and all chips and scratches are really noticeable, seeing as the car needed cosmetic work, the salesman agreed that all chips etc. would get repaired. When I called to collect the car two weeks later only the large scratch had been repaired. The car had been polished externally so all other scratches and chips really stood out. The salesman was apologetic when it was pointed out that not all of the agreed repairs had been completed. Seeing as we had travelled from London to buy and collect the car, we agreed to take the car and try and do some of the repairs at home with touch up paint. This was agreed on the premise that if it was not up to standard, I could ring and the dealership would arrange for the work to be completed in there body shop. I tried the repairs myself, but the results were not acceptable. I have since spent large amounts of time trying to speak with the salesman and try and get the repairs completed as agreed, but the after sales communication is non existent. They do not return my calls. Emails go unanswered for weeks, then a token reply. The only form of communication is from text messages I receive from the salesman who I have been dealing with since I agreed to purchase the car. It has been 12 weeks since I agreed to buy the car, 10 weeks since I handed over the money, and it still has not been rectified. All of the works I required to be done prior to collecting the car were agreed with the salesman. He did not complete as agreed, and they're after sales service/commitment has been extremely poor.
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Barretts Of Canterbury BMW Broad Oak Road
Broad Oak Road
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